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Entry Level It Help Desk Jobs in Rochester, MN (NOW HIRING)

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Entry Level It Help Desk information

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$12

$23

$34

How much do entry level it help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level it help desk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Rochester, MN?

The most popular types of It Help Desk jobs in Rochester, MN are:

What are popular job titles related to Entry Level It Help Desk jobs in Rochester, MN?

For Entry Level It Help Desk jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Rochester, MN look for?

The top searched job categories for Entry Level It Help Desk jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Entry Level It Help Desk jobs?

Cities near Rochester, MN with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Rochester, MN as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,948 per year, or $23.5 per hour.

IT Helpdesk Technician

Momentum Behavior Services

Rochester, MN

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

We are seeking an IN PERSON, patient, organized, and reliable IT Helpdesk Technician to support our growing network of behavioral health clinics.
Based out of Rochester, you will serve as the first point of contact for technical support requests and manage our end-user hardware fleet. This includes provisioning, maintaining, and re-prepping our Android tablets and Windows laptops.
Because you will be working directly with clinical staff who are focused on patient care, exceptional customer service skills are a must. We are happy to train the right person on our specific systems if you bring a great attitude, strong fundamental troubleshooting skills, and a solid work ethic.
Location: Rochester, MN
Position Type: Full-Time, in person
Compensation: $20.00 - $28.00 per hour with mileage reimbursement
Travel: Regional travel required to our clinics (Byron, Austin, Faribault, Mankato)
Benefits package including:
Health, Dental, and Vision Insurance
FSA or HSA plan options
STD & LTD
Life Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, & Accident Insurance
Parental Leave Program
Profit Share Program
401(k)
PTO & Holiday PayResponsibilitiesKey Responsibilities
  • Hardware Fleet Lifecycle: Handle the full lifecycle of corporate end-user devices (Windows laptops and Android tablets). This includes unboxing, provisioning, deploying to users, collecting, deprovisioning, and re-prepping devices for the field.
  • Tier 1 Technical Support: Act as the primary responder for incoming helpdesk tickets, phone calls, and emails. Troubleshoot and resolve challenges with basic software applications, connectivity, and hardware peripherals (printers, scanners). Manage the email moderation queue and adjust blacklists/whitelists/filters.
  • Ticket Management & Escalation: Document all issues thoroughly within our ticketing system. Successfully resolve what you can, document progress after coaxing all needed information from the user, and efficiently escalate issues to the IT Manager.
  • Regional Clinic Support: Provide a mix of remote support and on-site support by traveling to our regional clinics in Rochester, Byron, Austin, Faribault, and Mankato as needed.

Required SkillsRequired Qualifications
  • Customer Service: Minimum 1 year of dedicated customer service experience required. You must have a helpful, professional demeanor and the ability to communicate clearly with non-technical medical staff.
  • Technical Aptitude: Strong fundamental knowledge of Windows 11 and Android operating systems, knowledge of MacOS and iOS a plus.
  • Ability to build new skills quickly: Ideal applicant enjoys learning new systems and skills and acquires new skills quickly.
  • Problem solving: Ideal applicant habitually solves not just the problem in front of them, but recognizes the root cause and looks for systemic solutions.
  • Travel & Vehicle Requirements:
    • Must own a reliable personal vehicle for travel between clinic sites.
    • Must possess and maintain a valid driver’s license and valid automotive insurance.
  • Physical Requirements: Ability to lift up to 35 lbs. occasionally (moving equipment, monitors, or bins of devices).
  • Preferred Qualifications
  • Endpoint Management: Prior experience with Mobile Device Management (MDM) or unified endpoint management tools (e.g., Microsoft Intune, Samsung Knox, Google Workspace, JumpCloud) is a significant plus.
  • Healthcare IT: Previous experience working in a clinic, hospital, or healthcare setting, or basic familiarity with HIPAA data privacy guidelines; experience working with an EMR/EHR would be an asset.

At Momentum Behavior Services, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an Equal Opportunity Employer.