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It Chat Technical Support Jobs (NOW HIRING)

Amicis Global

Technical Support/ IT Support

Alpharetta, GA · On-site

$24 - $25/hr

... technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal ... Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ...

VEHLO

Technical Support Representative

Tulsa, OK · On-site

$18/hr

Provide technical support to merchants through phone, email, chat, text messaging, remote support ... It is not an exhaustive list of all duties, tasks, or responsibilities that may be required.

Collabera LLC

Technical Support Specialist

Addison, TX · On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

Serve as the initial point of contact for clients through phone calls, emails, and chat support to ... Degree in IT relevant field and/or equivalent certifications (preferred) * 3+ years' experience ...

Vehlo

Technical Support Representative

Tulsa, OK · On-site

$18/hr

Provide technical support to merchants through phone, email, chat, text messaging, remote support ... It is not an exhaustive list of all duties, tasks, or responsibilities that may be required.

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...

Qode

Chat Support Agent

Chat Support Agent Location: San Francisco, USA Workplace Type: Remote About the Role We are ... Familiarity with common technical troubleshooting steps. Additional Information This is a full and ...

New

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

Serve as the initial point of contact for clients through phone calls, emails, and chat support to ... Degree in IT relevant field and/or equivalent certifications (preferred) * 3+ years' experience ...

Collabera LLC

Technical Support Specialist

Chandler, AZ · On-site

$23 - $24/hr

This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment . The role ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Provide timely and effective technical support to customers via phone, email, and chat. * Troubleshoot and resolve hardware and software issues for a diverse range of products. * Document and track ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Provide timely and effective technical support to customers via phone, email, and chat. * Troubleshoot and resolve hardware and software issues for a diverse range of products. * Document and track ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Provide timely and effective technical support to customers via phone, email, and chat. * Troubleshoot and resolve hardware and software issues for a diverse range of products. * Document and track ...

Toast

Technical Support Expert, Enterprise

Manage a steady mix of inbound case traffic across phone, chat, and email, keeping your active case ... it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Provide technical support via phone and chat in a contact center environment. * Troubleshoot hardware, software, and connectivity issues remotely. * Support Windows 10/11, Office 365, laptops ...

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It Chat Technical Support information

See salary details

$14

$26

$44

How much do it chat technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it chat technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between It Chat Technical Support vs Customer Service Representative?

AspectIt Chat Technical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service experience
Work EnvironmentOnline chat platforms, technical troubleshootingCall centers, retail, or online support
Employer & IndustryTech companies, software providersRetail, telecom, service industries
Search & Comparison IntentTechnical support, troubleshooting, IT helpCustomer assistance, service inquiries

It Chat Technical Support focuses on resolving technical issues via online chat, requiring IT skills and technical certifications. Customer Service Representatives handle general customer inquiries, emphasizing communication skills. While both roles involve online communication, It Chat Technical Support is more technical, whereas Customer Service is broader and service-oriented.

What are popular job titles related to It Chat Technical Support jobs?

For It Chat Technical Support jobs, the most frequently searched job titles are:

Infographic showing various It Chat Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support/ IT Support

South Jordan, UT • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$20 - $25/hr

Contractor

Re-posted 8 days ago

Key responsibilities

  • Provide front-line technical support to end users via phone and live chat, resolving issues or escalating as needed.

  • Document all support interactions accurately in the ticketing system, including problem details, troubleshooting steps, and resolutions.

  • Perform troubleshooting, diagnosis, and resolution of hardware, software, and infrastructure problems using diagnostic tools and system knowledge.

Job description

Title: IT Customer Support
Location: South Jordan, UT 84095
Duration: 6-12 Months
Pay Rate: $20-$25/hr on W2
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high-quality end-user technical support related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution, and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment