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It Help Desk Technician information

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$34

How much do it help desk technician jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for it help desk technician in Rochester, MN is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.12 per hour, depending on experience, location, and employer.

What does an IT Help Desk Technician do?

An IT Help Desk Technician provides technical support and troubleshooting assistance to computer users and organizations. They help resolve hardware, software, and network issues, either remotely or in person. Their responsibilities often include answering user inquiries, diagnosing problems, installing and configuring systems, and escalating complex issues to higher-level IT staff. Help Desk Technicians play a crucial role in maintaining the smooth operation of an organization's technology infrastructure.

What are some common challenges faced by IT Help Desk Technicians, and how can they be managed effectively?

IT Help Desk Technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To manage these effectively, technicians benefit from strong organizational skills, ongoing technical training, and clear documentation practices. Additionally, developing strong interpersonal skills helps in maintaining positive user interactions and collaborating efficiently with other IT team members. Continuous learning and proactive problem-solving are key to thriving in this dynamic environment.

What are the key skills and qualifications needed to thrive as an IT Help Desk Technician, and why are they important?

To thrive as an IT Help Desk Technician, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a relevant certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient IT support operations.

What is the difference between It Help Desk Technician vs Network Support Specialist?

AspectIt Help Desk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, on-siteNetwork infrastructure, server rooms, on-site
Employer & Industry UsageIT departments, tech support companiesTelecom, enterprise networks, data centers

The main difference is that an It Help Desk Technician primarily provides user support and troubleshooting for hardware and software issues, while a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and often work in similar environments, but their core responsibilities differ in scope and focus.

Is help desk a good entry-level IT job?

Help desk technician roles are commonly considered good entry-level IT jobs because they provide foundational experience in troubleshooting, customer service, and technical support. These positions often require basic knowledge of operating systems, networking, and common software, and can serve as a stepping stone to more advanced IT roles. Certifications like CompTIA A+ can enhance job prospects in this field.

What are popular job titles related to It Help Desk Technician jobs in Rochester, MN?

For It Help Desk Technician jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching It Help Desk Technician jobs in Rochester, MN look for?

The top searched job categories for It Help Desk Technician jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for It Help Desk Technician jobs?

Cities near Rochester, MN with the most It Help Desk Technician job openings:

It Help Desk Technician jobs near you
Infographic showing various It Help Desk Technician job openings in Rochester, MN as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,311 per year, or $23.7 per hour.

IT Helpdesk Technician

Momentum Behavior Services

Rochester, MN

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.
Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.
Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.
Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday PayResponsibilitiesKey Responsibilities
  • Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field.
  • Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters.
  • Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently escalate issues to the IT Manager.
  • Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

Required SkillsRequired Qualifications
  • Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff.
  • Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus.
  • Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly.
  • Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions.
  • Travel & Vehicle Requirements:
    • Must own a reliable personal vehicle for travel between clinic sites.
    • Must possess and maintain a valid driver’s license and valid automotive insurance.
  • Physical Requirements: Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices).
  • Preferred Qualifications
  • Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus.
  • Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset.

At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.