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Help Tech Chat Support Jobs (NOW HIRING)

US Tech Solutions

IT Helpdesk Support

Painted Post, NY · On-site

They are seeking an IT Helpdesk Support to provide support for authorized IT devices, serving as a ... chat and email, to continuously manage expectations. • Customer scheduling/follow-ups • Monitor ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

BCforward

Customer Service Agent

San Jose, CA · On-site

$17.13/hr

... needed, to help resolve developer inquiries. Successful applicants are customer-focused and ... chat * At least 1 year programming or API level tech support experience * Proven ability to ...

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

... live chat feature to provide live chat support Additional Responsibilities * Identifies and ... Proficiency in Microsoft Office Suite, CRM Basys provides technology and payment integration ...

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

If you consider yourself to be computer/technology driven, and possess strong customer service ... Experience in customer service and have a positive attitude toward helping business affiliates.

U-Haul

Tier 1 Application Support

Phoenix, AZ · On-site

If you consider yourself to be computer/technology driven, and possess strong customer service ... Experience in customer service and have a positive attitude toward helping business affiliates.

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All JobsHelp Tech Chat Support Jobs

Help Tech Chat Support information

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$27K

$43.5K

$66K

How much do help tech chat support jobs pay per year?

As of Jul 10, 2026, the average yearly pay for help tech chat support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

More about Help Tech Chat Support jobs
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Help Tech Chat Support jobs near you

IT Support/ Help Desk in Alpharetta, GA 30005

Amicis Global

Alpharetta, GA • On-site

$20 - $25/hr

Contractor

Posted 7 days ago

Job description

Job Title: IT Support/ Help Desk
Location: Alpharetta, GA 30005
Duration: 06 - 12 Months + Extensions
 
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
 
 

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