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Help Desk Technician Jobs in Rochester, MN (NOW HIRING)

Computer Task Group, Inc

Workstation Technician

Rochester, MN · On-site

$18.50 - $22.50/hr

Overview CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN ... Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and ...

U.S. Navy

IT Support Specialist

Grand Meadow, MN

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Kasson, MN

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Pine Island, MN

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Preston, MN

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Rochester, MN

Help Desk Technician information

See Rochester, MN salary details

$12

$23

$34

How much do help desk technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for help desk technician in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

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Cities near Rochester, MN with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Rochester, MN as of August 2026, with employment types broken down into 5% As Needed, 85% Full Time, 5% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,948 per year, or $23.5 per hour.

Van Driver / Workstation Technician

Unity Systems

Rochester, MN • On-site

$26/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

# Van Driver / Workstation Technician


**Location:** Rochester, MN (Onsite)

**Pay Rate:** Up to $26/hr

**Duration:** 1 year, with possibility of extension

**Shift:** 7:00 AM - 4:00 PM


### Overview


We are seeking a reliable **Van Driver / Workstation Technician** to support staff transportation, parts deliveries, and basic PC/Desktop updates. This role combines transportation, logistics, and onsite IT support.


### Responsibilities


* Transport staff between different buildings and work locations.

* Deliver IT parts, equipment, and other items between locations.

* Perform PC/Desktop updates and basic workstation-related tasks.

* Assist with onsite IT logistics and technical support.

* Follow safety, driving, and workplace procedures.


### Required Qualifications


* High School Diploma or GED.

* Valid **Minnesota Class D Driver's License** or equivalent license from another state.

* Comfortable driving a van regularly as part of the job.

* Basic experience with PC/Desktop hardware, software, or workstation updates.

* Ability to work onsite in Rochester, MN.

* Strong reliability, communication, and customer service skills.


### Preferred Background


* Workstation Technician

* Desktop Support Technician

* PC Technician

* Field Service Technician

* IT Support Technician

* Help Desk Technician with hardware experience


**Note:** The primary responsibilities are staff transportation and parts deliveries, with additional PC/Desktop support duties.


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