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Desktop Support Manager Jobs in Maryland (NOW HIRING)

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... This position will work under immediate supervision of the local branch management, regional IT ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hunt Valley, MD · On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Support mobile device management (MDM) for iOS and Android devices within the enterprise ...

New

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

The team manages escalated tickets from the outsourced Service Desk, delivers remote support to ... Desktop Support * Hardware & Software Troubleshooting * Customer Service * Windows Operating ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

The team manages escalated tickets from the outsourced Service Desk, delivers remote support to ... Desktop Support * Hardware & Software Troubleshooting * Customer Service * Windows Operating ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. Maxim is in the process of deploying ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Our customer is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. They is in the process of ...

TEKsystems

Desktop Support Technician

Columbia, MD

$25 - $30/hr

Description Maxim is looking for 2 Desktop Support Technicians to join their team. It's slated as a 6-12 month contract with the possibility to go full-time. Maxim is in the process of deploying ...

TEKsystems

Desktop Support Technician

Rockville, MD

$25 - $30/hr

... manage inventory. Environment • Predominantly Microsoft environment with Lenovo laptops • ... desktops; primarily supporting laptops and tablets • Provide white-glove service and hands-on ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Maryland

Desktop Support Manager information

See Maryland salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for desktop support manager in Maryland is $35.11, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $46.68 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Maryland?

The most popular types of Desktop Support jobs in Maryland are:

What are popular job titles related to Desktop Support Manager jobs in Maryland?

For Desktop Support Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Maryland look for?

The top searched job categories for Desktop Support Manager jobs in Maryland are:

What cities in Maryland are hiring for Desktop Support Manager jobs?

Cities in Maryland with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $73,022 per year, or $35.1 per hour.

Desktop Support Lead

Bowie State University

Bowie, MD • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Posting Details
Job Posting Information
Job Posting Number
S485
Position Title
Desktop Support Lead
Class Title
Staff
Regular or Contingent II
Regular (PIN)
Desired Start Date
FLSA
Exempt
Salary Range
$65,000 - $75,000
Open Date
01/31/2024
Close Date
Open Until Filled
Yes
Duties and Responsibilities
The Desktop Support Lead is responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and and providing technical development and guidance for the Desktop Support Team. The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day-to-day operations of the Desktop Support Team, focusing on incident management, request fulfillment, provisioning, maintenance, and break/fix management. Ensuring an effective and efficient IT support level is provided within the desktop support environment for resolving IT-related issues or problems. This position will confirm all SOPs for the Desktop Support Team are followed, and our customers are receiving resolutions to their issues in a timely fashion.
  • Provide Tier II client support for hardware, software, and network services.
  • Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops, tablets, mobile devices, printers, and VPN issues.
  • Assist in the architecture, implementation, and maintenance of the organization's desktop environments, including installation, upgrades, high-level troubleshooting, and Windows and Mac OS software deployment.
  • Provide Tier II support for system images, virtual environments, and Mac OS Management.
  • Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
  • Perform secure baseline image creation and tailoring of Windows operating system images to form a core baseline.
  • Support application packaging, deployments, documentation, and release control in an enterprise environment.
  • Oversee hardware and software deployment projects assigned to the Desktop Support team.
  • Responsible for classroom and lab maintenance ensuring all computers are updated before the start of the semester.
  • Provide technical guidance and collaborate with Tier 3 to streamline services and support.
  • Serve as the escalation person for complex issues for the desktop support team
  • Document detailed notes in the ticketing system and provide accurate and timely customer updates.
  • Serve as a senior technician of the desktop support team setting the bar high in performance, customer satisfaction, and improving processes.
  • Assist in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.
  • Partner with leadership to create a friendly, productive environment that promotes success.
  • Monitor desktop queues ensuring SLAs are met, and best ticket practices demonstrate quality practices. Mentor staff who do not meet requirements.
  • Respond to customer escalations in person and/or via email in a timely manner.
  • Determine root causes and create corrective action plans.
  • Create standard operating procedures (SOPs) and update existing SOPs for specialized technical support.
  • Ability to multi-task projects and daily operations while providing regular status updates to management.
  • Serve as backup to the Desktop Support Manager.
  • Other duties as assigned.

Minimum Qualifications
Education
Bachelor's degree required in Computer Technology, Computer Science, or IT related field.
HDI, MCSE, MCP, A+, ITIL v4 certificate, Security+ or Network+ certification preferred.
Experience
A minimum of three (3) years of Tier II support experience in a networked environment is required.
Knowledge Skills and Abilities
  • Must have a solid understanding of the hardware, software, and network infrastructure that they will be supporting. This includes knowledge of operating systems, hardware components, applications, and network protocols.
  • Must have excellent technical knowledge of computer systems, software applications, and hardware peripherals. This includes troubleshooting, diagnosing, and resolving technical issues.
  • Must be able to adapt to changing technologies and be willing to continuously learn and improve their skills to keep pace with the latest technology trends.
  • Must possess excellent documentation skills, must be able to accurately record and track technical issues, resolutions, and any other pertinent information.
  • Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
  • Experienced troubleshooter (hardware, software, and complex systems).
  • Strong knowledge of Windows Operating System, MacOS, iOS
  • Strong knowledge of Office 365, Teams, Zoom, VPN, etc.
  • Strong knowledge of VMware.
  • Work independently and within the framework of a team with minimum assistance.
  • Must understand the art of always providing customer service.
  • Ability to analyze complex issues.

Conditions of Employment
Other
Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.
Please be advised, COVID-19 vaccinations are encouraged but not required for faculty and staff to be employed at Bowie State University. This protocol is subject to change.
Some Remote hours allowed.
Posting Detail Information
Special Instructions to Applicant
Quick Link for Internal Postings
https://bowiestate.peopleadmin.com/postings/2830

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