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Help Tech Chat Support Jobs in Maryland (NOW HIRING)

22nd Century Technologies

Help Desk Support

Aberdeen, MD · On-site

$48K - $50K/yr

Help Desk Support22nd Century Technologies, Incorporated (TSCTI) is a government focused Services ... We also have over 50 people supporting mission services in OCONUS in 8 different countries. With ...

22nd Century Technologies

Help Desk Support

Aberdeen, MD · On-site

$48K - $50K/yr

Help Desk Support22nd Century Technologies, Incorporated (TSCTI) is a government focused Services ... We also have over 50 people supporting mission services in OCONUS in 8 different countries. With ...

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Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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Help Tech Chat Support jobs near you

Customer/Software Support Specialist

EMP Trust Solutions, LLC

Gaithersburg, MD

$19.50 - $26.25/hr

Full-time, Part-time

Posted 20 hours ago

Posted today

Job description

We are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team! You will be directly responsible providing functional customer support through various mediums such as phone, email, and online chat. This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization with both part time and full time positions available. Please choose the full time or part time options in the application.  EMPTrust HR is a leading provider of Human Capital Software on  SaaS platform and provides solutions for talent management, onboarding and related solutions and provides a flexible work environment with opportunities to grow your career.  We support Fortune 500 companies, Small and Large Enterprises, State and local agencies and provide a dynamic, fun work environment. Here’s what you’ll be doing:Provide timely, professional, and accurate responses to customers who submit inquiries via phone, email, or chat Support customers and end clients on answering questions, track issues or problem reports into our IT help-desk tool and coordinate with technical and sales support teams Enter all correspondence and necessary information for problem resolution into our help-desk tools. Manage and set customer expectations on timely resolutions of open requests. Serve as a customer advocate and interact with internal teams to solve customer issues Support setup of new client accounts and users accounts Collaborate and follow-up with the product team on cases that require escalation Inform customers of critical issues and system updatesHere’s what you’ll need: An Associates or Bachelor’s degree preferred. Exceptional candidates with strong educational credentials, web / computer knowledge and good communications skills will be considered in lieu of experience. A background in Human Resources or study in HR will be considered an advantage. Around 1 year of experience serving in an external client-facing role supporting clients via phone or email.1-2 years of experience using, supporting, or troubleshooting web-based applications is preferred.  1-2 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution Experience with being managed to traditional customer support KPI’s such as response time, resolution time, and customer satisfaction. Excellent written and verbal communication skills Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment Strong technical, analytical and troubleshooting skills Must have a technical inclination and a basic understanding of computers, internet browsers such as Chrome, Firefox or MS Edge and using software on a daily basis. Interest in cloud technology, SaaS and Human Resources A passion for delivering exceptional service Ability to thrive in a team environment Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up Proficiency in MS Excel, Word, Email Outlook is required Training: Training will be provided on company’s SaaS software and related help desk tools and components for selected candidates. Candidates  who are selected will be required to complete a background check and drug screening and must be qualified work in the United States without a visa sponsorship. EMPTrust HR uses E-Verify for workforce eligibility checks with the Department of Homeland security system. Job Type: Full-time  Education: Bachelor's (Preferred) Work Location: Gaithersburg, MD We provide flexible working arrangements and work hours for employees who have to deal with unexpected family emergencies.

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