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Online Helpdesk Jobs in Rochester, MN (NOW HIRING)

Best Buy

Appliance Delivery Helper

Rochester, MN · On-site

$15 - $20.22/hr

As an Appliance Delivery Helper, you'll assist with the delivery, installation, repair and haul ... in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

Best Buy

Appliance Delivery Helper

Rochester, MN

$15.50 - $17.50/hr

As an Appliance Delivery Helper, you'll assist with the delivery, installation, repair and haul ... in our stores, online and in customers' homes. Our culture is built on deeply supporting and ...

The Jernigan Agency

WORK FROM HOME

Rochester, MN · On-site +1

$300 - $500/wk

Agents usually help 3 - 5 families each week, and average $300 - $500 for each family they help ... This is all online so internet connection is a must. * We provide all of the training. * We have ...

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How much do online helpdesk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for online helpdesk in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What is an online helpdesk?

An Online Helpdesk job involves providing technical or customer support remotely via chat, email, or phone. Responsibilities typically include troubleshooting issues, assisting users with software or system problems, and guiding them through solutions. Helpdesk agents may also document inquiries, escalate complex problems, and ensure a smooth user experience. Strong communication and problem-solving skills are essential for this role.

What does an online helpdesk do?

A typical day for an Online Helpdesk professional involves responding to user inquiries via email, chat, or ticketing systems, diagnosing technical issues, and guiding users through solutions. You may also escalate more complex problems to higher-level IT staff or collaborate with other departments to resolve widespread issues. Regular tasks include documenting solutions, updating knowledge base articles, and following up to ensure user satisfaction. This role often requires prioritizing incoming requests and managing time effectively in a fast-paced, team-oriented environment.

What are the key skills and qualifications needed to thrive in the online helpdesk position?

To thrive as an Online Helpdesk professional, you need strong problem-solving skills, technical troubleshooting abilities, and a solid understanding of computer systems, often supported by a relevant degree or IT certifications such as CompTIA A+ or ITIL. Familiarity with helpdesk ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service skills allow you to efficiently assist users and resolve issues. These skills are critical for quickly diagnosing problems, maintaining high user satisfaction, and supporting seamless business operations.

Can you work an online helpdesk remotely?

Yes, online helpdesk roles are often performed remotely, requiring skills in customer support, troubleshooting, and familiarity with helpdesk software. Many companies offer remote positions with flexible schedules, and a reliable internet connection is essential.

What are the most commonly searched types of Helpdesk jobs in Rochester, MN?

The most popular types of Helpdesk jobs in Rochester, MN are:

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For Online Helpdesk jobs in Rochester, MN, the most frequently searched job titles are:

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Online Helpdesk jobs near you

Appliance Delivery Helper

Best Buy

Rochester, MN • On-site

$15 - $20.22/hr

Full-time

Retirement, PTO

Re-posted 20 days ago

Best Buy rating

6.8

Company rating: 6.8 out of 10

Based on 1,782 frontline employees who took The Breakroom Quiz

14th of 30 rated technology retailers

Job description


As an Appliance Delivery Helper, you'll assist with the delivery, installation, repair and haul-away of appliances and other equipment. In this role, known internally as a Deliver Experience Cadet, you'll help with a variety of order fulfillment duties, including the delivery, installation, integration, networking and repair of consumer electronics devices.
During installations, you'll determine the best way to install major appliances, including measuring and protecting areas in route, deciding whether any doors need to be detached and moving fixtures.
What you'll do
  • Attend to appointments individually or leading a two-person crew up to 30% of the time, including completing basic complexity Installation and repair of home theater equipment and appliances
  • Determine best way to bring major appliances into homes and final locations, including measuring and protecting areas in route, deciding if any doors in home need to be detached or fixtures moved
  • Remove and re-install doors and panels as necessary
  • Provide a seamless client experience by providing advice on product placement, services and other content
  • Manage inventory and vehicle maintenance in partnership with other team members
  • Process paperwork and payment, provide feedback to the store teams and complete in-store repairs

Basic qualifications
  • 6 months of customer service, sales, installation, or large product delivery experience
  • Current, valid driver's license
  • Have and maintain a driving record that meets Best Buy's safety standards (e.g., minimal number of violations/accidents)
  • Ability to lift 350 pounds individually or 700 pounds as a team with the use of support tools such as a harness, dolly or lift with or without reasonable accommodation
  • Be at least 21 years old
  • Acquire and maintain any state or local licensing, as required, within 90 days of being hired

Preferred qualifications
  • Leadership, decision making, written and verbal communication and client relations skills

What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Benefits
Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

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About BEST BUY

Sourced by ZipRecruiter

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Richfield, MN, US

Year founded

1966

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