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Help Tech Chat Support Jobs in Rochester, MN (NOW HIRING)

GDIT

Client Support Administrator

Rochester, MN · On-site

$25.63 - $26.19/hr

A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you ... As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our ...

Reckitt

Support Operator (8AM - 4PM)

Wanamingo, MN · On-site

$23.50/hr

Supply Our supply chain is the backbone of our business. It's how we get our trusted products to ... Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our ...

City of Rochester, MN

PC Support Technician

Rochester, MN · On-site

$32.94 - $40.62/hr

PC Support Technician Technology The City of Rochester is committed to a community where all ... Licenses and/or Certifications Valid driver's license Desirable Qualifications Experience with help ...

City of Rochester

PC Support Technician

Rochester, MN · On-site

$32.94 - $40.62/hr

PC Support Technician Technology The City of Rochester is committed to a community where all ... Licenses and/or Certifications Valid driver's license Desirable Qualifications Experience with help ...

Best Buy

Appliance Delivery Helper

Kasson, MN · On-site

$16 - $18.25/hr

Physical and mental well-being support About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and ...

Best Buy

Appliance Delivery Helper

Stewartville, MN · On-site

$15.75 - $18.25/hr

Physical and mental well-being support About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and ...

Best Buy

Appliance Delivery Helper

Rochester, MN

$15.50 - $17.50/hr

Physical and mental well-being support About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and ...

Best Buy

Appliance Delivery Helper

Rochester, MN

$16 - $18.25/hr

Physical and mental well-being support About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and ...

Best Buy

Appliance Delivery Helper

Rochester, MN · On-site

$15 - $20.22/hr

Physical and mental well-being support About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and ...

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Showing results 1-20

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Rochester, MN

Help Tech Chat Support information

See Rochester, MN salary details

$27.4K

$44.2K

$67.1K

How much do help tech chat support jobs pay per year?

As of Jul 17, 2026, the average yearly pay for help tech chat support in Rochester, MN is $44,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $47,800.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Rochester, MN? For Help Tech Chat Support jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Rochester, MN look for? The top searched job categories for Help Tech Chat Support jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Help Tech Chat Support jobs? Cities near Rochester, MN with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Specialist Customer Experience

Specialist Customer Experience

Lakeshore Recycling Systems LLC

Rochester, MN • On-site

$18 - $23.75/hr

Full-time

Posted 13 days ago

Job description

As a Customer Experience Specialist, you are part of a team supporting and serving our customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to our users through phone, email, and chat support
Reports To
Customer Experience Manager
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
  • Strive for first-contact resolution with each interaction
  • Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
  • Collaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritization
  • Work with team leaders to identify opportunities to improve processes, products, and services
  • Update customer information in the system during and after each correspondence
  • Answer incoming calls from prospective customers to explain services and products offered while providing additional service offerings
  • Become proficient with client programs and develop product knowledge
  • Record and verify names, addresses, purchases, and reactions of prospective customers
  • Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessary
  • Participate in learning opportunities for process improvements, time management, and technology skills
  • Follow company policies and procedures
  • Special Projects and other duties as needed

  • High School Diploma or GED
  • Previous 2-3 years of call center experience
  • Naturally positive, helpful, and courteous attitude
  • Willingness to assist with client's needs
  • Demonstrable patience and attentiveness in all communication and interactions
  • Comfortable working in a fast-paced and very active group environment
  • Able and willing to work cooperatively with team members to build a strong sense of camaraderie and teamwork
  • Self-motivated to provide top notch customer service
  • Exceptional verbal and written communication skills
  • Detail-oriented with strong organizational skills
  • Ability to think critically and creatively in order to proactively and independently solve problems
  • General math skills
  • Maintain a positive and professional attitude and outlook with customers and coworkers
  • Adhere to attendance and scheduling policies
  • Excellent Microsoft Word / Excel / Outlook Software Skills
  • Hours: 40 hours per week plus one to two Saturdays per month

Physical Demands / Environmental Factors
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
  • Occasionally required to stand and walk
  • Must frequently lift and/or move up to 10 pounds
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus
  • Some regional travel required

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