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Capital One Call Center Jobs in Raleigh, NC (NOW HIRING)

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... With over 400 employees across 18 states, we're one of the largest and most trusted names in the ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... With over 400 employees across 18 states, we're one of the largest and most trusted names in the ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

$84K - $85K/yr

Professional phone communication skills * 1-2 years of office or call center experience preferred (not required) * Outbound calling experience a plus * Strong organization, accuracy, and computer ...

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All JobsCapital One Call Center JobsCapital One Call Center Jobs in Raleigh, NC

Capital One Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do capital one call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for capital one call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Capital One call center position?

To thrive as a Capital One Call Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer literacy are typically required. Patience, active listening, and empathy are critical soft skills that set top performers apart. These competencies ensure effective customer support, resolve issues efficiently, and contribute to a positive brand reputation.

What is a Capital One call center?

A Capital One Call Center job involves assisting customers with banking inquiries, credit card services, loans, and other financial products. Representatives handle phone calls, answer questions, resolve issues, and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Capital One’s products and services. Employees may also assist with fraud prevention, billing disputes, and account management.

What opportunities for career advancement exist within a Capital One call center role?

Many Capital One Call Center roles provide structured career paths, allowing employees to advance from entry-level customer service positions to supervisory and management roles over time. Team members who consistently demonstrate strong performance, leadership qualities, and a commitment to customer satisfaction may be considered for promotions or lateral moves to specialized departments such as fraud prevention, training, or quality assurance. Capital One also invests in employee development through training programs and mentorship opportunities. This supportive environment is designed to help you grow professionally and achieve your long-term career goals.

What are the most commonly searched types of Capital One Call Center jobs in Raleigh, NC? The most popular types of Capital One Call Center jobs in Raleigh, NC are:
What are popular job titles related to Capital One Call Center jobs in Raleigh, NC? For Capital One Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Capital One Call Center jobs in Raleigh, NC look for? The top searched job categories for Capital One Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Capital One Call Center jobs? Cities near Raleigh, NC with the most Capital One Call Center job openings:
Capital One Call Center jobs near you
Infographic showing various Capital One Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 77% Full Time, 10% Part Time, 3% Temporary, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Pharmacy Technician Call Center Agent

CornerStone Staffing

Cary, NC • On-site

$22/hr

Full-time

Posted 3 days ago

New

Job description

Customer Service Representative – Call Center

LOCATION: Cary, NC | Onsite

COMPENSATION & SCHEDULE
• $22.00/hour
• Training Schedule: Monday–Friday, 9:00 AM–5:30 PM (8–12 weeks)
• Regular Schedule: 11:30 AM–8:00 PM with a required Saturday approximately every 3–4 months (9:00 AM–6:00 PM) and one weekday off during that week

ROLE IMPACT: As the primary point of contact for patients, you will deliver exceptional customer service while supporting timely medication fulfillment. Success in this role means providing accurate information, coordinating prescription deliveries, and ensuring patients receive the support they need while maintaining efficient workflow and high customer satisfaction.

Key Responsibilities
• Answer inbound and place outbound calls to schedule medication deliveries, process payments, and update customer account information.
• Respond to prescription status, billing, insurance, and general account inquiries or route calls to the appropriate team for timely resolution.
• Document accurate progress notes to support seamless communication across operational teams.
• Assist patients with refill scheduling, escalate clinical questions to pharmacists or nurses, and report adverse events or product complaints according to established procedures.
• Perform additional customer support duties as assigned based on team or program needs.

Minimum Qualifications
• At least 1 year of recent heavy inbound call center experience required.

• Must be a registered Pharmacy Technician / Trainee.
• Strong customer service, communication, documentation, and data entry skills with the ability to manage high call volumes.
• Ability to work the required schedule, including occasional Saturdays, and meet performance metrics.

Core Tools & Systems
• Customer Relationship Management (CRM) systems
• Management Information Systems (MIS)
• Electronic customer and patient records
• Insurance verification systems
• Microsoft Office applications

PREFERRED SKILLS
• Experience supporting pharmacy, healthcare, specialty pharmacy, or medical customer service environments.
• Ability to multitask while maintaining accuracy in a fast-paced setting.
• Previous experience scheduling services, processing payments, or handling insurance-related inquiries.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy