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Help Desk Technician Jobs in Rochester, MN (NOW HIRING)

Atlas Companies

Field Service Technician

Byron, MN · On-site

$23 - $38/hr

We help make your transition to our company easier by offering up to 3 months of COBRA reimbursement for our Service Technician roles. Get to Know the Atlas Team: * At Atlas, you're not just starting ...

ENV Services

Be Seen First

Field Service Technician

Rochester, MN · On-site

We are seeking a Field Service Technician to provide testing, maintenance and repair of HEPA filtered devices, including Biological Safety Cabinets, Clean Benches, and Clean rooms. Responsibilities

Metro Sales Inc.

Field Service Technician

Rochester, MN · On-site

$18 - $25/hr

MSI Metro Sales Inc. is seeking an Employee-Owner, Field Service Technician to add to our Rochester, MN team . This customer facing role will travel within their assigned territory to install ...

RDO Equipment

Field Service Technician

Rochester, MN · On-site

$30 - $44/hr

Join the RDO Equipment Co. team as a Field Service Technician and take control of your professional journey. You'll get to problem-solve, repair, and deliver outstanding support to customers ...

Computech Corporation

Technical Support

Rochester, MN · On-site

$38K - $47K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Rochester, MN

Help Desk Technician information

See Rochester, MN salary details

$12

$23

$34

How much do help desk technician jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for help desk technician in Rochester, MN is $23.53, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

What are some typical challenges Help Desk Technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What are Help Desk Technicians?

Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance to users experiencing issues with computer hardware, software, networks, or other technology. They typically serve as the first point of contact for customers or employees seeking help with technical problems. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that systems run smoothly. Help Desk Technicians need strong communication skills, technical knowledge, and patience to effectively resolve user concerns.

What Is a Help Desk Technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

More about Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Rochester, MN? The most popular types of Help Desk Technician jobs in Rochester, MN are:
What are popular job titles related to Help Desk Technician jobs in Rochester, MN? For Help Desk Technician jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician jobs in Rochester, MN look for? The top searched job categories for Help Desk Technician jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Help Desk Technician jobs? Cities near Rochester, MN with the most Help Desk Technician job openings:
Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Rochester, MN as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,948 per year, or $23.5 per hour.

Service Writer / Advisor

Sanco Equipment

Stewartville, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Service Writer / Service Advisor
Location: Rochester, MN
Job Type: Full-Time
Be the Connection Between Customers and Technicians
Sanco Equipment is looking for a highly organized, customer-focused Service Writer to join our growing team. This role is at the center of the customer service experience, helping customers get their equipment repaired quickly, accurately, and professionally.
As a Service Writer, you'll serve as the primary point of contact between customers, technicians, and the parts department. You'll coordinate repairs, communicate timelines, manage work orders, and ensure every customer receives exceptional service from check-in to completion.
If you enjoy solving problems, building relationships, and working in a fast-paced environment where no two days are the same, we'd love to meet you.
What You'll Do
Customer Service & Communication
  • Greet customers and gather detailed information regarding equipment concerns
  • Create and manage repair orders from intake through invoicing
  • Communicate estimates, repair recommendations, approvals, and timelines
  • Provide proactive updates throughout the repair process
  • Schedule service appointments and coordinate equipment intake
  • Deliver an outstanding customer experience at every interaction
Service Coordination
  • Work closely with technicians to prioritize repairs and maintain workflow
  • Monitor repair progress and communicate delays or changes
  • Coordinate with the Parts Department to ensure parts availability
  • Assist with warranty documentation and manufacturer requirements
  • Review completed repair orders for accuracy before invoicing
  • Ensure repair information is documented clearly and accurately
Team Collaboration
  • Partner with sales, rental, parts, and service personnel to support customer needs
  • Help coordinate equipment setup, inspections, and service-related administration
  • Support preventative maintenance programs and service initiatives
  • Contribute to a positive, team-oriented work environment
What We're Looking For
Preferred Qualifications
  • Experience in customer service, service advising, equipment, automotive, agricultural, or related industries
  • Strong communication and relationship-building skills
  • Mechanical aptitude and understanding of equipment repair processes preferred
  • Experience with service management, ERP, or dealership software systems preferred
  • Strong organizational and multitasking abilities
  • Attention to detail and commitment to accuracy
You Will Be Successful If You:
  • Enjoy helping customers and solving problems
  • Thrive in a fast-paced environment
  • Can effectively manage multiple priorities at once
  • Communicate clearly and professionally
  • Take ownership of customer concerns until they are resolved
  • Work well with both customers and technicians
Competitive Benefits Package
  • $3,000 sign on bonus!
  • Clothing, Boot and Safety eyewear allowance
  • Competitive pay
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off
  • Paid holidays
  • Manufacturer training and professional development opportunities
  • Career advancement opportunities within a growing company
Work-Life Balance
  • Monday through Friday schedule
  • No weekends
  • Team-oriented work environment
  • Stable and growing company with multiple locations
More Than a Desk Job
This role provides the opportunity to work closely with customers, equipment, technicians, and dealership operations while building valuable skills in customer service, service management, and equipment support.
About Sanco Equipment
Sanco Equipment provides equipment sales, rentals, parts, and service throughout Minnesota and Iowa. We proudly support contractors, municipalities, agricultural operations, landscapers, and industrial customers with industry-leading equipment and customer service.
If you're looking for a career where your mechanical knowledge, customer service skills, and attention to detail can make a real impact, we'd love to hear from you.

Apply