Omaha, NE · On-site
$26.44 - $35.78/hr
S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS ... chat, and enterprise ITSM. HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT: * Assisting and ...
Omaha, NE · On-site
$26.44 - $35.78/hr
S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS ... chat, and enterprise ITSM. HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT: * Assisting and ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$22 - $24/hr
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
... support clients across the country through inbound calls, email, chat, and text ... You'll help schedule appointments, answer questions about their hair-free journey, resolve account ...
Omaha, NE · On-site
$16 - $19/hr
... helping people. If this describes you, we welcome your application! What You'll Be Doing ... Providing technical assistance and support on site for customer questions and issues related to ...
Quick apply
Omaha, NE · On-site
$16 - $19/hr
... helping people. If this describes you, we welcome your application! What You'll Be Doing ... Providing technical assistance and support on site for customer questions and issues related to ...
$26.44 - $35.78/hr
S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS ... chat, and enterprise ITSM. HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT: * Assisting and ...
$26.44 - $35.78/hr
S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS ... chat, and enterprise ITSM. HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT: * Assisting and ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · Hybrid
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
$20.67 - $29.57/hr
Provide clear training, guidance, and best practices to help clients navigate the workflows or ... Expect to build foundational proficiency within their assigned technology area (Orion or Redtail ...
Omaha, NE · On-site
Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...
Quick apply
Omaha, NE · On-site
Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...
Omaha, NE · On-site
$90K - $145K/yr
Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...
Quick apply
Omaha, NE · On-site
$90K - $145K/yr
Oversee day-to-day IT support operations, including help desk services, end-user devices, workplace technology and asset management. * Drive continuous improvement across ticket management, knowledge ...
$25.8K - $29.2K
0% of jobs
$29.2K - $32.6K
3% of jobs
$36K is the 25th percentile. Wages below this are outliers.
$32.6K - $36K
22% of jobs
The median wage is $37.9K / yr.
$36K - $39.4K
43% of jobs
$39.4K - $42.8K
6% of jobs
$42.9K is the 75th percentile. Wages above this are outliers.
$42.8K - $46.2K
6% of jobs
$46.2K - $49.6K
6% of jobs
$49.6K - $53K
5% of jobs
$53K - $56.4K
3% of jobs
$56.4K - $59.7K
3% of jobs
$59.7K - $63.1K
1% of jobs
$25.8K
$41.6K
$63.1K
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
For Help Tech Chat Support jobs in Omaha, NE, the most frequently searched job titles are:
The top searched job categories for Help Tech Chat Support jobs in Omaha, NE are:
Cities near Omaha, NE with the most Help Tech Chat Support job openings:
$26.44 - $35.78/hr
Full-time
Medical, Retirement, PTO
Re-posted 18 days ago
7.8
Based on 63 frontline employees who took The Breakroom Quiz
87th of 224 rated it services
Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.
Job DescriptionTransform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
At GDIT, people are our differentiator. As a Help Desk Technician III you will help ensure today is safe and tomorrow is smarter. GDIT is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT:
Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, ITSM, and walk-in requests
Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures
Documenting detailed, specific work notes regarding the interaction with the customer
Providing case status updates to management and end-users according to service level guidelines
Maintaining a high level of courteous customer service at all times
Communicating with customers at all levels of technical and non-technical skills set
REQUIRED QUALIFICATIONS:
High School diploma or equivalent; AND
5 or more years of related experience (education may be substituted for experience)
Active SECRET government clearance
Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
Ability to obtain a CompTIA A+, CND, or Security+ certification within 90 days of employment
Ability & willingness to work and adhere to any full-time shift
US Citizenship
PREFERRED QUALIFICATIONS:
Currently obtained ITIL 4 Foundation certification
Currently obtained CompTIA A+, CND, or Security+ certification
WORK ENVIRONMENT:
100% onsite
Hours of operations: 24 hours a day, 7 days a week
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#SCITLS
5 + years of related experience
* may vary based on technical training, certification(s), or degree
None
U.S. Citizenship Required
The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our WorkWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Get the full story on Breakroom
Sourced by ZipRecruiter
GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
