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Remote It Help Desk Jobs in Raleigh, NC (NOW HIRING)

Senior IT Technical Project Manager

Raleigh, NC · On-site +1

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the digital backbone of Hitachi Energy's Transformer Business Solutions IT Organization. As an Senior IT ...

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107K - $147K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the digital backbone of Hitachi Energy's Transformer Business Solutions IT Organization. As an Senior IT ...

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Workspace with appropriate desk and chair. * Ability to work without frequent interruptions ... Company Description C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting ...

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Remote It Help Desk information

See Raleigh, NC salary details

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How much do remote it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote it help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Raleigh, NC?

The most popular types of It Help Desk jobs in Raleigh, NC are:

What are popular job titles related to Remote It Help Desk jobs in Raleigh, NC?

For Remote It Help Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Raleigh, NC look for?

The top searched job categories for Remote It Help Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote It Help Desk jobs?

Cities near Raleigh, NC with the most Remote It Help Desk job openings:

Infographic showing various Remote It Help Desk job openings in Raleigh, NC as of September 2026, with employment types broken down into 70% Full Time, 10% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Technology Sales Representative (Entry Level) - SMB IT Solutions

Raleigh, NC • Remote

$19.25/hr

Full-time

Re-posted 10 days ago


Job description

Overview

Technology Sales Representative (Entry Level) - SMB IT Solutions

Sell Solutions. Build Relationships. Grow a Career.

At Connection, you won't be limited to selling one product or one brand - you'll learn to sell solutions.

As a ValueAdded Reseller (VAR) and Fortune 1000 IT Solutions Provider, Connection gives you access to 460,000+ technology products and services from 1,600+ vendors, including Apple, Cisco, and Microsoft. That means you can take a consultative approach, recommending what's truly best for each customer.

If you're curious, competitive, and motivated by having multiple ways to win, this role was built for you.

About the Role

As a Technology Sales Representative, you'll build longterm relationships with small to midsized businesses (up to 3,000 seats) across a variety of industries. You'll learn to manage the full sales cycle - from prospecting and discovery to quoting and growing accounts - while building your own book of business.

Unlike traditional sales roles tied to a single product line, you'll develop as a trusted advisor, guiding customers through IT decisions with support from Connection's internal experts and vendor partners.

Success in this role comes down to consistency: strong time management, daily activity, and proactive customer engagement.

Why EarlyCareer Sales Talent Choose Connection

Responsibilities

What You'll Do 

  • Build your own book of business by prospecting and developing new SMB customers through outbound calling and targeted outreach
  • Engage multiple decisionmakers to uncover real business challenges
  • Recommend IT solutions with support from vendor partners and internal technical experts
  • Grow accounts over time by building trust and delivering longterm value
  • Manage daily activity and maintain an accurate sales pipeline
  • Collaborate with internal teams to deliver quotes, pricing, and solutions
  • Participate in team meetings, coaching sessions, and ongoing training
  • Continuously build sales, communication, and technology knowledge

Important Note About This Role

This role may be remotebased, but expectations mirror an inoffice environment. You'll be expected to maintain a structured workday, consistent outbound activity, strong pipeline management, and full engagement with customers, peers, and leadership.

Why EarlyCareer Sales Talent Choose Connection

Consultative sales modelRecommend what's right for the customer - not what's easiest to sell.

A massive technology ecosystemSupport customers across their IT lifecycle, from devices and infrastructure to cloud, software, AI, and services.

Builtin support to help you winPartner with internal sales operations, vendor teams, and onstaff technical specialists to deliver strong solutions and a great customer experience.

A launchpad for longterm growthStructured onboarding, vendorled education, and ongoing coaching help you grow in sales and beyond.

In short: Connection Technology Sales Representatives succeed because they sell solutions, not SKUs.

MinUSD $19.25/Hr.MaxQualifications

What We're Looking For

We're not looking for "perfect." We're looking for people who show up, learn fast, and want to grow.

  • Strong work ethic, discipline, and consistency
  • Coachability and accountability
  • Clear communication and active listening skills
  • Ability to stay focused in a highaccountability environment, including remote work
  • Customerfirst mindset and interest in longterm relationships
  • Desire to build a career, not just take a shortterm role
  • Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint)

Training & Support

  • Your first several weeks include structured onboarding and sales training, followed by continuous learning throughout your first year, including:
  • Virtual training for multiple learning styles
  • Exposure to Connection systems, processes, and product categories
  • Ongoing support from a dedicated Sales Coach
  • Vendorled technical and solution training
  • Active participation in training and coaching is required for success.

Compensation Snapshot

  • $19.25/hour base pay
  • Uncapped commission (paid biweekly)
  • $50K-$60K typical firstyear earnings
  • Guaranteed commission for the first 3 years

Work Location & Employment Eligibility

This role may be remotebased; however, candidates who live near a Connection office will work from the office to support collaboration and training.

Applicants must be authorized to work for any employer in the U.S. Connection does not sponsor or take over sponsorship of employment visas at this time.

To protect candidates, Connection will never offer employment without a complete interview process and direct communication with a live representative.

Employment Type: FULL_TIME