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Online Helpdesk Jobs in Rochester, MN (NOW HIRING)

Hy-Vee, Inc.

Aisles Online Shopper

Rochester, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Shopper

Rochester, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Manager

Rochester, MN · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Manager

Rochester, MN · On-site

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Shopper

Rochester, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

HyVee

Aisles Online Service Lead

Rochester, MN

$18 - $22.50/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Hy-Vee, Inc.

Aisles Online Service Lead

Rochester, MN · On-site

$18 - $22.50/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Aisles Online ...

Minnesota Jobs

Aisles Online Service Lead

Rochester, MN · On-site

$18 - $22.50/hr

Aisles Online Service Lead At Hy-Vee, we believe the shortest distance between two people is a ... Answer the phone promptly and provide friendly, helpful service to customers who call, including ...

New

Best Buy

Appliance Delivery Helper

Rochester, MN

$16 - $18.25/hr

As an Appliance Delivery Helper, you'll assist with the delivery, installation, repair and haul ... in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

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Online Helpdesk information

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How much do online helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for online helpdesk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Rochester, MN?

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Online Helpdesk jobs near you

Aisles Online Shopper

Hy-Vee, Inc.

Rochester, MN • On-site

$13.50 - $16.80/hr

Part-time

Re-posted 3 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,664 frontline employees who took The Breakroom Quiz

45th of 122 rated grocery stores

Job description

Additional Considerations (if any):
Daytime Shifts
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Aisles Online Shopper
Department: Aisles Online
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves, and our Aisles Online Shoppers are the ones who make that happen. In this role, you'll be responsible for accurately selecting the best quality groceries across all departments, from fresh produce and meat to pantry staples, ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online.
If you enjoy staying active, take pride in doing a job right, and thrive working independently in a fast-paced environment, we'd love to have you on our team.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
  • Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
  • Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
  • Select, scan, and bag items from all temperature zones
  • Ensure products maintain proper temperature throughout the entire fulfillment process
  • Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
  • Cart orders to and place them in the holding area for customer pickup
  • Lift, carry, and load groceries into customer vehicles
  • Tender customer orders through POS and process credit card payments
  • Substitute products for customers upon request or when items are unavailable
  • Continually monitor incoming online orders to ensure prompt, on-time fulfillment
  • Answer phones and emails promptly and provide friendly, helpful service to customers
  • Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
  • Pitch in with other tasks or special projects as they come up

Your Skills
To be successful in this role, you'll need to be able to:
  • Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
  • Select the highest quality products with a strong eye for freshness and accuracy across all departments
  • Communicate clearly and professionally with customers and store personnel in a friendly, approachable manner
  • Stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment
  • Identify problems and develop practical solutions, including making product substitutions on the fly
  • Work independently and complete daily workloads with limited supervision

Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager
Education and Experience
  • High school diploma or equivalent preferred

Physical Requirements
  • Frequently stand and walk throughout a shift in sales, food service, or delivery areas
  • Where applicable to the role: ability to safely use sharp knives and blades for food preparation
  • Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
  • Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
  • Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment
This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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