Help Tech Chat Support Jobs in Modesto, CA (NOW HIRING)

Description

We are seeking a highly motivated, detail‑oriented, and experienced IT Support Technician to join our client's office. This role will serve as a dedicated phone support agent while also supporting the Deployment Depot as operational needs arise. This individual will play a critical role not only in day‑to‑day support but also in training new phone agents and taking on leadership responsibilities within the depot. This is an excellent opportunity for a self‑starter who enjoys both user support and hands‑on hardware work, with room to grow into an informal team lead for local operations.

Skills

Support, Troubleshooting, Help desk, Desktop

Top Skills Details

Support, Troubleshooting, Help desk, Desktop

Additional Skills & Qualifications

Phone Support (Primary Role)

• Provide Tier 1/2 technical support via phone for end users across the organization.
• Troubleshoot issues related to:
• Windows 10
• O365 and Office 2013 applications
• Laptops, desktops, thin clients (WYSE)
• Network connectivity (wired, Wi‑Fi, VPN)
• Printers and common business applications (Adobe Reader, etc.)
• Document all interactions in the ticketing system with accuracy and detail.
• Deliver high‑quality, empathetic customer service and clear communication.

Deployment Depot (Secondary Role)

• Assist with imaging, configuration, and deployment of laptops, desktops, and thin clients.
• Perform hardware break/fix work as needed.
• Maintain depot inventory and uphold hardware handling best practices.
• Collaborate with onsite team members to support operational throughput.

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Modesto, CA.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Modesto,CA.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.