Entry Level It Help Desk Jobs in Rochester, MN (NOW HIRING)

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT Enterprise team, the Provisioning Specialist is responsible for provisioning users with the appropriate level of access to company software applications, systems, and equipment. This role requires strong technical knowledge of enterprise IT systems, access management practices, and end-user technology support. The Provisioning Specialist must be highly organized, detail-oriented, self-motivated, and able to prioritize multiple requests while working effectively both independently and within a team environment.

WHAT YOU’LL BE DOING:

• Create and maintain user credentials for applicable company software applications and systems.
• Provision, modify, and remove user access in accordance with approved requests, established procedures, and employment status changes.
• Document provisioning processes, access requirements, and application-specific procedures to support consistency and audit readiness.
• Perform access termination activities upon notice of employment termination or role change.
• Conduct routine reviews of user permissions, provisioning policies, and related procedures to validate adherence to standards.
• Assist internal users and support teams with access-related issues and troubleshooting.
• Provision computers with required software and validate that standard software images remain current.
• Assist with hardware provisioning for new employees and role changes.
• Support user acceptance testing for system enhancements, new product releases, and access-related changes as needed.
• Thorough documentation of user provisioning process for all applications and systems.
• Administration duties related to termination of company system access upon notice of employment termination.
• Perform routine audits on user permissions, provisioning policies, and procedures to ensure adherence to said policies and procedures are met regarding new user provisioning and de-provisioning.
• Assist support team with access related issues reported by internal users.
• The ideal candidate will possess prior experience with performing access management and account provisioning duties in production and development technology environments within the financial industry.
• Perform periodic user acceptance testing when needed during system enhancements or new product releases

WHAT YOU SHOULD HAVE:

• Completion of a four-year IT or technical degree in system administration or a related field, or equivalent professional experience, required.
• Strong technical knowledge of server operating systems, file share permissions, NTFS permissions, and user access rights.
• Two or more years of experience performing server administration or user provisioning functions in a LAN/WAN environment preferred.
• Experience performing access management and account provisioning duties in production and development technology environments preferred.
• Ability to adapt to change in a fast-paced environment.
• Flexibility with schedule as needed for system maintenance or business support needs.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a collaborative, team-oriented work style.
• High level of self-motivation, organization, and attention to detail.
• Ability to determine appropriate actions, prioritize work, and meet deadlines.
• Familiarity with technology and access management best practices.

WHAT WE BRING TO THE TABLE: 

• Competitive compensation including base salary, bonus and/or incentive opportunities. 
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. 
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.  
• Learning and development resources for personal and professional career development, and advancement opportunities. 
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.  
• Support for the communities we live in through paid volunteer time and a company donation match opportunity. 

BASE PAY RANGE:

$25 - $30 per hour

WORK ENVIRONMENT: Work is typically performed in an office setting or remote work environment. The employee is regularly required to sit for extended periods of time and use standard office equipment. The employee must occasionally lift or move equipment and materials up to 50 pounds. The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. Alerus is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.