Job Summary:
Cuningham is seeking a Help Desk Support Tech I to join our Technology team in Minneapolis. This role provides frontline technical support to employees across the organization while helping ensure reliable day-to-day technology operations across multiple office locations.
Responsibilities:
• Monitor and manage help desk ticket queues while meeting established SLA response and resolution timelines.
• Troubleshoot and resolve hardware, software, printing, peripheral, and connectivity issues.
• Install, configure, and maintain desktop and laptop hardware, operating systems, and software applications.
• Support Windows 10 and Windows 11 devices in office and remote work environments.
• Provide support for docking stations, monitors, printers, accessories, and end-user equipment.
• Support Microsoft Teams conferencing and video conference room technologies.
• Assist with employee onboarding activities including workstation setup and technology orientation.
• Support users across multiple office locations and remote work environments.
• Escalate and coordinate resolution of complex technical issues as needed.
• Maintain accurate ticket documentation and follow established IT procedures and standards.
• Communicate technical information effectively to non-technical users.
• Participate in office visits or travel to other locations for project work or onsite support as needed.
Qualifications:
Required:
• 3–6 years of Help Desk, Desktop Support, or related IT support experience.
• Experience supporting Microsoft O365, Teams, OneDrive, Adobe products, Bluebeam, Microsoft authentication technologies, Teams VC Rooms, docking stations, and multiple office locations.
• Strong troubleshooting, communication, customer service, and organizational skills with the ability to support both technical and non-technical users.
Preferred:
• Associate’s degree or Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent experience will be considered.
• Preferred experience supporting users in the Architecture, Engineering, and Construction (AEC) industry.
• Experience with virtual desktop technologies, Autodesk Revit, LogMeIn, Freshservice, or software license management is a plus.
Company:
Cuningham is a nationally recognized architecture and interior design firm. Founded in 1968, the company is headquartered in Minneapolis, USA, with a team of 201-500 employees. The company is currently Growth Stage.