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Capital One Call Center Jobs in Raleigh, NC (NOW HIRING)

Minimum 1 year of recent call center experience * Excellent verbal and written communication skills * Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

Minimum 1 year of recent call center experience * Excellent verbal and written communication skills * Professional phone etiquette with strong customer service skills * Ability to show empathy when ...

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... With over 400 employees across 18 states, we're one of the largest and most trusted names in the ...

Remote Call Center Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... With over 400 employees across 18 states, we're one of the largest and most trusted names in the ...

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... With over 400 employees across 18 states, we're one of the largest and most trusted names in the ...

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Capital One Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do capital one call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for capital one call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Capital One call center position?

To thrive as a Capital One Call Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer literacy are typically required. Patience, active listening, and empathy are critical soft skills that set top performers apart. These competencies ensure effective customer support, resolve issues efficiently, and contribute to a positive brand reputation.

What is a Capital One call center?

A Capital One Call Center job involves assisting customers with banking inquiries, credit card services, loans, and other financial products. Representatives handle phone calls, answer questions, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One’s products and services. Employees may also assist with fraud prevention, billing disputes, and account management.

What opportunities for career advancement exist within a Capital One call center role?

Many Capital One Call Center roles provide structured career paths, allowing employees to advance from entry-level customer service positions to supervisory and management roles over time. Team members who consistently demonstrate strong performance, leadership qualities, and a commitment to customer satisfaction may be considered for promotions or lateral moves to specialized departments such as fraud prevention, training, or quality assurance. Capital One also invests in employee development through training programs and mentorship opportunities. This supportive environment is designed to help you grow professionally and achieve your long-term career goals.

What are the most commonly searched types of Capital One Call Center jobs in Raleigh, NC? The most popular types of Capital One Call Center jobs in Raleigh, NC are:
What are popular job titles related to Capital One Call Center jobs in Raleigh, NC? For Capital One Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Capital One Call Center jobs? Cities near Raleigh, NC with the most Capital One Call Center job openings:
Infographic showing various Capital One Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 10% Part Time, 3% Temporary, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 16 days ago


Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)