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Freelance It Help Desk Jobs in Rochester, MN (NOW HIRING)

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Freelance It Help Desk information

See Rochester, MN salary details

$12

$23

$34

How much do freelance it help desk jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for freelance it help desk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are the most commonly searched types of It Help Desk jobs in Rochester, MN?

The most popular types of It Help Desk jobs in Rochester, MN are:

What are popular job titles related to Freelance It Help Desk jobs in Rochester, MN?

For Freelance It Help Desk jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Freelance It Help Desk jobs in Rochester, MN look for?

The top searched job categories for Freelance It Help Desk jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Freelance It Help Desk jobs?

Cities near Rochester, MN with the most Freelance It Help Desk job openings:

Freelance It Help Desk jobs near you
Infographic showing various Freelance It Help Desk job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,948 per year, or $23.5 per hour.

IT Helpdesk Technician

Momentum Behavior Services

Rochester, MN • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.
Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.
Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.
Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday PayResponsibilitiesKey Responsibilities
  • Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field.
  • Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters.
  • Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently escalate issues to the IT Manager.
  • Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

Required SkillsRequired Qualifications
  • Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff.
  • Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus.
  • Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly.
  • Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions.
  • Travel & Vehicle Requirements:
    • Must own a reliable personal vehicle for travel between clinic sites.
    • Must possess and maintain a valid driver’s license and valid automotive insurance.
  • Physical Requirements: Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices).
  • Preferred Qualifications
  • Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus.
  • Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset.

At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.