Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
$20.40 - $31.04/hr
The specialist supports core IT operations by onboarding and off-boarding employees, imaging and ... Beyond day-to-day support, the Help Desk Support Specialist contributes to operational excellence ...
Posted today
Quick apply
$20.40 - $31.04/hr
The specialist supports core IT operations by onboarding and off-boarding employees, imaging and ... Beyond day-to-day support, the Help Desk Support Specialist contributes to operational excellence ...
Posted today
$20.40 - $31.04/hr
The specialist supports core IT operations by onboarding and off-boarding employees, imaging and ... Beyond day-to-day support, the Help Desk Support Specialist contributes to operational excellence ...
Posted today
$20.40 - $31.04/hr
The specialist supports core IT operations by onboarding and off-boarding employees, imaging and ... Beyond day-to-day support, the Help Desk Support Specialist contributes to operational excellence ...
Posted today
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: Annapolis Junction, MD US ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site US Citizenship ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site US Citizenship ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Annapolis Junction, MD · On-site
$34 - $46/hr
... chat, or ticketing systems. Log and track support requests using help desk ticketing system ... Maintains current knowledge of relevant technology as assigned Location: On-Site in Annapolis ...
Baltimore, MD · On-site
$20.40 - $31.04/hr
The specialist supports core IT operations by onboarding and off-boarding employees, imaging and ... Beyond day-to-day support, the Help Desk Support Specialist contributes to operational excellence ...
Posted today
Baltimore, MD · On-site
$20.40 - $31.04/hr
The specialist supports core IT operations by onboarding and off-boarding employees, imaging and ... Beyond day-to-day support, the Help Desk Support Specialist contributes to operational excellence ...
Posted today
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... technology in a customer support function or role, including at least three items below: • ...
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... technology in a customer support function or role, including at least three items below: • ...
Hyattsville, MD · On-site
Act as the initial point of contact for users seeking technical assistance via phone, chat, email ... Help maintain asset tracking, patch compliance, and zero-trust policies. * Systems Support ...
Quick apply
Hyattsville, MD · On-site
Act as the initial point of contact for users seeking technical assistance via phone, chat, email ... Help maintain asset tracking, patch compliance, and zero-trust policies. * Systems Support ...
Hyattsville, MD · On-site
Act as the initial point of contact for users seeking technical assistance via phone, chat, email ... Help maintain asset tracking, patch compliance, and zero-trust policies. * Systems Support ...
Hyattsville, MD · On-site
Act as the initial point of contact for users seeking technical assistance via phone, chat, email ... Help maintain asset tracking, patch compliance, and zero-trust policies. * Systems Support ...
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... technology in a customer support function or role, including at least three items below: • ...
Gaithersburg, MD · On-site
$21.50 - $29.25/hr
They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... technology in a customer support function or role, including at least three items below: • ...
Hyattsville, MD · On-site
Act as the initial point of contact for users seeking technical assistance via phone, chat, email ... Help maintain asset tracking, patch compliance, and zero-trust policies. * Systems Support ...
Hyattsville, MD · On-site
Act as the initial point of contact for users seeking technical assistance via phone, chat, email ... Help maintain asset tracking, patch compliance, and zero-trust policies. * Systems Support ...
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
Quick apply
Annapolis, MD · On-site
$21.25 - $29.25/hr
H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
For Help Tech Chat Support jobs in Maryland, the most frequently searched job titles are:
The top searched job categories for Help Tech Chat Support jobs in Maryland are:
Cities in Maryland with the most Help Tech Chat Support job openings:
Annapolis Junction, MD • On-site
$34 - $46/hr
Full-time
Retirement, PTO
Re-posted 2 days ago
7.8
Based on 63 frontline employees who took The Breakroom Quiz
87th of 224 rated it services
Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionHELP DESK TECHNICIAN IV
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
Core Responsibilities
Respond to user inquiries via phone, email, chat, or ticketing systems.
Log and track support requests using help desk ticketing system.
Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
Provide step-by-step guidance to users for troubleshooting common problems.
Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
Technical Support Tasks
Install, configure, and update software on user devices.
Assist with password resets, account lockouts, and access issues.
Support basic printer, scanner, and peripheral troubleshooting.
Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
Documentation & Reporting
Document and report solutions and procedures for recurring issues for leadership review.
Maintain and report accurate records/tickets of support interactions and resolutions.
Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
Customer Service & Communication
Maintain a professional and empathetic tone when dealing with users and co-workers.
Communicate technical information clearly to non-technical users.
Document and reply provide updates on ticket status and possible resolutions.
Actively participate in team environment assisting co-workers when needed.
Compliance & Security
Ensure adherence to all IT and departmental policies and procedures.
Report potential security incidents or breaches to appropriate teams or team leaders
WHAT YOULL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
Education: Associates of Arts/Associates of Science
Experience: 5+ years of related experience
Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools
Security Clearance Level: TS/SCI w/Poly
Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
Location: Annapolis Junction, MD
US Citizenship Required
Required: CompTIA Security+ certification is required within 3 months of start date
Shift: Monday - Friday 7am - 3pm
This position is mission essential, may include work on holidays when required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#GlobalServices
5 + years of related experience
* may vary based on technical training, certification(s), or degree
CompTIA Security+ CE | CompTIA - CompTIA
Less than 10%
U.S. Citizenship Required
The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our WorkWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Get the full story on Breakroom
Sourced by ZipRecruiter
GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
