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Desktop Support Manager Jobs in Maryland (NOW HIRING)

AA2IT

Desktop Support Tech

Belcamp, MD · On-site

$20.25 - $25.75/hr

Desktop Support Technician Responsibility Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple)

CTIS Inc

Desktop Support Technician - Tier 2

Rockville, MD · On-site

$20.75 - $26.25/hr

Mid Level Desktop Support Technician We are looking for a Mid Level Desktop Support Technician who ... management including support for mobile devices such as various iOS devices, Windows Tablets, and ...

LCG

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

Saxon Global

Desktop Support

Baltimore, MD · On-site

$20 - $25.50/hr

Under the direction of the Customer Service (Tier 2) Manager and Customer Service Support Manager, you will be responsible, to include, but not limited to: • Install, configure, troubleshoot ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.75 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG

Desktop Support Technician, Junior

Maryland Line, MD · On-site

$18.75 - $23.75/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

LCG, Inc.

Desktop Support Technician, Junior

Bethesda, MD · On-site

$21.50 - $27.50/hr

Desktop Support Technician, Junior Job Overview: We are seeking a Junior Desktop Support Technician ... Endpoint Management, Imaging, and Patch Support (Exposure/Support Role) * Support imaging services ...

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Desktop Support Manager information

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$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Maryland is $35.11, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $46.68 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Maryland? The most popular types of Desktop Support jobs in Maryland are:
What are popular job titles related to Desktop Support Manager jobs in Maryland? For Desktop Support Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Maryland look for? The top searched job categories for Desktop Support Manager jobs in Maryland are:
What cities in Maryland are hiring for Desktop Support Manager jobs? Cities in Maryland with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Maryland as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,022 per year, or $35.1 per hour.
Desktop Support Tech

Desktop Support Tech

AA2IT

Belcamp, MD • On-site

$20.25 - $25.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Technician

Responsibility Machine configuration/Software break-fix (Windows Os-Apple IOS) Deskside support services (deskside and remote) Hardware break/fix (Client-Dell-Apple). Onsite hardware repair Client incident updates (in person/on the phone/ Service Now) Process parts ordering and returns

• What are the TOP 2 required skills that candidates must have? Deskside software/hardware and customer support experience

• What will the work schedule be for this position? (M-F? 8-5? Overtime? On-call?): M-F 8am–5pm

• How many overall years of experience should this person have? 2+ years of deskside support experience

• Do they need any specific certifications or education? A+, Client, Dell

• If contract to hire what is the conversion rate? $24.35

• How many miles per day will the contractor be driving? N/A

• What is the exact work location or city, state, or zip? 4692 Millenium Drive Belcamp, MD 21017

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