The Rochford Group is a leader in helping people build and live better lives through our innovative ... Tech-Savvy: Comfortable using digital tools, including email, chat support, and order management ...
The Rochford Group is a leader in helping people build and live better lives through our innovative ... Tech-Savvy: Comfortable using digital tools, including email, chat support, and order management ...
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Help Tech Chat Support information
How can I make $2000 a week working from home?
Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Minnesota? For Help Tech Chat Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Minnesota look for? The top searched job categories for Help Tech Chat Support jobs in Minnesota are:
What cities in Minnesota are hiring for Help Tech Chat Support jobs? Cities in Minnesota with the most Help Tech Chat Support job openings:
$70K - $90K/yr
Full-time
Medical, Retirement, PTO
Posted 29 days ago
Job description
Customer Service and Order Administration Specialist – The Rochford Group
About Us:
The Rochford Group is a leader in helping people build and live better lives through our innovative brands—including CushionCraft Upholstery, AquaTop Marine, PowerSnap Tools and Fasteners, ExtremeGrip Adhesives, eTek Outdoor Textiles, Rochford Pro Wholesale, and Rochford Supply. We are seeking a motivated and detail-oriented Inside Sales to support our growing Sales Team at Rochford Supply. This role offers significant professional development opportunities, with a clear path for career growth within The Rochford Group's family of companies. Learn more about us at www.rochfordgrp.com!
Job Summary:
We are looking for an Inside Sales and Customer Service Representative to provide critical support to our customers and Sales Team by managing customer leads and inquiries, processing orders, up-selling and ensuring a seamless experience for our clients. In this role, you will manage customer inquiries, process orders, and support our Sales Team by delivering a seamless customer experience. You will contribute to the team's success by ensuring customers receive timely, accurate, and professional service through effective communication, problem-solving, and CRM management.
About Us:
The Rochford Group is a leader in helping people build and live better lives through our innovative brands—including CushionCraft Upholstery, AquaTop Marine, PowerSnap Tools and Fasteners, ExtremeGrip Adhesives, eTek Outdoor Textiles, Rochford Pro Wholesale, and Rochford Supply. We are seeking a motivated and detail-oriented Inside Sales to support our growing Sales Team at Rochford Supply. This role offers significant professional development opportunities, with a clear path for career growth within The Rochford Group's family of companies. Learn more about us at www.rochfordgrp.com!
Job Summary:
We are looking for an Inside Sales and Customer Service Representative to provide critical support to our customers and Sales Team by managing customer leads and inquiries, processing orders, up-selling and ensuring a seamless experience for our clients. In this role, you will manage customer inquiries, process orders, and support our Sales Team by delivering a seamless customer experience. You will contribute to the team's success by ensuring customers receive timely, accurate, and professional service through effective communication, problem-solving, and CRM management.
Competitive compensation - $70,000 to $90,000
The ideal candidate is customer-focused, detail-oriented, and proactive in problem-solving. You should have strong communication skills, the ability to multitask, and a passion for providing top-tier customer service. Being able to effectively speak on the phone is very important.
This role offers significant professional development opportunities, with a clear path for career growth within The Rochford Group's family of companies. You'll gain valuable experience collaborating with cross-functional teams and contributing to the success of a dynamic and expanding organization.
Key Responsibilities:
Customer Support: Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries about products, orders, and account details. Deliver a positive customer experience by proactively communicating order status, resolving issues, and anticipating customer needs.
Order Processing: Accurately enter and track customer orders, ensuring seamless order fulfillment and timely delivery.
Issue Resolution: Handle customer concerns professionally and efficiently, collaborating with the sales and supply chain teams to resolve issues.
Sales: Working as an Inside Sales Team by providing customers with product recommendations, order updates, and follow-up communications.
Collaboration: Work closely with Account Managers, the Operations team, and the Supply Chain team to support customer needs and optimize the sales process.
CRM Administration: Ensure CRM records are accurate and up to date. Assist Account Managers in ensuring the CRM tools are utilized and optimized to ensure sales leads, deals, customer information is correct and up to date. Ensure the lead pipeline and deal pipelines are up to date and accurate.
Administration Support: Support internal sales order administration including invoicing, account receivable and other duties as assigned.
Experience, Qualifications amp; Skills:
Inside Sales Experience: 5+ years in customer service, sales support, inside sales or a related field, preferably in a B2B environment.
Communication Skills: Strong verbal and written communication skills, with a customer-first approach.
CRM Proficiency: Experience with CRM systems (such as HubSpot or Salesforce) to track customer interactions and manage accounts.
Problem-Solving Abilities: A proactive mindset for resolving customer issues and providing effective solutions.
Detail-Oriented amp; Organized: Ability to manage multiple tasks efficiently while maintaining accuracy in order processing and customer records.
Team Player: Experience working collaboratively with sales, supply chain, and other internal teams to ensure customer satisfaction.
Tech-Savvy: Comfortable using digital tools, including email, chat support, and order management systems. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software tools.
Adaptability: Ability to thrive in a fast-paced environment and adjust to shifting priorities as needed.
Compensation amp; Benefits:
Competitive compensation - $70,000 to $90,000
Health insurance
401(k) plan with company match
Paid company holidays
Generous vacation time
Significant career advancement opportunities within The Rochford Group
If you are passionate about customer service and looking for a role with opportunity for professional development, we want to hear from you!
The ideal candidate is customer-focused, detail-oriented, and proactive in problem-solving. You should have strong communication skills, the ability to multitask, and a passion for providing top-tier customer service. Being able to effectively speak on the phone is very important.
This role offers significant professional development opportunities, with a clear path for career growth within The Rochford Group's family of companies. You'll gain valuable experience collaborating with cross-functional teams and contributing to the success of a dynamic and expanding organization.
Key Responsibilities:
Customer Support: Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries about products, orders, and account details. Deliver a positive customer experience by proactively communicating order status, resolving issues, and anticipating customer needs.
Order Processing: Accurately enter and track customer orders, ensuring seamless order fulfillment and timely delivery.
Issue Resolution: Handle customer concerns professionally and efficiently, collaborating with the sales and supply chain teams to resolve issues.
Sales: Working as an Inside Sales Team by providing customers with product recommendations, order updates, and follow-up communications.
Collaboration: Work closely with Account Managers, the Operations team, and the Supply Chain team to support customer needs and optimize the sales process.
CRM Administration: Ensure CRM records are accurate and up to date. Assist Account Managers in ensuring the CRM tools are utilized and optimized to ensure sales leads, deals, customer information is correct and up to date. Ensure the lead pipeline and deal pipelines are up to date and accurate.
Administration Support: Support internal sales order administration including invoicing, account receivable and other duties as assigned.
Experience, Qualifications amp; Skills:
Inside Sales Experience: 5+ years in customer service, sales support, inside sales or a related field, preferably in a B2B environment.
Communication Skills: Strong verbal and written communication skills, with a customer-first approach.
CRM Proficiency: Experience with CRM systems (such as HubSpot or Salesforce) to track customer interactions and manage accounts.
Problem-Solving Abilities: A proactive mindset for resolving customer issues and providing effective solutions.
Detail-Oriented amp; Organized: Ability to manage multiple tasks efficiently while maintaining accuracy in order processing and customer records.
Team Player: Experience working collaboratively with sales, supply chain, and other internal teams to ensure customer satisfaction.
Tech-Savvy: Comfortable using digital tools, including email, chat support, and order management systems. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software tools.
Adaptability: Ability to thrive in a fast-paced environment and adjust to shifting priorities as needed.
Compensation amp; Benefits:
Competitive compensation - $70,000 to $90,000
Health insurance
401(k) plan with company match
Paid company holidays
Generous vacation time
Significant career advancement opportunities within The Rochford Group
If you are passionate about customer service and looking for a role with opportunity for professional development, we want to hear from you!
About Rochford Supply
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
11 - 50 Employees
Headquarters location
Minneapolis, MN, US
Year founded
1972