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It Chat Technical Support Jobs (NOW HIRING)

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary ... The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ...

EEO LLC

Customer Support Professional

EEO LLC is an IBO partnered with Arise Virtual Solutions to deliver high quality voice, email, chat, technical support, sales, social media and mobile customer service to Fortune 500 companies. We ...

Episcopal School

Chat Support Agent

Baton Rouge, LA · On-site

The Chat Support Agent will be responsible for providing exceptional customer service and technical support to our students, parents, and faculty through our online chat platform. This is a ...

Newegg

Technical Support Specialist

Diamond Bar, CA · On-site

Experience in a customer-facing technical support, PC retail, or computer building/repair ... chat-based customer interactions. * CompTIA A+ certification, or ability to obtain it within 90 ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · On-site

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical ... Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service ...

Clarivate

Technical Support Analyst

Ann Arbor, MI · Hybrid

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical ... Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service ...

Pearly

Technical Support Specialist

Atlanta, GA · Remote

$60K - $75K/yr

You'll be a resource for dental office and DSO customers across email, chat, and phone, handling ... it. WHAT YOU'LL OWN Daily Support Queue & Customer Correspondence * Own the support queue as a ...

Clarivate Analytics

Technical Support Analyst

Ann Arbor, MI · On-site

$60 - $80/hr

You will collaborate closely with end-users, IT teams, and vendors to effectively support technical ... Act as first point of contact for technical assistance via phone, e-mail, chat, or customer service ...

CORSAIR

Technical Support Specialist

Milpitas, CA · On-site

Provide technical support through inbound phone calls and live chat. * Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards ...

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It Chat Technical Support information

See salary details

$14

$26

$44

How much do it chat technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it chat technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Chat Technical Support vs Customer Service Representative?

AspectIt Chat Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service experience
Work EnvironmentOnline chat platforms, technical troubleshootingCall centers, retail, or online support
Employer & IndustryTech companies, software providersRetail, telecom, service industries
Search & Comparison IntentTechnical support, troubleshooting, IT helpCustomer assistance, service inquiries

It Chat Technical Support focuses on resolving technical issues via online chat, requiring IT skills and technical certifications. Customer Service Representatives handle general customer inquiries, emphasizing communication skills. While both roles involve online communication, It Chat Technical Support is more technical, whereas Customer Service is broader and service-oriented.

What are popular job titles related to It Chat Technical Support jobs?

For It Chat Technical Support jobs, the most frequently searched job titles are:

Infographic showing various It Chat Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Engineer, Distributed Infrastructure (D-IT)

Woodridge, IL • On-site

Eaton Corporation
Electrical Equipment, Appliance, and Component Manufacturing • 10K+ employees
Learn more about Eaton Corporationexternal

$80 - $100/hr

Other

Medical, Retirement

Posted 7 days ago

Eaton rating

7.7

Company rating: 7.7 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

191st of 547 rated manufacturers

Job description

What you’ll do:

The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. The role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat. Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detailed records of inquiries, complaints and actions taken must be maintained using various technologies. Technical aptitude is essential.

  • Provide post‑sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products
  • Accurately document service request activities and troubleshooting steps
  • Effectively communicate product value propositions and product line strategies
  • Assist the team in improving business processes and electronic tools
  • Serve on special teams and work on projects to enhance team performance and customer satisfaction
  • Help the team meet or exceed team metrics and accomplish complex tasks using a variety of resources
  • Leverage information to provide professional customer support
  • Work rotational 8‑hour shifts between the hours of 7:00 a.m.– 6:00 p.m.
Qualifications:

Required (Basic) Qualifications:

  • Bachelor’s degree from an accredited institution
  • Minimum one (1) year of hands‑on electrical industry experience
  • Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Woodridge, IL to be considered.
  • Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F‑1 to H‑1B, H‑1B cap registration, O‑1, E‑3, TN status, I‑485 job portability, etc.

Preferred Qualifications:

  • Experience with test equipment (multimeter, ammeter, network sniffer, etc.)
  • Knowledge or experience using Linux operating systems
  • Prior customer facing experience
Skills:

Position Criteria:

  • Possess excellent communication skills
  • Possess excellent time management and organization skills
  • Ability to prioritize multiple tasks
  • Team player and positive attitude
  • Strong professional presence

The expected annual salary range for this role is $69000 - $101000 a year. Salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

To request a disability‑related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1‑800‑836‑6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

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What Eaton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Eaton

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

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