ZipRecruiter

Log In

2

Remote It Helpdesk Jobs in Santa Rosa, CA (NOW HIRING)

First American

Claims Advocate Specialist

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ... What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and ...

IQVIA

Flex Nurse Educator - San Francisco, CA

Napa, CA · Remote

Deliver remote patient education, including medication administration training and adherence ... Join IQVIA's team of over 10,000 representatives and help deliver medical breakthroughs to those ...

New

IQVIA

Flex Nurse Educator

Santa Rosa, CA · Remote

Deliver remote patient education, including medication administration training and adherence ... Join IQVIA's team of over 10,000 representatives and help deliver medical breakthroughs to those ...

New

IQVIA

Flex Nurse Educator

Napa, CA · Remote

Deliver remote patient education, including medication administration training and adherence ... Join IQVIA's team of over 10,000 representatives and help deliver medical breakthroughs to those ...

New

IQVIA

Flex Nurse Educator

Petaluma, CA · Remote

Deliver remote patient education, including medication administration training and adherence ... Join IQVIA's team of over 10,000 representatives and help deliver medical breakthroughs to those ...

New

Talkiatry

Psychiatrist

Petaluma, CA · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Technology package provided What we're looking for: * Board-certified or board-eligible ...

Talkiatry

Psychiatrist

Santa Rosa, CA · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Technology package provided What we're looking for: * Board-certified or board-eligible ...

Talkiatry

Psychiatrist

Napa, CA · Remote

$325K - $375K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Technology package provided What we're looking for: * Board-certified or board-eligible ...

ABB

Strategic Segment Proposal Engineer

CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

AIO App Inc

Account Executive (Remote)

Bodega Bay, CA · Remote

The restaurant operators you will sell to are busy, skeptical of technology vendors, and have been ... help sharpen targeting * Maintain a pipeline at 3x quota coverage at all times; flag gaps early and ...

AIO App Inc

Account Executive (Remote)

Bodega Bay, CA · Remote

The restaurant operators you will sell to are busy, skeptical of technology vendors, and have been ... help sharpen targeting * Maintain a pipeline at 3x quota coverage at all times; flag gaps early and ...

ABB

Utility Sales Support

CA · Remote

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... While this is a remote position, candidates must be located in the United States. You will be ...

previous page

Showing results 41-60

All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Santa Rosa, CA

Remote It Helpdesk information

See Santa Rosa, CA salary details

$13

$25

$37

How much do remote it helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote it helpdesk in Santa Rosa, CA is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the most commonly searched types of It Helpdesk jobs in Santa Rosa, CA?

The most popular types of It Helpdesk jobs in Santa Rosa, CA are:

What job categories do people searching Remote It Helpdesk jobs in Santa Rosa, CA look for?

The top searched job categories for Remote It Helpdesk jobs in Santa Rosa, CA are:

What cities near Santa Rosa, CA are hiring for Remote It Helpdesk jobs?

Cities near Santa Rosa, CA with the most Remote It Helpdesk job openings:

Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Santa Rosa, CA as of August 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $52,648 per year, or $25.3 per hour.

Claims Advocate Specialist

First American

Santa Rosa, CA • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoAs a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For 2018 list for the sixth consecutive year

The Claims Advocate is responsible for finding resolution to highly complex or highly escalated claims that cannot be handled through normal claims channels.

The primary functions of the role include:

  • Investigating, analyzing and responding to highly complex claims from escalated to management, Corporate or other lines of business
  • Managing support on inbound rotary to review high priority claims, while resolving multiple customer inquiries simultaneously
  • Answering incoming calls, chats, emails and voicemails from customers and contractors providing assistance with call volume and back office work as needed
  • Offering and effectively explaining terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests
  • Piloting innovative company initiatives


Requirements:

  • Bachelors Degree or commensurate work experience
  • 1-2 years of previous customer service experience
  • Excellent communication skills (Oral and written)
  • Basic mechanical, technical and contract knowledge and understanding
  • Exceptional customer service skills
  • Possess analytical and investigative skills
  • Proficient in Microsoft Word, Outlook and ability to navigate through Access
  • Fundamental understanding of the home warranty industry
  • Ability to keep composure in hostile conversations


Preferred

  • Previous leadership experience desired but not required (experience could be work related, school or extracurricular activities related)


Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply