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How much do remote helpdesk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote helpdesk support in Nevada is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.
What are the most commonly searched types of Helpdesk Support jobs in Nevada? The most popular types of Helpdesk Support jobs in Nevada are:
What are popular job titles related to Remote Helpdesk Support jobs in Nevada? For Remote Helpdesk Support jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Nevada look for? The top searched job categories for Remote Helpdesk Support jobs in Nevada are:
What cities in Nevada are hiring for Remote Helpdesk Support jobs? Cities in Nevada with the most Remote Helpdesk Support job openings:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Nevada as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,035 per year, or $23.6 per hour.

Client Support Specialist (Remote)

Gallagher

Las Vegas, NV • Remote

$23/hr

Temporary

Posted 9 days ago

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

201st of 303 rated insurance

Job description

Introduction
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Are you someone who enjoys helping others, solving problems, and working with technology? We're looking for a Client Support Specialist to join our team and provide support for proprietary benefits administration platforms used by clients across the organization.  Please see position details below:

  • This is a temporary position that will start on 9/1 and will continue through November.
  • Pay is $23/hr.
  • This is a fully remote opportunity.  We will provide you with the equipment as long as you have your own high speed internet.
  • Schedule is Monday - Friday, 8am - 5pm, Pacific Time.

How you'll make an impact
What You'll Do

As a Client Support Specialist, you'll serve as a key resource for clients and internal partners by supporting benefits eligibility systems and ensuring a positive user experience.

Responsibilities include:

  • Respond to customer inquiries via phone and email, providing timely and professional support.
  • Assist users with system navigation, troubleshooting, and general product support.
  • Maintain benefit eligibility records and process member updates accurately.
  • Investigate and resolve issues while partnering with technical teams when escalation is needed.
  • Document requests, issues, and resolutions in accordance with established procedures.
  • Support new client implementations, onboarding activities, and user training.
  • Conduct data audits and help resolve discrepancies.
  • Participate in user acceptance testing (UAT) for new system enhancements and functionality.
  • Manage customer correspondence and maintain accurate electronic records.
  • Collaborate with Client Services, Account Management, and IT teams to ensure excellent customer outcomes.
What Makes You Successful
  • A strong customer-focused mindset and passion for helping others.
  • Ability to learn new systems and technical processes quickly.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • High attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable working independently in a remote setting while collaborating across teams.


About You
  • Experience in customer service, call center, client support, administrative support, or a related role.
  • Strong computer skills, including Microsoft Outlook, Word, and Excel.
  • Ability to troubleshoot issues and confidently support users of web-based applications.
  • Associate degree or equivalent combination of education and experience preferred.

#LI-MS2

#Contingent


Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:
  • Experience in customer service, call center, client support, administrative support, or a related role.
  • Strong computer skills, including Microsoft Outlook, Word, and Excel.
  • Ability to troubleshoot issues and confidently support users of web-based applications.
  • Associate degree or equivalent combination of education and experience preferred.

#LI-MS2

#Contingent

Education:UNAVAILABLEEmployment Type: TEMPORARY

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