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Help Tech Chat Support Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite * Provide first-level technical support via phone, email, chat, or ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

... chat, email, and in-person support channels at The LINK. This position is onsite in Durham with ... Associate degree in a computer-related field or 2-3 years of relevant IT support experience, or ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

... chat, email, and in-person support channels at The LINK. This position is onsite in Durham with ... Associate degree in a computer-related field or 2-3 years of relevant IT support experience, or ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...

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Showing results 41-60

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Raleigh, NC

Help Tech Chat Support information

See Raleigh, NC salary details

$26.2K

$42.3K

$64.2K

How much do help tech chat support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for help tech chat support in Raleigh, NC is $42,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $45,700.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Raleigh, NC?

For Help Tech Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Raleigh, NC look for?

The top searched job categories for Help Tech Chat Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Tech Chat Support jobs?

Cities near Raleigh, NC with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,266 per year, or $20.3 per hour.

Service desk Analyst

Noblesoft Technologies

Morrisville, NC • On-site

$19.25 - $26.25/hr

Contractor

Re-posted 2 days ago

Job description

Role: Service desk Analyst

Location: Morrisville, NC - Onsite

Job Description:

  • Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
  • Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
  • Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
  • Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration.
  • Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
  • Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks.
  • Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues.
  • Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity.
  • Maintain clear and professional communication with end users and update tickets with accurate notes.
  • Follow SOPs, adhere to security policies, and contribute to knowledge base improvements.
  • Knowledge in identifying desktop, laptop, and printer issues.

Eligibility, Knowledge, Skills & Experience

  • 1–5 years in a Service Desk or in an IT Support role.
  • Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
  • Phone support experience is mandatory.
  • Experience in Technical helpdesk or technical call center support is required.
  • Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
  • Familiarity with ticketing tools like ServiceNow or Jira Service Management.
  • 3-4 yrs of university education post High school (B.Sc. or Diploma).
  • Excellent communication, customer service capability, and problem-solving skills.
  • Ability to follow processes and work in a structured SLA-driven environment.
  • A proactive mindset with the ability to make a meaningful impact.
  • Customer focused with the eagerness to learn and grow continuously.
  • A competitive spirit with a drive to excel and willing to work in 24/7 operational environment.