Yes Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to ...
Yes Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to ...
... self-help capability. * Possesses comprehensive knowledge of the principles, methods, and ... Provides guidance and work leadership to less experienced technicians and may have limited ...
... self-help capability. * Possesses comprehensive knowledge of the principles, methods, and ... Provides guidance and work leadership to less experienced technicians and may have limited ...
IT Helpdesk Technician
Rochester, MN · On-site
$20 - $28/hr
We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics. Based out of Rochester, you will serve as the first ...
IT Helpdesk Technician
Rochester, MN · On-site
$20 - $28/hr
We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics. Based out of Rochester, you will serve as the first ...
Library Technician Byron Middle School
$18.01 - $25.45/hr
BYRON MIDDLE SCHOOL LIBRARY TECHNICIAN Posting : Byron Public Schools is accepting applications for ... They will use district databases and assist the Technology department with the help desk. They will ...
New
Library Technician Byron Middle School
$18.01 - $25.45/hr
BYRON MIDDLE SCHOOL LIBRARY TECHNICIAN Posting : Byron Public Schools is accepting applications for ... They will use district databases and assist the Technology department with the help desk. They will ...
New
Library Technician Byron Middle School
Byron, MN · On-site
$18.01 - $25.45/hr
Secretarial/Clerical/Library Media Technician Date Posted: 7/13/2026 Location: Byron Middle School ... They will use district databases and assist the Technology department with the help desk. They will ...
New
Library Technician Byron Middle School
Byron, MN · On-site
$18.01 - $25.45/hr
Secretarial/Clerical/Library Media Technician Date Posted: 7/13/2026 Location: Byron Middle School ... They will use district databases and assist the Technology department with the help desk. They will ...
New
Workstation Technician
Rochester, MN · On-site
$18.50 - $22.50/hr
Overview CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN ... Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and ...
Quick apply
Workstation Technician
Rochester, MN · On-site
$18.50 - $22.50/hr
Overview CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN ... Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and ...
Workstation Technician
$18.50 - $22.50/hr
Overview CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN ... Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and ...
Quick apply
Workstation Technician
$18.50 - $22.50/hr
Overview CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN ... Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and ...
The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care ...
The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care ...
The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care ...
The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care ...
PC Support Technician
$32.94 - $40.62/hr
PC Support Technician Technology The City of Rochester is committed to a community where all ... with help desk and software deployment solutions (Kace - KBOX). POSITION COMPETENCIES Decision ...
PC Support Technician
$32.94 - $40.62/hr
PC Support Technician Technology The City of Rochester is committed to a community where all ... with help desk and software deployment solutions (Kace - KBOX). POSITION COMPETENCIES Decision ...
PC Support Technician
Rochester, MN · On-site
$32.94 - $40.62/hr
PC Support Technician Technology The City of Rochester is committed to a community where all ... with help desk and software deployment solutions (Kace - KBOX). POSITION COMPETENCIES Decision ...
PC Support Technician
Rochester, MN · On-site
$32.94 - $40.62/hr
PC Support Technician Technology The City of Rochester is committed to a community where all ... with help desk and software deployment solutions (Kace - KBOX). POSITION COMPETENCIES Decision ...
Support Operator (8AM - 4PM)
Wanamingo, MN · On-site
$23.50/hr
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute ...
Support Operator (8AM - 4PM)
Wanamingo, MN · On-site
$23.50/hr
Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed. Nature of Supervision: In all activities ...
Want to help pets live their best lives? We're proud to be where the pets go and where the pet ... Provide backup phone and front desk support as needed. Nature of Supervision: In all activities ...
Service Writer / Advisor
Stewartville, MN · On-site
This role is at the center of the customer service experience, helping customers get their ... Desk Job This role provides the opportunity to work closely with customers, equipment, technicians ...
Quick apply
Service Writer / Advisor
Stewartville, MN · On-site
This role is at the center of the customer service experience, helping customers get their ... Desk Job This role provides the opportunity to work closely with customers, equipment, technicians ...
Help Desk Technician information
See Rochester, MN salary details
$12.95 - $14.91
2% of jobs
$14.91 - $16.86
6% of jobs
$16.86 - $18.81
12% of jobs
$19.36 is the 25th percentile. Wages below this are outliers.
$18.81 - $20.77
17% of jobs
The median wage is $22.33 / hr.
$20.77 - $22.72
16% of jobs
$22.72 - $24.68
16% of jobs
$25.66 is the 75th percentile. Wages above this are outliers.
$24.68 - $26.63
12% of jobs
$26.63 - $28.59
7% of jobs
$28.59 - $30.54
6% of jobs
$30.54 - $32.50
3% of jobs
$32.50 - $34.45
2% of jobs
$12
$23
$34
How much do help desk technician jobs pay per hour?
As of Jul 19, 2026, the average hourly pay for help desk technician in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?
To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.
What is the difference between Help Desk Technician vs Technical Support Specialist?
| Aspect | Help Desk Technician | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, remote and on-site support | Customer support, remote troubleshooting |
| Industry Usage | IT services, tech companies, corporate IT | IT, software, hardware vendors |
Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.
What are some typical challenges Help Desk Technicians face when supporting remote users, and how can they effectively address them?
Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.
What are Help Desk Technicians?
Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance to users experiencing issues with computer hardware, software, networks, or other technology. They typically serve as the first point of contact for customers or employees seeking help with technical problems. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that systems run smoothly. Help Desk Technicians need strong communication skills, technical knowledge, and patience to effectively resolve user concerns.
What Is a Help Desk Technician?
A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.
More about Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Rochester, MN? The most popular types of Help Desk Technician jobs in Rochester, MN are:
What are popular job titles related to Help Desk Technician jobs in Rochester, MN? For Help Desk Technician jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician jobs in Rochester, MN look for? The top searched job categories for Help Desk Technician jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Help Desk Technician jobs? Cities near Rochester, MN with the most Help Desk Technician job openings:
$42.50 - $57.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 4 days ago
General Dynamics Information Technology rating
7.8
Based on 63 frontline employees who took The Breakroom Quiz
76th of 210 rated it services
Job description
Type of Requisition:
RegularClearance Level Must Currently Possess:
Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphPublic Trust/Other Required:
NoneJob Family:
Technical Support ServicesJob Qualifications:
Skills:
Computer Hardware, Desktop Computers, Hardware TroubleshootingCertifications:
NoneExperience:
5 + years of related experienceUS Citizenship Required:
YesJob Description:
Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
HOW YOU WILL MAKE AN IMPACT
Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
Provides end-user software and hardware troubleshooting
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Administers e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Maintains current knowledge of relevant technology as assigned
May coach and provide guidance to less-experienced professionals
WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
Education: AA/AS degree or equivalent technical training, certification(s) or experience
Experience: 5+ years of related experience
Certification: Candidate must possess an appropriate and current DoD 8570/8140 Information Assurance Technical (IAT) Certification to be considered for employment. CompTIA Security+ CE Certification is the preferred certification.
Security Clearance Level: Active TS/SCI with Polygraph is required.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Scheduled Weekly Hours:
40Travel Required:
Less than 10%Telecommuting Options:
OnsiteWork Location:
InternationalAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransWhat General Dynamics Information Technology employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About General Dynamics Information Technology
Sourced by ZipRecruiter
GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Falls Church, VA, US