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Helpdesk Salaries Jobs in Rochester, MN (NOW HIRING)

Reckitt

Support Operator (8AM - 4PM)

Wanamingo, MN · On-site

$23.50/hr

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our ... US salary ranges USD $23.50 / Hourly US pay transparency The base salary range for this role will ...

Benedictine

TMA Full-Time Evening (2pm-10pm)

Rochester, MN · On-site

$23.23 - $26.95/hr

... help you grow and succeed. With opportunities available throughout the upper Midwest, we need big hearts like yours! EEO/AA/Vet Friendly Salary Range $23.23-$26.95 Benefits Statement A robust ...

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All JobsHelpdesk Salaries JobsHelpdesk Salaries Jobs in Rochester, MN

Helpdesk Salaries information

See Rochester, MN salary details

$12

$23

$34

How much do helpdesk salaries jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for helpdesk salaries in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

Is a helpdesk a stressful job?

Helpdesk jobs can be stressful due to the need to handle multiple technical issues and assist users under time pressure. The level of stress often depends on the workload, complexity of problems, and the support environment, but strong communication and problem-solving skills can help manage stress effectively.

How much does help desk pay?

Helpdesk salaries typically range from $35,000 to $50,000 annually, depending on experience, certifications, and the work environment. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages. Salaries can also vary based on geographic location and company size.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

Is help desk a good career?

Helpdesk positions are entry-level IT roles that involve troubleshooting technical issues and providing user support, often requiring knowledge of operating systems and customer service skills. They can offer a stable career path with opportunities for advancement into network administration, cybersecurity, or IT management with experience and certifications. The role provides valuable technical skills and experience in a fast-paced environment.

What desk job makes the most money?

Helpdesk roles typically do not top the highest-paying desk jobs. The highest salaries for desk jobs are often found in executive assistant, IT manager, or systems architect positions, which require advanced skills, certifications, and experience. These roles can offer six-figure salaries, especially in large organizations or specialized industries.
What are popular job titles related to Helpdesk Salaries jobs in Rochester, MN? For Helpdesk Salaries jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Helpdesk Salaries jobs in Rochester, MN look for? The top searched job categories for Helpdesk Salaries jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Helpdesk Salaries jobs? Cities near Rochester, MN with the most Helpdesk Salaries job openings:
Helpdesk Salaries jobs near you
IT Help Desk / Customer Support Technician - TS/SCI with Polygraph

IT Help Desk / Customer Support Technician - TS/SCI with Polygraph

GDIT

Rochester, MN

$42.50 - $57.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

76th of 210 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Hardware, Desktop Computers, Hardware Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

HOW YOU WILL MAKE AN IMPACT

  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

  • Provides end-user software and hardware troubleshooting

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

  • Administers e-mail, Microsoft office, etc.

  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

  • Maintains current knowledge of relevant technology as assigned

  • May coach and provide guidance to less-experienced professionals


WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

  • Education: AA/AS degree or equivalent technical training, certification(s) or experience

  • Experience: 5+ years of related experience

  • Certification: Candidate must possess an appropriate and current DoD 8570/8140 Information Assurance Technical (IAT) Certification to be considered for employment. CompTIA Security+ CE Certification is the preferred certification.

  • Security Clearance Level: Active TS/SCI with Polygraph is required.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities

  • Support: An internal mobility team focused on helping you achieve your career goals

  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

  • Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $42.50 - $57.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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