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It Helpdesk Manager Jobs in Santa Rosa, CA (NOW HIRING)

Skywalker Holdings LLC

IT Engineer

Nicasio, CA · On-site

$125K - $130K/yr

The engineer also serves as an advanced escalation resource for the help desk, providing technical ... Experience using IT service-management and remote-monitoring tools to manage incidents, requests ...

Silverado Resort

IT Technician

Napa, CA

$25 - $27/hr

Perform other duties as requested by management. Qualifications * At least 2 years of progressive experience in IT, systems, or related field * Experience in a resort or related industry helpful.

KSL Resorts

IT Technician

Napa, CA · On-site

$25 - $27/hr

Perform other duties as requested by management. Qualifications * At least 2 years of progressive experience in IT, systems, or related field * Experience in a resort or related industry helpful.

Silverado Resort

IT Technician

Napa, CA · On-site

$25 - $27/hr

Perform other duties as requested by management. Qualifications * At least 2 years of progressive experience in IT, systems, or related field * Experience in a resort or related industry helpful.

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Santa Rosa, CA

It Helpdesk Manager information

See Santa Rosa, CA salary details

$41K

$91.6K

$136.1K

How much do it helpdesk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for it helpdesk manager in Santa Rosa, CA is $91,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,200.00 and $109,300.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are the most commonly searched types of It Helpdesk jobs in Santa Rosa, CA? The most popular types of It Helpdesk jobs in Santa Rosa, CA are:
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It Helpdesk Manager jobs near you

IT Engineer

Skywalker Holdings LLC

Nicasio, CA • On-site

$125K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Our results-focused Technology Operations (TechOps) team delivers secure and reliable technology services across all company properties. These properties include a mix of commercial and residential locations, each with distinct technology needs, support requirements, and service expectations. The TechOps team supports wired and wireless networks, network security and monitoring, servers and virtualization, cloud services and applications, endpoint and telephone services, backup and disaster recovery, specialized theater and editorial systems, executive technology needs, and technology projects.
The TechOps Engineer is an infrastructure generalist with a primary focus on network operations and planning. The engineer designs, implements, monitors, troubleshoots, and documents the organization's multi-site wired, wireless, VoIP, VPN, and WAN infrastructure. Responsibilities include switching and routing, firewalls, wireless platforms, DNS and DHCP, network monitoring, structured cabling, performance and capacity analysis, infrastructure lifecycle planning, and network security.
The engineer also serves as an advanced escalation resource for the help desk, providing technical expertise across Microsoft 365, Active Directory, backup and recovery systems, hardware and software deployments, and other user-facing technology solutions.
As part of the team's shared responsibility for service continuity, the TechOps Engineer participates in a rotating on-call schedule for critical technology needs outside standard business hours. During assigned on-call periods, the engineer must be available to respond remotely and, when the situation requires onsite support, arrive at the appropriate property within one hour.
Requirements
Education / Experience :
  • At least five years of progressively responsible, hands-on professional experience designing, administering, and troubleshooting network and systems infrastructure in a multi-site environment spanning on-premises and cloud-hosted technologies. This professional experience is required and may not be replaced solely by education or certification.
  • Candidate must demonstrate the required applied technical knowledge through a combination of proven relevant work experience, industry certifications and/or a higher education degree (Associates or better) in Information Technology or a related discipline.

Required Skills / Experience:
  • Advanced hands-on experience designing, implementing, administering, monitoring, documenting, and troubleshooting secure multi-site LAN, WAN, WLAN, VPN, firewall, and related network infrastructure.
  • Strong working knowledge of TCP/IP, IPv4 addressing and subnetting, Ethernet switching, VLANs and trunking, spanning tree, routing, DNS, DHCP, NAT, access-control lists, VPN technologies, and network monitoring and logging.
  • Demonstrated ability to diagnose and resolve Layer 2 and Layer 3 connectivity, routing, wireless, firewall-policy, NAT, VPN, DNS and DHCP, and high-availability or failover issues.
  • Experience monitoring network availability and performance and contributing to capacity planning, infrastructure lifecycle planning, hardware refreshes, resiliency improvements, and network security initiatives.
  • Experience supporting point-to-point wireless links and structured copper and fiber infrastructure; coordinating cabling contractors; and maintaining network diagrams, configuration records, standards, and change and recovery documentation.
  • Working knowledge of VoIP infrastructure, including voice VLANs, quality of service, phone provisioning, and voice-connectivity troubleshooting.
  • Advanced hands-on experience administering Microsoft Windows Server and workstation environments, including Active Directory Domain Services, Group Policy, permissions and authentication, DNS and DHCP, and Hyper-V or a comparable virtualization platform; working knowledge of Linux server administration and troubleshooting.
  • Experience administering Microsoft 365 and at least one major cloud infrastructure platform, such as Microsoft Azure or Amazon Web Services, and supporting enterprise SaaS and collaboration services such as Box, Google Workspace, Zoom, or Slack.
  • Experience administering backup and recovery technologies, performing restores, troubleshooting backup failures, and participating in disaster-recovery testing.
  • Experience supporting EDR and endpoint-management or UEM/MDM technologies across Windows, macOS, iOS, and Android, including investigating alerts and coordinating containment and remediation.
  • Experience using PowerShell or another scripting language to automate administration, provisioning, reporting, monitoring, or remediation activities.
  • Experience using IT service-management and remote-monitoring tools to manage incidents, requests, assets, changes, and remote support, and maintaining clear technical documentation such as runbooks, standard operating procedures, inventories, and knowledge articles.
  • Strong customer-service orientation and the ability to communicate technical information clearly, professionally, and respectfully to technical and nontechnical audiences, including senior executives; demonstrated discretion when handling sensitive or confidential information.
  • Ability to independently assess business impact and urgency, prioritize competing work, escalate issues appropriately, and apply structured troubleshooting methods during high-impact incidents and time-sensitive projects.
  • Experience planning and coordinating infrastructure projects and working effectively with colleagues, property staff, vendors, contractors, and carriers through requirements gathering, scheduling, risk and change management, testing, documentation, and operational handoff. Must be able to evaluate technology decisions in the context of user experience, business operations, security, reliability, and broader infrastructure dependencies.

Preferred Skills:
  • Experience supporting Microsoft SQL Server, MySQL, FileMaker Server, or comparable database and application platforms.
  • Experience administering Apple device fleets using Jamf Pro, Addigy, or a comparable Apple management platform.
  • Experience supporting conference-room audiovisual and video-conferencing systems, including Zoom Rooms or comparable platforms.
  • Experience administering PBX, SIP, unified-communications, call-routing, or enterprise telephony systems.
  • Familiarity with network-connected physical-security platforms, including access control, video surveillance, and alarm systems.
  • Experience coordinating network connectivity for fire or other life-safety systems in partnership with properly qualified facilities and life-safety vendors.
  • Familiarity with ITIL practices, particularly incident, problem, change, and service-request management.

Work Schedule, Travel and Physical Requirements:
  • Ability to travel regularly between company properties within an approximately 60-mile service area. The position may also require occasional domestic air travel and overnight stays, generally two to four trips per year, based on project and operational needs. A valid driver's license and the ability to satisfy applicable organizational driving requirements are required.
  • Ability to participate in a scheduled on-call rotation and remain reachable through an organization-provided or approved mobile device during assigned on-call periods. When an onsite response is necessary, the employee must be able to arrive at the appropriate property within one hour.
  • Ability to perform occasional evening and weekend work for planned maintenance, infrastructure projects, and urgent incident response.
  • Ability to lift, carry, install, or reposition technology equipment weighing up to 50 pounds, with or without reasonable accommodation.

Physical Requirements
Time Spent on Computer (what percent of each day?)
  • 80%

Does the job require any lifting? If yes, what is the maximum amount of pounds that will be lifted?
  • Up to 50 lbs.

Does the job require a constant amount of standing, sitting, walking, etc? If yes, what percent of each day?
  • Sitting/Computer work up to 80%

Does the job require any type of physical repetitive activity? If yes, what is the activity and what percent of each day is it being done?
  • None other than sitting

Benefits:
  • The expected annual salary range is $125,000 - $130,000
  • Medical/Dental/Vision with Generous Cost Sharing
  • Employer-Paid Life Insurance and Long-Term Disability Policy
  • Flexible Spending Account
  • Aflac short-term disability options
  • 401 (k) with Company Match
  • Family Care with Urbansitter membership
  • Generous PTO Policy
  • Education/Tuition Reimbursement
  • Yearly Performance Review
  • Discretionary Bonus Opportunities
  • Coaching programs

Salary Description
$125,000 - $130,000

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