ZipRecruiter

Log In

1

Help Desk Jobs in Santa Rosa, CA (NOW HIRING)

Cattlemens

Front Desk

Rohnert Park, CA · On-site

$17 - $20.50/hr

Internal Development We offer internal development programs at all levels to help our teams excel in their current roles as well as prepare them for the next step in their career. *Food Safety ...

Cattlemens

Front Desk

Rohnert Park, CA · On-site

$17 - $20.50/hr

Internal Development We offer internal development programs at all levels to help our teams excel in their current roles as well as prepare them for the next step in their career. *Food Safety ...

Crunch Fitness

Member Services Supervisor

Santa Rosa, CA · On-site

$18 - $22/hr

He/She is responsible to hire, train and manage the front desk to ensure that all members receive ... Support company programs and promotion to help generate new sales leads for optimum new membership ...

Crunch Fitness

Member Services Supervisor

Santa Rosa, CA

$18 - $22/hr

He/She is responsible to hire, train and manage the front desk to ensure that all members receive ... Support company programs and promotion to help generate new sales leads for optimum new membership ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk JobsHelp Desk Jobs in Santa Rosa, CA

Help Desk information

See Santa Rosa, CA salary details

$13

$25

$37

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Santa Rosa, CA is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Santa Rosa, CA? The most popular types of Help Desk jobs in Santa Rosa, CA are:
What are popular job titles related to Help Desk jobs in Santa Rosa, CA? For Help Desk jobs in Santa Rosa, CA, the most frequently searched job titles are:
What cities near Santa Rosa, CA are hiring for Help Desk jobs? Cities near Santa Rosa, CA with the most Help Desk job openings:
Help Desk jobs near you
Front Desk Associate - Part Time - WorldMark Windsor Resort

Front Desk Associate - Part Time - WorldMark Windsor Resort

Travel + Leisure

Windsor, CA

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Travel + Leisure Co. rating

6.9

Company rating: 6.9 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

8th of 11 rated travel agencies

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Customer Service/Front Desk Agent / Hotel Front Desk

***Open Availability 6:45am – 11:15pm 4hrs - 8hrs Shifts***

12 hours – 28 hours a week


How You'll Make an Impact:

  • Bring smiles to guests from around the world by providing warm welcomes.

  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.

  • Process cash and credit card transactions strictly following established procedures.

  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.

  • Reserve and confirm reservations for individuals and/or groups.

  • Provide guests with room rate quotes.

  • Respond to guest inquiries and concerns as quickly and completely as possible.


What You’ll Bring:

  • Professional appearance and a positive, can-do attitude.

  • Excellent communication skills with the ability to read, write and understand English.

  • Ability to solve problems with minimal supervision.

  • Basic math skills and knowledge of proper cash handling procedures.

  • Ability to multitask and work in a fast paced environment.

  • Strong attention to detail and organization skills.

  • Basic computer and office skills.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program

Compensation

The hourly rate for this role is $18.50.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

What Travel + Leisure Co. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply