IT Helpdesk Technician
Rochester, MN · On-site
$20 - $28/hr
Minimum 1 year of dedicated customer service experience required. You must have a helpful ... re IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic ...
IT Helpdesk Technician
Rochester, MN · On-site
$20 - $28/hr
Minimum 1 year of dedicated customer service experience required. You must have a helpful ... re IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic ...
Minimum 1 year of dedicated customer service experience required. You must have a helpful ... re IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic ...
Quick apply
Minimum 1 year of dedicated customer service experience required. You must have a helpful ... re IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
... help desk and user support, network and systems administration, incident response, and planned ... Additional qualifications can include specific skills, education, licensure, or experience that are ...
No Experience It Help Desk information
See Rochester, MN salary details
$12.95 - $14.91
2% of jobs
$14.91 - $16.86
6% of jobs
$16.86 - $18.81
12% of jobs
$19.36 is the 25th percentile. Wages below this are outliers.
$18.81 - $20.77
17% of jobs
The median wage is $22.33 / hr.
$20.77 - $22.72
16% of jobs
$22.72 - $24.68
16% of jobs
$25.66 is the 75th percentile. Wages above this are outliers.
$24.68 - $26.63
12% of jobs
$26.63 - $28.59
7% of jobs
$28.59 - $30.54
6% of jobs
$30.54 - $32.50
3% of jobs
$32.50 - $34.45
2% of jobs
$12
$23
$34
How much do no experience it help desk jobs pay per hour?
As of Aug 23, 2026, the average hourly pay for no experience it help desk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.
What is a no experience IT help desk?
A No Experience IT Help Desk job is an entry-level position in information technology designed for individuals who may not have prior professional experience in IT. These roles typically involve assisting users with troubleshooting hardware, software, and network issues, either remotely or in person. Employers provide on-the-job training, making them ideal for those looking to start a career in IT. Essential skills include good communication, basic computer knowledge, and a willingness to learn. These positions can also serve as a stepping stone to more advanced IT roles.
What are the key skills and qualifications needed to thrive as a no experience IT help desk professional?
To thrive as a No Experience IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and foundational IT certifications like CompTIA A+ can be advantageous. Strong communication, patience, and problem-solving skills help you effectively assist users and learn on the job. These skills are crucial for quickly resolving technical issues and providing a positive support experience, which builds trust and efficiency within an organization.
What are common challenges faced by entry-level IT help desk professionals with no prior experience, and how can they overcome them?
Entry-level IT Help Desk professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and communicating effectively with users who have varying levels of technical knowledge. To overcome these, it's important to proactively learn from experienced colleagues, use internal knowledge bases, and develop strong customer service skills. Embracing a willingness to ask questions and seek feedback can accelerate your learning curve and help you handle new situations with confidence.
What is the difference between No Experience It Help Desk vs No Experience Network Support Specialist?
| Aspect | No Experience It Help Desk | No Experience Network Support Specialist |
|---|---|---|
| Certifications | Basic certifications like CompTIA A+ | Similar certifications, often including CompTIA Network+ |
| Work Environment | Help desk, support tickets, remote or on-site | Network troubleshooting, on-site or remote |
| Industry Usage | Common in IT support roles across various industries | More focused on network infrastructure roles |
| Search & Comparison | Often searched by entry-level IT support seekers | Compared for roles involving network troubleshooting |
Both roles are entry-level IT positions requiring similar certifications and work environments. The main difference is that the Help Desk role focuses on general user support, while Network Support Specialists handle network-specific issues. Your choice depends on whether you prefer general IT support or network infrastructure work.
What is the easiest it help desk job to get into?
The easiest IT help desk job to get into typically requires minimal experience and focuses on basic troubleshooting, customer service, and familiarity with common operating systems like Windows or macOS. Entry-level positions often accept candidates with relevant certifications such as CompTIA A+ and strong communication skills, making them accessible for those new to IT support.
What are the most commonly searched types of It Help Desk jobs in Rochester, MN?
The most popular types of It Help Desk jobs in Rochester, MN are:
What are popular job titles related to No Experience It Help Desk jobs in Rochester, MN?
For No Experience It Help Desk jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching No Experience It Help Desk jobs in Rochester, MN look for?
The top searched job categories for No Experience It Help Desk jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for No Experience It Help Desk jobs?
Cities near Rochester, MN with the most No Experience It Help Desk job openings:
$20 - $28/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 14 days ago
Job description
We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.
Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.
Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.
Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday Pay
Key Responsibilities
Required Qualifications
Travel & Vehicle Requirements:
Physical Requirements:
Preferred Qualifications:
At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.
Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.
Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.
Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday Pay
Key Responsibilities
- Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field.
- Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters.
- Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently escalate issues to the IT Manager.
- Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.
Required Qualifications
- Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff.
- Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus.
- Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly.
- Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions.
Travel & Vehicle Requirements:
- Must own a reliable personal vehicle for travel between clinic sites.
- Must possess and maintain a valid driver's license and valid automotive insurance.
Physical Requirements:
- Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices).
Preferred Qualifications:
- Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus.
- Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset.
At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.
About Momentum Behavior Services
Sourced by ZipRecruiter
Industry
Individual, family and community social assistance
Company size
51 - 200 Employees
Headquarters location
Petaluma, CA, US
Year founded
2018