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Remote Cyber Security Help Desk Jobs in Nevada (NOW HIRING)

Effortless Office

IT Tech Support - Tier 1 Analyst

Las Vegas, NV · On-site +1

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over ... Remote Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific Hourly Rate: $18 - $20 per hour Bonus:

Employers

IT Support Specialist III

Henderson, NV · Remote

Report on health of the help desk and support using uptime and ticket-related performance metrics ... Remote: This role is a remote (work from home (WFH) opportunity) and only open to candidates ...

New

Deloitte

Manager - ServiceNow

Las Vegas, NV · On-site +1

... cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever ... This compensation range is specific to Remote role and takes into account the wide range of factors ...

Deloitte

Cyber ServiceNow - Consultant

Las Vegas, NV · Remote

... in cybersecurity. Join our team to deliver powerful solutions that help clients navigate an ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Liberty Mutual

Remote Inside Sales Representative

Reno, NV · On-site +1

$55K - $75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...

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All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Nevada

Remote Cyber Security Help Desk information

What is a remote cyber security help desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are the key skills and qualifications needed to thrive as a remote cyber security help desk professional?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What are some common challenges faced by remote cyber security help desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the most commonly searched types of Cyber Security Help Desk jobs in Nevada?

The most popular types of Cyber Security Help Desk jobs in Nevada are:

What are popular job titles related to Remote Cyber Security Help Desk jobs in Nevada?

For Remote Cyber Security Help Desk jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Remote Cyber Security Help Desk jobs in Nevada look for?

The top searched job categories for Remote Cyber Security Help Desk jobs in Nevada are:

Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Nevada as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 100% Remote job distribution.

IT Tech Support - Tier 1 Analyst

Effortless Office

Las Vegas, NV • On-site, Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

About Us:
Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.
About the Role:
The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions.
Location: Remote
Shift: Sunday - Thursday 6:00 am - 3:00 pm pacific
Hourly Rate: $18 - $20 per hour
Bonus: This position is eligible for monthly bonuses
Benefits:
  • Health, dental, and vision insurance
  • 401K+ employer match
  • Paid time off and holidays
  • Opportunities for career growth and development
  • Formal and structured mentorship
  • Training and certification support

Responsibilities:
  • Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system.
  • Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals.
  • Assist with basic software installations, updates, and patches.
  • Support client onboardings by creating new user accounts and spin up their VMs.
  • Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly.
  • Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off.
  • Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference.
  • Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions.
  • Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips.

Qualifications:
  • High School diploma or equivalent (Degree preferred)
  • 1-2 Years of IT, Help Desk and/or MSP experience
  • Required Certifications: O365 Fundamentals and Azure Fundamentals
  • Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+
  • Excellent inter-personal skills; as good with people as you are with computers
  • Experience providing phone support; with strong awareness of positive phone etiquette
  • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets)
  • Experience with basic networking including wireless, wired, security and basic design
  • Experience with Office 365 administration, Azure AD, and VMWare

Why Join EO?
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.
We are aligned through our core values and seek employees that embody these:
  • Service - we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.
  • CWC - this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.
  • Perspective - we embrace the customer's viewpoint to inspire confidence and meet expectations.
  • Efficiency - we maximize output and minimize wasted time, effort, and resources.
  • Passion - we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.
  • Reliability - we consistency delivery on promises, follow through on commitments, and are dependable in all situations.
  • Merit - we recognize and reward talent, hard work, and the pursuit of excellence.

Inclusion & Equal Opportunity Employment
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

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