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Remote Desktop Support Jobs in Maryland (NOW HIRING)

Yochana

Desktop Support technician

Baltimore, MD · Remote

$20 - $25.50/hr

Responsibilities :- • Image and configure laptops and desktops for distribution to onsite, remote ... Assign work orders / incidents to appropriate support teams and follow up until closure. . Respond ...

Cgm

Arbeite flexibel an zwei Tagen pro Woche remote und an 3 Tagen vor Ort. Vielfalt ist Teil von CGM! Wir freuen uns unabhangig von Behinderung, Geschlecht, Nationalitat, ethnischer und sozialer ...

The ACI Group

AWS Workspaces Cloud Engineer

Baltimore, MD · Remote

$55.50 - $74/hr

About the job AWS Workspaces Cloud Engineer AWS Workspaces Cloud Engineer, Remote * 4 Month ... supporting large-scale deployments, migrations to cloud-based desktops, and modernization of end ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

DataLab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

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Remote Desktop Support information

See Maryland salary details

$9

$26

$44

How much do remote desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support in Maryland is $26.20, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Maryland? The most popular types of Desktop Support jobs in Maryland are:
What are popular job titles related to Remote Desktop Support jobs in Maryland? For Remote Desktop Support jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Maryland look for? The top searched job categories for Remote Desktop Support jobs in Maryland are:
What cities in Maryland are hiring for Remote Desktop Support jobs? Cities in Maryland with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you

Desktop Support technician

Yochana

Baltimore, MD • Remote

$20 - $25.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Responsibilities :-
• Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
• Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User account provisioning.
• Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of End User Computing operations
Technical Requirements
• Disciplined, systematic problem solving skills required.
• Hands-on work experience with the following Windows Operating systems
• Clients: Windows10, Windows7, Windows Vista, Windows XP, Windows 2000
• Servers: Windows 2000, Windows 2003, Windows 2008,
• Knowledge of Active Directory, Exchange 2003/2007
• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center or service NOW.
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (2003, 2007, 2010, 2013 and 2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, MS Visio and Lync 2010/2013.
• Internet browsers (e.g. Explorer, Chrome, Firefox) Ability to troubleshoot and solve JAVA and Flash player issues.
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• iPhone and Android mobile device support
• Others:
  • Adobe Acrobat and other common desktop applications like WinZip, etc.

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