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It Helpdesk Manager Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

IT Intern

Rochester, MN · On-site

$14.75 - $19.50/hr

Help test and validate new AI platform capabilities, configurations, integrations, connectors, and ... Participate in release and change-management activities for enterprise AI capabilities. * Explore ...

New

Mayo Clinic

IT Intern

Rochester, MN · On-site

$15.25 - $20.25/hr

Help test and validate new AI platform capabilities, configurations, integrations, connectors, and ... Participate in release and change-management activities for enterprise AI capabilities. * Explore ...

New

Mayo Clinic

IT Intern

Rochester, MN · On-site

$14.75 - $19.50/hr

Help test and validate new AI platform capabilities, configurations, integrations, connectors, and ... Participate in release and change-management activities for enterprise AI capabilities. * Explore ...

New

Mayo Clinic

IT Intern

Rochester, MN

$14.75 - $19.50/hr

Help develop repeatable test plans, validation procedures, operational runbooks, and support ... Participate in release and change-management activities for enterprise AI capabilities. * Explore ...

New

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rochester, MN

It Helpdesk Manager information

See Rochester, MN salary details

$38.1K

$85.2K

$126.6K

How much do it helpdesk manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for it helpdesk manager in Rochester, MN is $85,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $101,600.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are popular job titles related to It Helpdesk Manager jobs in Rochester, MN?

For It Helpdesk Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Rochester, MN look for?

The top searched job categories for It Helpdesk Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for It Helpdesk Manager jobs?

Cities near Rochester, MN with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $85,163 per year, or $40.9 per hour.

IT Helpdesk Technician

Momentum Behavior Services

Rochester, MN • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.
Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.
Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.
Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday PayResponsibilitiesKey Responsibilities
  • Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field.
  • Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters.
  • Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently escalate issues to the IT Manager.
  • Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

Required SkillsRequired Qualifications
  • Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff.
  • Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus.
  • Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly.
  • Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions.
  • Travel & Vehicle Requirements:
    • Must own a reliable personal vehicle for travel between clinic sites.
    • Must possess and maintain a valid driver’s license and valid automotive insurance.
  • Physical Requirements: Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices).
  • Preferred Qualifications
  • Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus.
  • Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset.

At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.