It Help Desk Jobs in Santa Rosa, CA (NOW HIRING)

Job Title: Information Systems Technician (IT) Instructor

Reports to: Site Lead

Location: Petaluma, CA

Classification: This is a non-exempt Service Contract Act (SCA) position.

Hourly Rate:  Will range from $34.00/hr. - $36.00/hr., plus an additional $5.55/hr. for Health and Welfare benefits.

Schedule: Monday through Friday

Metris Global is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) dedicated to helping government identify and solve problems. Our concierge-minded team of special operations and interagency advisors provide professional services, full spectrum pre-deployment, and full mission profile (FMP) training exercises to achieve this mission. Our work has quietly saved lives and taxpayer dollars. If you are passionate about "Training Today's Warriors for Tomorrow's Threats", we would love you to join our Team.

Metris Global Values:

• Work Ethic – Passionate, motivated, proactive, attention to detail.
• Integrity – Unquestionable level of sound morale and ethical principles.
• Professionalism – Conduct oneself with the appearance, demeanor, humility, and competence.
• Loyalty – Commitment to doing what is in our best interest as a company and to our clients.
• Accountability – Humility, transparency, and responsibility.
• Innovation – There is ALWAYS a “better and more efficient way” to complete the mission.

Summary:

Metris Global is seeking Instructors with experience in Information Systems Technician operations to work at Petaluma, CA to provide instructional services to meet the Coast Guard's unique needs in training students attending “A” and “C” schools at the Training Center.

Instructors shall provide expert skills and knowledge to deliver instruction to their students, focusing on ensuring students achieve the necessary skills mandated by course curricula and successfully meeting course objectives. Instructors may be required to evaluate students' performance by verifying their understanding of the course material, competency of learned skills, and their ability to demonstrate applied knowledge. 

Responsibilities may include, but are not limited to:

• Prepare classroom or training areas and pick-up and return training devices, as needed.
• Perform basic maintenance on training aids and/or equipment, as needed.
• Prepare and execute USCG Instructional standards in the conduct of classroom / laboratory / seminar / conference / discussion / lecture / demonstration / practical exercises per class training schedule.
• Supplement the course curriculum and lesson plans by incorporating lessons learned from specific/relevant training and after-action reviews, doctrine; current and evolving Tactics, Techniques, and Procedures (TTP) into the daily instruction.
• Assist in conducting and assessing student critiques to identify strengths, weaknesses, and actions to improve performance
• Schedule and conduct remedial training and student retests.
• Maintain and update a class status reports reflecting number of students in training and class progression.
• Review and summarize student course critique, schedule remedial training as needed.
• Conduct academic counseling.
• Assist in grading written tests.
• Assist in grading results performance tests.
• Review and grade homework projects and assist in the preparation of student-written evaluation upon student graduation for certain courses.
• Review a student's record for progression.
• Make entries on student record of training form.
• Complete Training Quality Reports and complete reports on students identified as receiving deficient training.
• Prepare, process and forward required training records and/or any additional documentation IAW USCG Training Center (TRACEN) policies and procedures on student release prior to graduation.
• Receive instructor evaluations and modify execution of instructional activities based upon constructive criticism from students, peer faculty and supervisors to improve performance outcomes.

Additional Responsibilities:

• Provide recommendations and solutions in the area of performance-based computer training and shall manage and maintain classroom computer systems and perform all necessary troubleshooting, hardware/software upgrades, routine backups, and equipment replacement to support each class.
• Education and experience (Required):
• High School diploma or equivalent.
• Two (2) years’ Experience as a primary classroom instructor.
• Certification in either CompTIA A+ or CompTIA Network+.
• Must be a US citizen and must pass a background check
• Must possess subject matter expertise in the following areas:

1. Data network software and hardware.
2. Client/server environments.
3. Microsoft products.
4. CompTIA A+ or Network+.
5. Helpdesk management.
6. Disaster recovery.
7. Use of test equipment in the maintenance and repair of computer and related equipment.
8. Troubleshoot and follow system administration/network maintenance procedures.
9. Electrical safety.
10. Cardiopulmonary Resuscitation (CPR).
11. No security clearance is required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Benefits:

• 401(k)
• Dental Insurance
• Vision Insurance
• Life Insurance
• STD/LTD Insurance
• Paid time off
• Paid sick time
• 12 paid holidays