Entry Level Help Desk Jobs in Santa Rosa, CA (NOW HIRING)

Job Summary:
Redwood Credit Union is seeking an IT Specialist I, an entry-level technical position that ensures the confidentiality, availability, and integrity of computing systems within the organization. The role involves providing first-tier support for desktop applications, equipment, and end-user rights management while delivering exceptional customer service to team members.
Responsibilities:
• Follow department operations run books for daily operational functions and desktop environment
• Maintain service log of information systems error logs and maintenance calls
• Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory
• Document all calls and requests in the IT support ticketing system
• Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing
• Complete add, move and/or user change requests in the network and core systems
• Provide help-desk phone support to team members of the Redwood Group
• Distribute reports to management
• Execute all daily operational checklists in a timely manner to ensure duties are performed with the highest accuracy and attention to detail
• Notify management of work affecting incidents in a timely manner
• Document all new processes and any undocumented process in department Wiki
• Provide end-user support and troubleshooting of computer and printer problems
• Respond to incidents and support requests per incident management procedures
• Provide help-desk support on computer systems through assisting the end-user with software/hardware problems and inquiries
• Provide exceptional service to all Members, volunteers, internal team members, and service providers
• Keep inventory of supplies and licensing, document and provide management with requests for new purchases
• Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies
• Support tablet and mobile devices through RCU’s mobile device management solution
• Uphold established department service standards
• Create, delete, and modify all existing and new users daily for Symitar and Windows
• Maintain log of user ID’s including deletions, additions and changes
• Setup and maintain user security for the Redwood Group
• Support computer patch distribution and software updates
• Organize data room and surrounding areas and ensure OSHA standards
• Maintain technical proficiencies to support current and planned hardware and software computing needs
Qualifications:
Required:
• Intermediate skill in the operation of a PC with Intranet and Internet and word processing, spreadsheet, presentation, and information systems software
• Ability to troubleshoot computer related problems
• Ability to interact and communicate with outside vendors
• Ability to communicate effectively both verbally and in writing
• Ability to work in a fast-paced environment
• Ability to employ problem solving techniques while being detailed oriented
• Ability to establish and maintain effective working relationships with a diverse group of people
• Ability to work Tuesday through Saturday
• Ability to work on a rotating schedule which will include working on Saturdays as assigned
• Ability to travel 30% of the time
Preferred:
• Combination of education and experience equivalent to an associate's degree
• Preferred minimum of one year of experience with computing in an enterprise environment
• Credit Union experience or experience in a closely related field a plus
Company:
Redwood Credit Union is a banking establishment that assists customers in achieving financial well being. Founded in 1950, the company is headquartered in Santa Rosa, USA, with a team of 501-1000 employees. The company is currently Late Stage.