The IT Help Desk Support - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The ...
The IT Help Desk Support - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The ...
Description The IT Help Desk Support - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG ...
Description The IT Help Desk Support - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG ...
Helpdesk Support Specialist
Baltimore, MD · On-site
... or chat. This person will help troubleshoot technical issues, provide guidance on problem ... As technology evolves, organizations are forced to become more nimble to maintain a competitive ...
Quick apply
Helpdesk Support Specialist
Baltimore, MD · On-site
... or chat. This person will help troubleshoot technical issues, provide guidance on problem ... As technology evolves, organizations are forced to become more nimble to maintain a competitive ...
Helpdesk Support Specialist
Baltimore, MD · On-site
$30 - $33/hr
We are a well established, and growing technology firm that provides cutting-edge services to ... or chat. This person will help troubleshoot technical issues, provide guidance on problem ...
Helpdesk Support Specialist
Baltimore, MD · On-site
$30 - $33/hr
We are a well established, and growing technology firm that provides cutting-edge services to ... or chat. This person will help troubleshoot technical issues, provide guidance on problem ...
Helpdesk Support Specialist
Baltimore, MD · Hybrid
$30 - $33/hr
We are a well established, and growing technology firm that provides cutting-edge services to ... or chat. This person will help troubleshoot technical issues, provide guidance on problem ...
Quick apply
Helpdesk Support Specialist
Baltimore, MD · Hybrid
$30 - $33/hr
We are a well established, and growing technology firm that provides cutting-edge services to ... or chat. This person will help troubleshoot technical issues, provide guidance on problem ...
Information Technology Support Specialist
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
As a Help Desk Technician IV with GDIT, youll be part of an elite IT team ensuring our customers ... chat, and ticketing systems. Track, triage, and resolve technical issues with accuracy and ...
Information Technology Support Specialist
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
As a Help Desk Technician IV with GDIT, youll be part of an elite IT team ensuring our customers ... chat, and ticketing systems. Track, triage, and resolve technical issues with accuracy and ...
IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and ... They receive requests for support via phone, email, chat and web/intranet. Help Desk analysts use ...
Quick apply
IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and ... They receive requests for support via phone, email, chat and web/intranet. Help Desk analysts use ...
IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and ... They receive requests for support via phone, email, chat and web/intranet. Help Desk analysts use ...
IT Help Desk - Tier 1 (Federal)
Silver Spring, MD · On-site
$35K/yr
Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and ... They receive requests for support via phone, email, chat and web/intranet. Help Desk analysts use ...
Help Desk Support
Aberdeen, MD · On-site
$48K - $50K/yr
Company Description 22nd Century Technologies, Incorporated (TSCTI) is a government focused ... Helpdesk Support Location: Aberdeen, MD Client: ATEC Duration: Full Time Must :Interim Secret ...
Help Desk Support
Aberdeen, MD · On-site
$48K - $50K/yr
Company Description 22nd Century Technologies, Incorporated (TSCTI) is a government focused ... Helpdesk Support Location: Aberdeen, MD Client: ATEC Duration: Full Time Must :Interim Secret ...
IT Help Desk Support - Level II
$65K - $80K/yr
Summary Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both ...
Quick apply
IT Help Desk Support - Level II
$65K - $80K/yr
Summary Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both ...
Summary Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both ...
Quick apply
Summary Our client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician . A qualified candidate would have both ...
Information Technology Support Specialist - TS/SCI w/Poly
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Information Technology Support Specialist - TS/SCI w/Poly
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Information Technology Support Specialist - TS/SCI w/Poly
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Information Technology Support Specialist - TS/SCI w/Poly
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Systems Administrator
Owings Mills, MD · On-site
... technology solutions. Were looking for talent that thrives in a culture of clarity, trust, and ... Initial contact for inbound phone and chat support request. * Provide support and maintenance of ...
Systems Administrator
Owings Mills, MD · On-site
... technology solutions. Were looking for talent that thrives in a culture of clarity, trust, and ... Initial contact for inbound phone and chat support request. * Provide support and maintenance of ...
Information Technology Support Specialist
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
Help Desk Support, Remote Support, Troubleshooting Hardware, Troubleshooting Software ... chat, and ticketing systems. Track, triage, and resolve technical issues with accuracy and ...
Information Technology Support Specialist
Annapolis Junction, MD · On-site
$30.44 - $41.18/hr
Help Desk Support, Remote Support, Troubleshooting Hardware, Troubleshooting Software ... chat, and ticketing systems. Track, triage, and resolve technical issues with accuracy and ...
Senior IT Customer Support
Aberdeen, MD · On-site
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
Senior IT Customer Support
Aberdeen, MD · On-site
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
New
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
New
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
New
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
New
IT Support Technician - Helpdesk
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
IT Support Technician - Helpdesk
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
Senior IT Customer Support
Aberdeen, MD · On-site
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
Senior IT Customer Support
Aberdeen, MD · On-site
Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational ... Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text ...
Help Tech Chat Support information
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Maryland? For Help Tech Chat Support jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Maryland look for? The top searched job categories for Help Tech Chat Support jobs in Maryland are:
What cities in Maryland are hiring for Help Tech Chat Support jobs? Cities in Maryland with the most Help Tech Chat Support job openings:
Job description
The IT Help Desk Support - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.
Requirements
Required Qualifications
• Minimum three (3) years of experience in IT support or help desk operations.
• Experience troubleshooting Windows operating systems and standard enterprise software applications.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
• Experience supporting enterprise-level IT environments.
• DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
• Ability to obtain and maintain required security clearance.
• Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements
Desired Qualifications
• Experience supporting Department of Defense (DoD) or Army installations.
• Familiarity with IT service management (ITIL) principles.
• Experience with remote support tools and ticketing systems.
• Exposure to virtualization or cloud-based environments.
Performance Expectations
The IT Help Desk Support Specialist is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.
Primary Responsibilities
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
• Perform account management tasks including password resets, group membership updates, and access troubleshooting.
• Escalate unresolved or complex issues to support or appropriate technical teams.
• Assist with system imaging, deployments, upgrades, and technical refresh initiatives.
Cybersecurity & Compliance
• Ensure compliance with DoD cybersecurity policies and Army security requirements.
• Apply security patches and updates in accordance with established procedures.
• Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
• Identify and report potential security incidents in accordance with incident response protocols.
• Maintain compliance with DoD 8140/8570 workforce certification requirements.
Customer Support & Service Management
• Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
• Provide professional and timely customer support to installation personnel.
• Participate in Service Level Agreement (SLA) monitoring and performance reporting.
• Support after-hours or emergency response activities as required by contract.
Requirements
Required Qualifications
• Minimum three (3) years of experience in IT support or help desk operations.
• Experience troubleshooting Windows operating systems and standard enterprise software applications.
• Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
• Experience supporting enterprise-level IT environments.
• DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
• Ability to obtain and maintain required security clearance.
• Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements
Desired Qualifications
• Experience supporting Department of Defense (DoD) or Army installations.
• Familiarity with IT service management (ITIL) principles.
• Experience with remote support tools and ticketing systems.
• Exposure to virtualization or cloud-based environments.
Performance Expectations
The IT Help Desk Support Specialist is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.
Primary Responsibilities
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
• Perform account management tasks including password resets, group membership updates, and access troubleshooting.
• Escalate unresolved or complex issues to support or appropriate technical teams.
• Assist with system imaging, deployments, upgrades, and technical refresh initiatives.
Cybersecurity & Compliance
• Ensure compliance with DoD cybersecurity policies and Army security requirements.
• Apply security patches and updates in accordance with established procedures.
• Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
• Identify and report potential security incidents in accordance with incident response protocols.
• Maintain compliance with DoD 8140/8570 workforce certification requirements.
Customer Support & Service Management
• Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
• Provide professional and timely customer support to installation personnel.
• Participate in Service Level Agreement (SLA) monitoring and performance reporting.
• Support after-hours or emergency response activities as required by contract.
About A&T Systems
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Silver Spring, MD, US
Year founded
1984