It Helpdesk Manager Jobs in Rochester, MN (NOW HIRING)

About Gray Media:

Today, we are a growing multimedia company headquartered in Atlanta, Georgia. We are the nation's largest owner of top-rated local television stations and digital assets serving 117 full-power television markets that collectively reach approximately 37% of US television households. The portfolio includes 80 markets with the top-rated television station and 100 markets with the first- and/or second-highest-rated television station in average all-day ratings across 116 such markets measured by Nielsen in 2025. We also own the largest Telemundo Affiliate group with 47 markets and Gray Digital Media, a full-service digital agency offering national and local clients digital marketing strategies with the most advanced digital products and services. Our additional media properties include video production companies Raycom Sports, Tupelo Media Group, and PowerNation Studios, and studio production facilities Assembly Atlanta and Third Rail Studios.

We understand that life needs balance. That is why we offer our employees and eligible family members a comprehensive benefits package, including:

• Comprehensive Medical(Rx), Dental, and Vision Coverage
• Health Savings Account with Company contributions
• Flexible Spending Account
• Employer-paid life and disability benefits
• Paid parental leave benefits
• Adoption and Surrogacy Benefits
• 401(k) Plan, including matching and profit-sharing contributions
• Employee Assistance Program
• Voluntary benefits, including Hospital Indemnity, Critical Illness, Accident Insurance, and supplemental life insurance coverage
• Paid Time Off, including Relocation PTO
• Focus on Caring

Salary/Wage:

$23.47 - $25.95/hr.

Shift and Schedule:

Mon. - Fri. (8:00 am - 5:00 pm)

Job Type:

Full-Time

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Job Summary/Description:

Are you a tech wizard who thrives on the intersection of traditional broadcasting and cutting-edge digital infrastructure? Do you love the challenge of keeping a complex network running smoothly while ensuring the "magic of television" never misses a beat—even from a distance? We’re looking for a Broadcast IT Engineer to join our team at KTTC and KBJR. This isn't just about fixing computers; it’s about owning the digital backbone of our stations and ensuring our content reaches our audience across every platform, from the big screen to the smartphone.

Duties/Responsibilities will include (but not limited to):

What You'll Do:
• Architect the network: Install and maintain the computer systems and network infrastructure that power our daily operations.
• Bridge the gap: Work closely with our engineering team to implement and maintain "crossover" systems that blend traditional Audio/Video with modern IT infrastructure.
• Power the production: Support and maintain the automation systems that keep our On-Air and Live Production running without a hitch.
• Guard the gates: Aid in the implementation of robust computer and network security policies to keep our data and broadcasts safe.
• Keep us current: Manage software licensing and ensure all systems are updated and optimized for peak performance.
• Support the mission: Act as one of the primary points of contact for corporate IT and help maintain our internal trouble ticket system, supporting everyone from News and Production to Sales.
• Go where the action is: Provide technical assistance for remote broadcasts, ensuring our team can deliver high-quality content from anywhere.

Qualifications/Requirements:

What You Bring:
• Advanced IT chops: You have a deep understanding of VM systems and Windows Active Directory management.
• Broadcast brain: You understand the inner workings of a broadcast facility and how IT integrates with A/V equipment.
• Problem-solving prowess: You can troubleshoot computers down to the board level and aren't afraid to get your hands dirty.
• Digital-first mindset: You understand that in today's world, serial and IP communication are the lifeblood of media.
• Cool under pressure: You thrive in high-stress situations (because news never stops) and can handle the physical demands of the job, including lifting up to 50 lbs.
• The right credentials: You have an Associate’s Degree in Electronics, Computer Science, or a related field (or higher).
• Proven experience: You bring at least 2 years of experience with Windows OS, e-mail systems, FTP servers, and TCP/IP networking.
• Collaborative spirit: You’re a team player who can work closely with Chief Engineers, Department Heads, and Corporate IT to get the job done.

Why You'll Love It Here:
• Innovation at scale: You’ll be working with Gray Media, a company that’s leading the way in digital-first local media.
• Real impact: Your work directly enables our teams to tell the stories that matter to our communities in Duluth and Rochester.
• Flexibility and trust: While this role supports local stations, the remote nature allows you to work with autonomy while staying deeply connected to the team.
• Growth opportunities: We invest in our people, providing the tools and support you need to stay at the top of your game.

Ready to power the future of media? Let’s talk.

If you feel you’re qualified and want to work with a great group of people, go to https://gray.tv/careers#currentopenings, you may type in the job title, station call letters, or click on "apply now", upload your resume, cover letter, and references

(Current employees who are interested in this position can apply through the Gray-TV UltiPro self-service portal)

KTTC/KBJR-TV/Gray Media is a drug-free company

Additional Info:

Gray Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Gray Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Gray Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Gray’s employees to perform their job duties may result in discipline up to and including discharge.