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It Helpdesk Manager Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

Lead - IT Application Analyst

Rochester, MN · Hybrid

$112K - $157K/yr

Is able to manage mid- to large-sized operational projects independently, and delegates ... Develops proposals and business plans that ensure quality IT solutions which adhere to industry and ...

Mayo Clinic

IT Application Analyst - Hybrid

Rochester, MN · Hybrid

$88K - $123K/yr

... IT Application Analyst to support the operations, maintenance, and growing complexity of Epic ... Manages small- to mid-sized projects. Contributes to software testing activities. May be required ...

Mayo Clinic

IT Cloud Engineer

Rochester, MN

$56.75 - $75.75/hr

The Information Technology Cloud Engineer works to ensure that enterprise cloud solutions are ... cloud provider account management. Assists in developing time and cost estimates for cloud ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rochester, MN

It Helpdesk Manager information

See Rochester, MN salary details

$38.1K

$85.2K

$126.6K

How much do it helpdesk manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for it helpdesk manager in Rochester, MN is $85,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $101,600.00 per year, depending on experience, location, and employer.

How does an IT Helpdesk Manager typically balance technical troubleshooting with team leadership responsibilities?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Manager, and why are they important?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are IT Helpdesk Managers?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
What are popular job titles related to It Helpdesk Manager jobs in Rochester, MN? For It Helpdesk Manager jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Manager jobs in Rochester, MN look for? The top searched job categories for It Helpdesk Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for It Helpdesk Manager jobs? Cities near Rochester, MN with the most It Helpdesk Manager job openings:
It Helpdesk Manager jobs near you
Looking for IT Project Manager in Rochester, MN

Looking for IT Project Manager in Rochester, MN

Noblesoft Technologies

Rochester, MN • On-site

$100K - $118K/yr

Contractor

Re-posted 26 days ago

Job description

IT Project Manager – Job Summary (List Format)
- Responsible for achieving project objectives, completion on time, within budget, and following Clinic IT methodologies and practices.
- Solicits input from senior technical resources and facilitates technology problem-solving for project teams.
- Manages projects with up to $1 million budget; may oversee staff from other IT departments/divisions and contractor/vendor resources.
- May present project requests to committees/oversight bodies for approval and direction.
- Supports senior project/program managers in strategic planning processes as needed.
- Makes independent decisions and actions to accomplish project goals with minimal supervision.
- Advises IT staff on project management practices, methods, and standards.
- Demonstrates and promotes a project-focused culture within the IT department.
- Manages multiple priorities and communicates complex technical information clearly to management and end users.
- Ensures strict adherence to budget management guidelines of IT and the institution; may assist in developing and tracking project budgets.
- Performs additional related duties as assigned by supervisor.
Required Skills:
- Network segmentation
- Infrastructure project management
- Project management (using PMI Process Groups and Knowledge Areas)
Education/Experience:
- Bachelor’s degree + 7 years’ experience (IT or Healthcare projects using PMI methodologies)
OR
Master’s degree + 4 years’ experience (IT or Healthcare projects using PMI methodologies)