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It Helpdesk Manager Jobs in Rochester, MN (NOW HIRING)

Mayo Clinic

IT Application Analyst - Hybrid

Rochester, MN · Hybrid

$76K - $129K/yr

... IT Application Analyst to support the operations, maintenance, and growing complexity of Epic ... Manages small- to mid-sized projects. Contributes to software testing activities. May be required ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Rochester, MN

It Helpdesk Manager information

See Rochester, MN salary details

$38.1K

$85.2K

$126.6K

How much do it helpdesk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for it helpdesk manager in Rochester, MN is $85,163.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,100.00 and $101,600.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.
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It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $85,163 per year, or $40.9 per hour.

IT Tech Support and AV Event Manager

Kahler Hotels LLC

Rochester, MN • On-site

$19.75 - $27/hr

Full-time

Re-posted 11 days ago

Job description

Overview
The Information Technology Support and Audio Visual & Event Manager is responsible for coordinating, executing, and maintaining all IT needs as directed by Corporate Director: IT, combined with the same for all event-related Audio-Visual technology needs for Kahler Hospitality Group's full-service properties. This role ensures seamless technical execution for meetings and events, enhances revenue opportunities, and protects guest experience standards.
Responsibilities
  • Serve as primary point of contact for all in-house AV needs
  • Review BEOs and confirm equipment requirements
  • Test and stage equipment prior to events
  • Troubleshoot technical issues in real time
  • Coordinate third-party AV providers when necessary
  • Maintain AV inventory and preventive maintenance logs
  • Support sales team in upselling event technology
  • Develop standardized AV pricing and packages
  • Train banquet and operations staff on basic AV handling
  • Ensure compliance with brand standards (where applicable)

Qualifications
  • 2-5 years event, hospitality, or AV experience
  • Strong working knowledge of projectors, audio systems, screens, and basic networking
  • Excellent guest-facing communication skills
  • Ability to remain calm under pressure
  • Flexible schedule (evenings/weekends required)
  • Basic understanding of HDMI, wireless presentation systems, microphones, and sound boards

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