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Help Tech Chat Support Jobs in California (NOW HIRING)

Golden Star Technology

Deskside IT Support

Irvine, CA · On-site

... email, chat, or phone as needed * Perform Install, Move, Add, and Change for both inhouse and ... * Support IT projects and business initiatives under the direction of IT management) Qualifications ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

... needed, to help resolve developer inquiries. Successful applicants are customer-focused and ... support via phone, email or live chat At least 1 year programming or API level tech support ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

You'll support families with scheduling, account updates, program information, and customer ... This role is ideal for someone who enjoys helping others, multitasking in a fast-paced environment ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA · On-site

$19 - $22/hr

You'll support families with scheduling, account updates, program information, and customer ... This role is ideal for someone who enjoys helping others, multitasking in a fast-paced environment ...

BradyPLUS

IT Support/Help Desk Specialist

Bell, CA · On-site

General information Name IT Support/Help Desk Specialist Ref # 2985 City Bell State California Country United States Function Information Technology Description & Requirements The IT Support / Help ...

iHerb

IT Support Specialist I

Perris, CA · On-site

... an IT Support Specialist I to support and maintain end-user devices. The role involves ... chat, and e-mail in a courteous and professional manner • Coordinate with and escalate issues to ...

Waterworks Aquatics

Live Chat Specialist

Pasadena, CA

$19 - $22/hr

You'll support families with scheduling, account updates, program information, and customer ... This role is ideal for someone who enjoys helping others, multitasking in a fast-paced environment ...

Tekberry

IT Support

San Jose, CA · On-site

$25.25 - $34.50/hr

IT Support Tekberry is looking for a highly qualified and motivated individual to work with our ... phone, live chat, remote desktop, and messaging. You will also record the details of customer ...

Tekberry

IT Support

Palo Alto, CA · On-site

$25.25 - $34.75/hr

IT Support Tekberry is looking for a highly qualified and motivated individual to work with our ... phone, live chat, remote desktop, and messaging. You will also record the details of customer ...

Redolent, Inc

HelpDesk-System Tech

San Bruno, CA

$24 - $32.25/hr

HelpDesk-System Tech LOCATION:San Bruno, CA Duration: 6 to 12+ Months Rate: DOE Description ... Ability to support customers via remote assistance, phone, walkups, chat proficiently * Proactively ...

Redolent, Inc

HelpDesk-System Tech

Sunnyvale, CA · On-site

$23.50 - $31.75/hr

HelpDesk-System Tech LOCATION:Sunnyvale CA Duration: 6 to 12+ Months Rate: DOE Description ... Ability to support customers via remote assistance, phone, walkups, chat proficiently * Proactively ...

Redolent, Inc

HelpDesk-System Tech

San Bruno, CA · On-site

$24 - $32.25/hr

HelpDesk-System Tech LOCATION:San Bruno, CA Duration: 6 to 12+ Months Rate: DOE Description ... Ability to support customers via remote assistance, phone, walkups, chat proficiently * Proactively ...

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Help Tech Chat Support information

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in California? For Help Tech Chat Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in California look for? The top searched job categories for Help Tech Chat Support jobs in California are:
What cities in California are hiring for Help Tech Chat Support jobs? Cities in California with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Help Desk -IT Service & Support

Help Desk -IT Service & Support

JBA International

Los Angeles, CA • On-site

Full-time

Posted 18 days ago

Job description

Help Desk -IT Service & Support- Southern California
Overview
Our client, a successful Los Angeles based Law Firm is now hiring for a Help Desk and IT Service and Support Analyst to serve as a member of a dynamic Customer Experience "Help Desk" team that processes and resolves incoming user support issues and questions in a timely manner. The team supports technical software, hardware, mobile devices, telephone and audio-video conferencing for Corporate Law Firm employees or guests.
A secondary aspect of this role is providing "just in time" training-related videos or instructional steps with pictures via email or quick reference materials.
The Customer Experience team as provides 24/7 support services through rotating on-call shifts for after hours and week end support (covered by 4 to 5 team members).
This position supports Working From Anywhere (WFA), and/or a hybrid format rotating between home and office.
Responsibilities
  • Respond to Help Desk requests via telephone, email, remote access, and in-person (when necessary).
  • Track all end-user support activities through an incident tracking system. "ServiceNow" experience is a plus.
  • Diagnose and resolve end-user issues in the office, at home, and remote locations., including hardware, software, e-mail, internet, or local-area network problems.
  • Deliver, tag, and configure end-user PC desktop hardware, software, and peripherals as needed and assigned.
  • Participate in a rotating on-call schedule that involves after hours and weekend support and availability via remote access and telephone coverage.
  • Develop and maintain an advanced level of proficiency with firm technologies.
  • Work independently to research and resolve complex technical issues.
  • Vital member of the Customer Experience Team, providing exceptional service and support to all end-users ( aka, internal and external customers).
  • Occasionally visit other offices to provide onsite assistance and inventory tasks.
  • Coordinate set up of New Hire accounts, as well as equipment for orientation.
  • Configure applications to meet firm requirements and Best Practices.
  • Gather additional details, clarify, test, reproduce and document customer issues and create/update support tickets in ServiceNow.
  • Ability to work within deadlines and effectively handle stress.
  • Ability to establish effective working relationships and interact successfully with others, especially as part of the IT Department and Customer Experience team.
Required Skills & Abilities:
  • Advanced knowledge/experience with Windows operating systems, Microsoft Office, desktop/laptop hardware and mobile devices (Apple/Mac experience is a plus).
  • Ability to work with videoconferencing equipment, document management system (iManage), printers, mobile device management, Citrix/VDI, and other software applications in a legal environment.
  • Strong network experience is a plus.
  • Strong interpersonal skills, ability to interact with people at all levels and highly customer-focused equally across all departments, teams, and practices groups.
  • Ability to quickly adapt to technology changes in a professional services organization.
  • Self-motivated with the ability to execute tasks and make decisions in a high-pressure environment.
  • Bachelor's degree in computer science (or equivalent work experience) is preferred, as well as two years of experience working in a law firm environment.

www.jba.com

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