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Help Tech Chat Support Jobs (NOW HIRING)

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal ... Actively supports and complies with all components of the compliance program, including, but not ...

Zelis

Client Support Specialist

Saint Petersburg, FL

$17 - $23/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Morristown, NJ

$18.50 - $25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis Healthcare

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

We help organizations simplify technology, improve security, and support growth through proactive ... tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and ...

Zelis

Client Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

Zelis

Client Support Specialist

Plano, TX

$17.25 - $23.25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients ... technology to improve productivity and service outcomes. Please note at this time we are unable to ...

TEKsystems

Service Desk Analyst

Oshkosh, WI

$18 - $20/hr

Serve as the first point of contact for IT support requests received via phone, email, chat, and ... Previous service desk or help desk experience within a corporate or enterprise environment.

Go Spindle

Per-Diem Paraprofessional

San Andreas, CA · On-site

$18.52 - $30.52/hr

Weekly pay Flexible scheduling--you choose when you work In-app chat support when you need help Growth opportunities in school-based roles Meaningful work supporting students every day Apply Today ...

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Help Tech Chat Support information

See salary details

$27K

$43.5K

$66K

How much do help tech chat support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for help tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

More about Help Tech Chat Support jobs
What cities are hiring for Help Tech Chat Support jobs? Cities with the most Help Tech Chat Support job openings:
What states have the most Help Tech Chat Support jobs? States with the most job openings for Help Tech Chat Support jobs include:
What job categories do people searching Help Tech Chat Support jobs look for? The top searched job categories for Help Tech Chat Support jobs are:
Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,480 per year, or $20.9 per hour.

Helpdesk Tech

360care

Louisville, KY

$19.25 - $26/hr

Full-time

Posted 11 days ago

360care rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Overview

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating system software, hardware and/or networks.

Responsibilities
  • Respond to IT service requests to our contact center via email, chat and/or customer-facing portal.
  • Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions.
  • Install, modify, update and/or repair computer hardware and software configurations, settings and permissions.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks.
  • Assist with installing and testing computer peripherals.
  • Follow up and gather feedback from team members to ensure resolution of issue.
  • Assess patterns and determine root cause for recurring problems.
  • Record all instances and time spent in ticketing software.
  • Communicates and recommends solutions to supervisor and peers.
  • Interact regularly with internal and external IT partners.
  • Reacts positively to change, supports implementations and other project tasks/duties.
  • Develop and update knowledge base and training materials.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
Qualifications
  • 1+ years of industry knowledge and experience.
  • Analytical and problem-solving skills to troubleshoot and diagnose issues.
  • Multitasking skills to assist multiple team members and tasks at once.
  • Time management skills to organize and provide updates/fixes within a committed timeframe.
  • Ability to work effectively independently, with other IT team members and management.
  • Must be self-motivated with a strong desire to further develop skills, excel and achieve results.
  • Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Employment Type: OTHER

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