ZipRecruiter

Log In

1

It Help Desk Internship Jobs in Raleigh, NC (NOW HIRING)

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

Providing Tier 1 and Tier 2 IT support and managing help desk tickets * Customer service and technical support * Basic M365, Exchange, AD, AzureAD, Entra administration * Remote management tools

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... General understanding of how a corporate IT environment fits together - network, servers, identity ...

Optomi

Audio & Visual Support Assistant

Durham, NC · On-site

$14.50 - $19.25/hr

Candidates with experience in AV support, IT help desk, desktop support, event technology, or similar hands-on technical environments are encouraged to apply. Must-Haves: * Previous experience with ...

The HT Group

Senior IT Administrator

Durham, NC · On-site

$90 - $110/hr

Respond to and manage incoming technical support requests via the IT help desk ticketing system & other support avenues * Own the North CarolinaIT office infrastructure- firewalls (e.g., UniFi ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC · On-site

Company Description We(US IT Solution) are focused on imparting effective business staffing ... Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Communicate technical information clearly to non-technical users. * Troubleshoot hardware, software ... Distribute organization-wide communications regarding technology issues and service interruptions.

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

... Desk, Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service orientation with excellent verbal and written communication skills. * Basic understanding of:

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system. Specific job objectives and performance goals for an individual are ...

gpec

IT PC Support Specialist I

Raleigh, NC · On-site

Track and report time, status and related issues on projects and other activities using established IT Help Desk ticketing system. Specific job objectives and performance goals for an individual are ...

previous pagenext page

Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Internship JobsIt Help Desk Internship Jobs in Raleigh, NC

It Help Desk Internship information

See Raleigh, NC salary details

$9

$16

$25

How much do it help desk internship jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk internship in Raleigh, NC is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What is an IT help desk internship?

An IT Help Desk Internship is a temporary, entry-level position where interns gain practical experience providing technical support to users within an organization. Interns assist with troubleshooting hardware and software issues, responding to service requests, and learning about IT systems and processes. This role is designed to help individuals develop foundational skills in information technology and customer service, often serving as a stepping stone to more advanced IT positions.

What are the key skills and qualifications needed to thrive as an IT help desk intern?

To thrive as an IT Help Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting, and strong communication skills, often supported by coursework in IT or related fields. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is highly valuable. Excellent problem-solving abilities, patience, and a customer-focused attitude help you stand out in this role. These skills ensure efficient technical support, positive user experiences, and build a foundation for growth in IT careers.

What are some common challenges IT help desk interns face during their internship, and how can they overcome them?

IT Help Desk interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating technical information to users with varying levels of expertise. To overcome these challenges, interns should actively seek guidance from experienced team members, utilize knowledge bases and documentation, and practice clear, patient communication. Embracing a proactive learning attitude and regularly reflecting on feedback can also help interns build confidence and improve their problem-solving skills throughout the internship.

What is the difference between It Help Desk Internship vs It Support Specialist?

AspectIt Help Desk InternshipIt Support Specialist
CredentialsTypically pursuing or recent graduate, some certifications helpfulRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, training-focused, often in corporate or tech companiesFull-time, technical support roles in various industries
ResponsibilitiesAssisting users, troubleshooting basic issues, learning IT systemsResolving technical issues, maintaining hardware/software, supporting users

The It Help Desk Internship is an entry-level, training-focused position ideal for those starting in IT, while the It Support Specialist is a full-time role requiring more experience and certifications. Both roles involve troubleshooting and user support but differ in scope and responsibility.

Can I get into IT Help Desk Internship with no experience?

IT Help Desk internships often accept candidates with little to no prior experience, focusing instead on basic technical skills, strong communication, and a willingness to learn. Relevant knowledge of operating systems, troubleshooting, and customer service can improve chances, and some internships may require or prefer foundational certifications like CompTIA A+.

What are the most commonly searched types of It Help Desk jobs in Raleigh, NC?

The most popular types of It Help Desk jobs in Raleigh, NC are:

What are popular job titles related to It Help Desk Internship jobs in Raleigh, NC?

For It Help Desk Internship jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Help Desk Internship jobs in Raleigh, NC look for?

The top searched job categories for It Help Desk Internship jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for It Help Desk Internship jobs?

Cities near Raleigh, NC with the most It Help Desk Internship job openings:

It Help Desk Internship jobs near you
Infographic showing various It Help Desk Internship job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $35,252 per year, or $16.9 per hour.

Coordinator, Help Desk

L C Industries

Durham, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:
  • EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
  • BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
  • SERVE: Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
  • SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.

ABOUT THIS ROLE
The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across Base Supply Stores, Manufacturing Sites, Distribution Centers, and Off-Site users, ensuring timely resolution of technical issues and service requests.
LOCATION AND SCHEDULE
Durham, NC
Monday-Friday 7:00 AM - 3:30PM
Occasional On-call weekend support, Occasional before and after-hour support
KEY RESPONSIBILITIES
  • Providing Tier 1 and Tier 2 IT support and managing help desk tickets
  • Customer service and technical support
  • Basic M365, Exchange, AD, AzureAD, Entra administration
  • Remote management tools
  • Support and remote access for off-site users, distribution centers, manufacturing & base supply stores
  • Hardware deployment & troubleshooting
  • End-user support for Win10/Win11
  • Maintaining system documentation and activity logs
  • Performing Windows operating system and Microsoft software updates

Physical
  • Lift 50 pounds: printers, servers, PCs

QUALIFICATIONS
  • Associate degree preferred.
  • Five years related work experience.
  • Good phone skills required. Must be able to communicate with a variety of individuals (technical and non-technical)
  • Working knowledge of Enterprise Systems, hardware maintenance, networks, and knowledge of Axapta is extremely helpful.

Why LCI?
  • Purpose-driven company driven by principles, not profit
  • Reach your highest Potential: upward mobility, rewarded through hard work
  • Competitive salary and compensation
  • Basic Life Insurance at no cost to the employee
  • 401(k) with match and Surplus-Sharing Plans
  • Health, Dental, and Vision Insurance
  • Ten paid holidays annually
  • Paid Time Off (PTO)
  • On-site Health and Wellness program
  • Employee Assistance Program (EAP)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply