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Capital One Call Center Jobs in Raleigh, NC (NOW HIRING)

IONNA LLC

Director of Station Operations

Raleigh, NC · On-site

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

Socket.dev

Director of Station Operations

Raleigh, NC · On-site

$120 - $150/hr

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

New

IONNA LLC

Director of Station Operations

Raleigh, NC · On-site

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

Socket.dev

Director of Station Operations

Durham, NC · On-site

$120 - $150/hr

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

New

IONNA LLC

Director of Station Operations

Raleigh, NC · On-site

Lead Tier 1/Call center, Tier 2(Tech Support) and Field Service teams to meet or exceed the quality KPIs and customer experience targets at scale. * Build out and scale org to meet the needs of our ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ...

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All JobsCapital One Call Center JobsCapital One Call Center Jobs in Raleigh, NC

Capital One Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do capital one call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for capital one call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Capital One call center position?

To thrive as a Capital One Call Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer literacy are typically required. Patience, active listening, and empathy are critical soft skills that set top performers apart. These competencies ensure effective customer support, resolve issues efficiently, and contribute to a positive brand reputation.

What is a Capital One call center?

A Capital One Call Center job involves assisting customers with banking inquiries, credit card services, loans, and other financial products. Representatives handle phone calls, answer questions, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One’s products and services. Employees may also assist with fraud prevention, billing disputes, and account management.

What opportunities for career advancement exist within a Capital One call center role?

Many Capital One Call Center roles provide structured career paths, allowing employees to advance from entry-level customer service positions to supervisory and management roles over time. Team members who consistently demonstrate strong performance, leadership qualities, and a commitment to customer satisfaction may be considered for promotions or lateral moves to specialized departments such as fraud prevention, training, or quality assurance. Capital One also invests in employee development through training programs and mentorship opportunities. This supportive environment is designed to help you grow professionally and achieve your long-term career goals.

What are the most commonly searched types of Capital One Call Center jobs in Raleigh, NC? The most popular types of Capital One Call Center jobs in Raleigh, NC are:
What are popular job titles related to Capital One Call Center jobs in Raleigh, NC? For Capital One Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Capital One Call Center jobs in Raleigh, NC look for? The top searched job categories for Capital One Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Capital One Call Center jobs? Cities near Raleigh, NC with the most Capital One Call Center job openings:
Capital One Call Center jobs near you
Infographic showing various Capital One Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 10% Part Time, 3% Temporary, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Revenue Cycle Financial Representative-Estimates Call Center

UNC HEALTH

Chapel Hill, NC • On-site, Remote

$19.12 - $27.17/hr

Full-time

Posted 3 days ago

New

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.
Summary:
Supports Centralized Estimate agent lines with incoming calls from patients. Responsible for performing a variety of pre-service tasks and customer service-related functions for patients and/or their representatives includes verifying patient information is current and accurate, creating/reviewing pre-service estimates, and collection of pre-payments. May include other duties as assigned based on business need.
Responsibilities:
1. Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy
2. Actively participates in departmental quality by making a personal effort to reduce individual errors, and making corrections
3. Review/Create Hospital and Physician estimates from the Epic Patient Estimator
4. Provide patient with pre-service benefit education, explain the estimate cost, and attempt to secure payment and/or set expectation of payment at time of service
Other Information
Other information:
Education Requirements:
• High school diploma or GED.
Licensure/Certification Requirements:
• No licensure or certification required.
Professional Experience Requirements:
• Two (2) years of experience in Hospital or Physician Insurance related activities or Call Center Customer Service experience. (Authorization, Billing, Follow-Up, Call-Center, or Collections).
Knowledge/Skills/and Abilities Requirements:
• Excellent interpersonal, verbal and written communication skills.
• Excellent listening skills, and organizational skills.
• Advanced knowledge of UB-04, HCFA-1500's and Explanation of Benefits (EOB) interpretation.
• Intermediate knowledge of CPT and ICD-9 codes.
• Advanced knowledge of insurance billing, collections and insurance terminology.
• Ability to work in fast pace environment and prioritize and manage multiple tasks.
• Healthcare terminology.
• Customer Service skills.
• Computer knowledge: MS Word, Excel, and Outlook.
• Knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: PFE Coverage Coordination
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $19.12 - $27.17 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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