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Remote It Helpdesk Jobs in Santa Rosa, CA (NOW HIRING)

Senior Counsel (Remote)

Novato, CA ยท On-site +1

$160K - $190K/yr

Be part of something bigger--join Tyson & Mendes and help shape the future of insurance defense ... Employees receive a monthly technology reimbursement of $60 Benefits * Employee Assistance Program ...

Customer Welcome Specialist

Santa Rosa, CA ยท Remote

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We Do At First American Home Warranty, we've been helping homeowners protect their homes with ... What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and ...

Customer Representative Agent

Napa, CA ยท Remote

$18.25 - $24.75/hr

Provide accurate information about destinations, travel documents, and agency policies. * Follow up ... Passion for travel and helping others plan unforgettable experiences. Perks * 100% remote work with ...

Global Product Manager - Transformers

CA ยท Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... If remote, candidates should be located near a major metro area. This role is contributing to the ...

Associate Attorney (Remote)

Novato, CA ยท On-site +1

$115K - $160K/yr

Be part of something bigger--join Tyson & Mendes and help shape the future of insurance defense ... Employees receive a monthly technology reimbursement of $60 Benefits * Employee Assistance Program ...

Associate Attorney (Remote)

Bodega Bay, CA ยท On-site +1

$115K - $160K/yr

Be part of something bigger--join Tyson & Mendes and help shape the future of insurance defense ... Employees receive a monthly technology reimbursement of $60 Benefits * Employee Assistance Program ...

Senior Salesforce Engineer

Bodega Bay, CA ยท Remote

$128K - $157K/yr

Job Role Senior Salesforce Engineer Location Remote Duration 4+ Months C2H Interview type Video ... This position will report to the Senior Director of IT and will be responsible for designing ...

Data Analyst, Finance

Rohnert Park, CA ยท On-site +1

  • Medical

  • Retirement

  • PTO

Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... Partner with Finance, Accounting, Commercial, IT, and Operations teams to ensure data consistency ...

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Remote It Helpdesk information

See Santa Rosa, CA salary details

$13

$25

$37

How much do remote it helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote it helpdesk in Santa Rosa, CA is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Santa Rosa, CA?

The most popular types of It Helpdesk jobs in Santa Rosa, CA are:

What job categories do people searching Remote It Helpdesk jobs in Santa Rosa, CA look for?

The top searched job categories for Remote It Helpdesk jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote It Helpdesk jobs?

Cities near Santa Rosa, CA with the most Remote It Helpdesk job openings:

Infographic showing various Remote It Helpdesk job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $52,648 per year, or $25.3 per hour.

Senior Counsel (Remote)

Tyson & Mendes LLP

Novato, CA โ€ข On-site, Remote

$160K - $190K/yr

Full-time

Re-posted 17 days ago


Job description

Join Tyson & Mendes – Where Insurance Defense Meets Innovation

Please note: An active bar license in the State of California is required.

At Tyson & Mendes, we're more than a national litigation firm—we're a force for change in insurance defense and trial advocacy. Known for our cutting-edge approach and bold mission to stop Nuclear Verdicts®, we set the standard for results-driven representation across the country.

As we continue our nationwide growth, we're seeking accomplished senior attorneys who bring courtroom confidence, leadership, and a passion for strategy. If you're ready to make a lasting impact on clients, cases, and the legal industry, this is your moment.

Why Tyson & Mendes?

Lead with Purpose – Step into a senior role where your voice matters and your decisions shape outcomes. We empower our senior counsel with autonomy, trust, and the tools to lead high-exposure cases.

Growth Built In – With our nationally recognized trial academy, ongoing executive-level development, and a firm culture that promotes from within, your next step forward is already in motion.

Stability + Agility – Join a firm with national reach, financial strength, and a collaborative, no-silos mindset. We move with purpose—and you won't get lost in the shuffle.

Inclusive by Design – Our commitment to diversity, equity, and inclusion is more than a policy—it's a practice that drives innovation, strengthens teams, and delivers better results.

Flexible, Performance-Focused Work – Office, hybrid, or remote—we value outcomes over facetime. Your work style should support your best work.

Who You Are

You are a seasoned litigator with a defense mindset, respected by clients and colleagues for your strategic thinking, courtroom presence, and ethical leadership. You're driven to defend justice with courage, precision, and professionalism. You thrive on complex cases, thinking several moves ahead, and turning legal challenges into opportunities. You bring proven experience managing litigation teams, mentoring junior attorneys, and navigating high-stakes matters with confidence. Above all, you are committed to excellence, collaboration, and delivering exceptional value to clients.

Make Your Move. Be part of something bigger—join Tyson & Mendes and help shape the future of insurance defense. Apply today. We're ready for your best.

Responsibilities

  • Develop a case theme that is more compelling than any plaintiff ploy for sympathy or anger
  • Refuse to accept mediocrity, the average, the standard or the norm in anything
  • Independently handle court appearances, depositions, briefs and trials
  • Work as part of a team with all levels of experiences
  • Routine communications with clients
  • Cultivate relationships with the firm's existing and future clients
  • Provide leadership and direction with respect to less experienced attorneys

Requirements

  • JD from an ABA approved school
  • Must be licensed in the State of California
  • 8+ years of solid litigation experience, specifically with litigation support, deposition and trial preparation
  • Ability to manage full case handling responsibilities, including all facets of discovery and trial
  • Experience handling insurance defense matters preferred
  • Experience with time management systems
  • Proficiency in MS Suite, specifically Word, PowerPoint and Outlook
  • Ability to think and act independently and with minimal supervision
  • Outstanding listening, verbal and written communication skills
  • Professional appearance and demeanor

Compensation Package

  • The base salary for this position ranges from $160,000-$190,000 annually, depending on experience and qualifications
  • Attorneys are eligible for an annual billable hours bonus ranging from $10,000 and then aggregating with $7,500 for every additional tier
  • Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employer contribution for health/vision/dental/life coverage is $700-$1,700)
  • Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%
  • Student loan repayment assistance or 529 college savings plan (full-time attorneys after one year with the firm) $100-$200/month
  • Paid parental leave at base pay
  • Employees receive a monthly technology reimbursement of $60

Benefits

  • Employee Assistance Program through HealthAdvocate
  • Comprehensive in-house training and leadership development opportunities
  • Firm Provided CLE Programs and Paid Bar License Renewal Fees
  • Flexible vacation policy for attorneys
  • Defined pathway to partnership
  • Internal diversity and inclusion programs, such as the Women's Initiative and Young Professionals Initiative
  • Firm-wide charitable giving program
  • Numerous social and off-site events each year to enrich your relationships with your colleagues
  • Flexible Work Model: Remote, hybrid, or onsite options available

About Tyson & Mendes

Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube

We're one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation.

But we don't stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field.

Follow along with the firm on Twitter and LinkedIn, or visit www.tysonmendes.com.

Equal Opportunity Employer Notice

OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes' policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional.

NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm's policies, please refer to the document provided here.

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Pay Range
$160,000—$190,000 USD