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Entry Level Help Desk Technician Jobs in Rochester, MN

Computer Task Group, Inc

Workstation Technician

Rochester, MN · On-site

$18.50 - $22.50/hr

Overview CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN ... Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and ...

Computer Task Group, Inc

Workstation Technician

Rochester, MN · On-site

$18.50 - $22.50/hr

Overview CTG is seeking to fill a Workstation Technician opening for our client in Rochester, MN ... Help Desk, Applications, Materials Management, etc.) Assists with end user training as needed and ...

Valvoline

Entry-level Lube Tech/Technician

Rochester, MN · On-site

$17.25/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

Valvoline

Entry-level Lube Tech/Technician

Rochester, MN · On-site

$17.25/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

VIOC

Entry-level Lube Tech/Technician

Rochester, MN

$17.25/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

Valvoline

Entry-level Lube Tech/Technician

Rochester, MN · On-site

$17.25/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

VIOC

Entry-level Lube Tech/Technician

Rochester, MN

$17.25/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

VIOC

Entry-level Lube Tech/Technician

Rochester, MN · On-site

$17.25/hr

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

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Entry Level Help Desk Technician information

See Rochester, MN salary details

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How much do entry level help desk technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level help desk technician in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is an entry level help desk technician?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What types of issues can I expect to handle as an entry level help desk technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

What are the key skills and qualifications needed to thrive as an entry level help desk technician?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

Can you get an entry level help desk technician job with no experience?

Entry level help desk technician positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

How do I get my first entry level help desk technician job?

To get an entry-level help desk technician position, develop foundational IT skills such as troubleshooting, customer service, and knowledge of operating systems like Windows. Earning certifications like CompTIA A+ can improve your chances, and gaining experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Help Desk Technician jobs in Rochester, MN?

The most popular types of Help Desk Technician jobs in Rochester, MN are:

What are popular job titles related to Entry Level Help Desk Technician jobs in Rochester, MN?

For Entry Level Help Desk Technician jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Technician jobs in Rochester, MN look for?

The top searched job categories for Entry Level Help Desk Technician jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Entry Level Help Desk Technician jobs?

Cities near Rochester, MN with the most Entry Level Help Desk Technician job openings:

Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $48,948 per year, or $23.5 per hour.

IT Helpdesk Technician

Rochester, MN • On-site

Momentum Behavior Services
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Momentum Behavior Servicesexternal

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 5 days ago. Applications are no longer accepted.

Job description

We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.
Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.
Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.
Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday Pay
Key Responsibilities
  • Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field.
  • Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters.
  • Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently escalate issues to the IT Manager.
  • Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

Required Qualifications
  • Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff.
  • Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus.
  • Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly.
  • Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions.

Travel & Vehicle Requirements:
  • Must own a reliable personal vehicle for travel between clinic sites.
  • Must possess and maintain a valid driver's license and valid automotive insurance.

Physical Requirements:
  • Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices).

Preferred Qualifications:
  • Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus.
  • Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset.

At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.

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