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Freelance It Help Desk Jobs in Rochester, MN (NOW HIRING)

DOC Services

Systems Administrator

Lake City, MN · On-site

$75K - $85K/yr

Valley Craft is seeking a hands-on Systems Administrator to provide onsite IT support at our Lake ... a help desk or IT ticketing system • Experience supporting VoIP platforms • Prior Epicor ...

City of Rochester

PC Support Technician

Rochester, MN · On-site

$32.94 - $40.62/hr

AND Three (3) years of experience with Information Technology tasks such as installing and ... with help desk and software deployment solutions (Kace - KBOX). POSITION COMPETENCIES Decision ...

Merchants Bank

Mortgage Loan Processor I

Rochester, MN · On-site

$40K - $55K/yr

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID timing and disclosure and re-disclosure requirements. * Assist with obtaining required information ...

Merchants Bank

Mortgage Loan Processor I

Saint Charles, MN · On-site

$36K - $50K/yr

Perform Disclosure Desk duties and Processing Help Desk duties as assigned * Have knowledge of TRID timing and disclosure and re-disclosure requirements. * Assist with obtaining required information ...

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All JobsIt Help Desk JobsFreelance It Help Desk JobsFreelance It Help Desk Jobs in Rochester, MN

Freelance It Help Desk information

See Rochester, MN salary details

$12

$23

$34

How much do freelance it help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for freelance it help desk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Freelance It Help Desk vs IT Support Specialist?

AspectFreelance It Help DeskIT Support Specialist
CredentialsCertifications like CompTIA A+, Network+Similar certifications, often required
Work EnvironmentRemote, flexible, client-basedOn-site or remote, company-based
Employer & IndustrySelf-employed, freelance clientsEmployers in various industries
Search & Comparison IntentFreelance vs in-house support rolesJob roles, career growth

Freelance It Help Desk professionals typically work independently, providing remote support to multiple clients, while IT Support Specialists are usually employed by organizations, offering on-site or remote assistance. Both roles require similar certifications and technical skills, but differ mainly in work setting and employment structure.

What are the most commonly searched types of It Help Desk jobs in Rochester, MN? The most popular types of It Help Desk jobs in Rochester, MN are:
What are popular job titles related to Freelance It Help Desk jobs in Rochester, MN? For Freelance It Help Desk jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Freelance It Help Desk jobs in Rochester, MN look for? The top searched job categories for Freelance It Help Desk jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Freelance It Help Desk jobs? Cities near Rochester, MN with the most Freelance It Help Desk job openings:
Freelance It Help Desk jobs near you
Infographic showing various Freelance It Help Desk job openings in Rochester, MN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,948 per year, or $23.5 per hour.

Systems Administrator

DOC Services

Lake City, MN • On-site

$75K - $85K/yr

Full-time

Posted 15 days ago

Job description

Position Summary:
Valley Craft is seeking a hands-on Systems Administrator to provide onsite IT support at our Lake City facility. This role offers broad ownership across infrastructure, end-user support, and business systems in a manufacturing environment. You will be the primary point of contact for day-to-day technical issues at the site and work alongside the broader Ballymore Safety Group IT team to keep operations running smoothly, while growing into the organization's subject matter expert for Epicor Kinetic.
Responsibilities:
• Provide first- and second-level troubleshooting and break/fix support for end users, desktops, laptops, and peripherals
• Handle user onboarding and offboarding, including account provisioning, hardware setup, and access changes
• Support and monitor HPE SimpliVity hyperconverged infrastructure, escalating complex issues as needed
• Maintain and troubleshoot printers and printing infrastructure
• Support VoIP phone systems and resolve telephony issues
• Assist with networking tasks, including basic switch, Wi-Fi, and connectivity troubleshooting
• Own Epicor Kinetic ERP support and grow into the organization's subject matter expert, advancing from day-to-day user support to advanced troubleshooting, configuration, and system administration
• Support network security practices and help maintain a secure environment
• Perform and monitor system backups, verifying integrity and supporting recovery as needed
• Use modern AI and productivity tools to work more efficiently and help improve team workflows
• Assist with remote support issues across the broader Ballymore Safety Group as needed
Schedule and Travel:
• Occasional on-call availability, including early morning hours, to support production and operations; issues are infrequent, typically arising only once or twice a year
• Occasional travel between the Lake City and Bloomington offices
Qualifications:
• 3-5 years of IT support experience, including 1-2 years in a systems administrator role
• Hands-on experience with hyperconverged server infrastructure (HPE SimpliVity strongly preferred)
• Working knowledge of Windows desktop and server environments
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Exposure to network security concepts and best practices
• Experience with backup and recovery processes
• Familiarity with AI and modern technical tools (Claude, ClickUp, Azure, GitHub, and similar)
• Commitment to becoming the subject matter expert for Epicor Kinetic, owning advanced support for the platform; prior Epicor experience strongly preferred
• Strong troubleshooting skills and a customer-service mindset
• Ability to work onsite full-time and lift/move IT equipment as needed
People Skills:
• Excellent communication skills, with the ability to explain complex technical concepts in simple, clear language
• A patient, approachable manner that puts users at ease and builds trust
• Comfort working directly with employees across all departments and experience levels
Nice to Have:
• Prior experience with a help desk or IT ticketing system
• Experience supporting VoIP platforms
• Prior Epicor Kinetic experience
• CompTIA A+, Network+, or similar certifications
• Experience in a manufacturing or industrial environment
Requirements
Schedule:
• Entirely on-site
• M-F 8 am - 4:30 pm
Salary Description
$75,000-85,000

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