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Senior Help Desk Technician Jobs in Nevada (NOW HIRING)

JENSEN INFRASTRUCTURE

Help Desk Technician

Reno, NV · On-site

$20 - $27/hr

Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can efficiently utilize computer systems, software, and hardware. Reporting to our IT Infrastructure ...

CU*Answers

IT Help Desk Technician - Vegas

Las Vegas, NV · On-site

$20/hr

Are you passionate about technology and helping others solve problems? CU*Answers is looking for a Client Support and Operations Specialist to join our team in our Las Vegas office and provide first ...

Innovative Network Solutions LLC

Be Seen First

Helpdesk Support Technician

Henderson, NV · On-site

$19 - $22/hr

We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients resolve ...

Innovative Network Solutions LLC

Be Seen First

Helpdesk Support Technician

Henderson, NV · On-site

$19 - $22/hr

We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients resolve ...

CPI Card Group

User Support II

Las Vegas, NV · On-site

Experience as a help desk technician or customer support role. * A tech-savvy individual with a passion for life-long learning. * Clear communication skills. * Calm demeanor in times of high workload.

AGS LLC

IT Support Technician II

Las Vegas, NV · On-site

$20.75 - $28.25/hr

Job Summary The IT Support technician II provides hardware and software support to users of the ... Associate's degree with experience in a computer help desk environment or the equivalent ...

AGS LLC

IT Support Technician II

Las Vegas, NV · On-site

$20.75 - $28.25/hr

Job Summary The IT Support technician II provides hardware and software support to users of the ... Associate's degree with experience in a computer help desk environment or the equivalent ...

IJW Whiskey Company

IT Help Desk Specialist

Winnemucca, NV · On-site

$75K - $85K/yr

Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access. Software and Hardware Management: * Install, upgrade, and configure software ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57.25K - $84.50K/yr

Job Summary Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents ...

AGS

IT Support Technician II

Las Vegas, NV · On-site

$20.50 - $28.25/hr

Experience in a help desk setting * Windows OS Management * Active Directory Account Administration * Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper * IT Asset ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

Join Our Tech-Savvy Squad! | Full-Time IT Helpdesk Hero Wanted Bluetree Practice Services - Where Technology Meets Team Spirit At Bluetree Practice Services , we're not just another workplace-we're a ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

They are seeking a Full-Time IT Helpdesk Hero to join their tech-savvy team, responsible for providing IT support and troubleshooting to enhance the workplace environment. Responsibilities : • Join ...

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Senior Help Desk Technician information

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How much do senior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior help desk technician in Nevada is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Technician, and why are they important?

To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

How does a Senior Help Desk Technician typically balance hands-on technical troubleshooting with mentoring junior team members?

A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.

What are Senior Help Desk Technicians?

Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.

What is the best remote job for seniors?

A Senior Help Desk Technician can work remotely by providing technical support, troubleshooting hardware and software issues, and assisting users via phone, email, or remote access tools. This role often requires strong communication skills, basic certifications like CompTIA A+, and the ability to work independently in a flexible schedule.

What is the difference between Senior Help Desk Technician vs Help Desk Technician?

AspectSenior Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+; ITILCompTIA A+; basic certifications
Work EnvironmentAdvanced support, troubleshooting, mentoringFirst-level support, ticket resolution
ResponsibilitiesComplex issues, team support, trainingBasic troubleshooting, user assistance

The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.

What are the most commonly searched types of Help Desk Technician jobs in Nevada? The most popular types of Help Desk Technician jobs in Nevada are:
What are popular job titles related to Senior Help Desk Technician jobs in Nevada? For Senior Help Desk Technician jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Technician jobs in Nevada look for? The top searched job categories for Senior Help Desk Technician jobs in Nevada are:
What cities in Nevada are hiring for Senior Help Desk Technician jobs? Cities in Nevada with the most Senior Help Desk Technician job openings:
Senior Help Desk Technician jobs near you

Help Desk Technician

JENSEN INFRASTRUCTURE

Reno, NV • On-site

$20 - $27/hr

Other

Retirement, PTO

Posted 13 days ago

Job description

WHAT YOU’LL BE DOING

The Help Desk Technician, based at our Corporate Headquarters in Reno, Nevada, is a pivotal role in delivering exceptional technical support to our users. You will be working in a dynamic team environment in a modern, clean office. Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can efficiently utilize computer systems, software, and hardware.

Reporting to our IT Infrastructure Manager, you’ll primarily work with a talented team of Computer Support Specialists and Systems Administrators within our infrastructure department. You will work with computer users throughout the company and outside vendors.

A highlight of your day-to-day will include:

  • Hardware/Software Installations: Set up and install cables, operating systems, software, hardware, and peripheral equipment, following design or installation specifications; enter commands and observe system functioning to verify correct operations and detect errors. 
  • Support Requests: Resolve software or hardware operation issues; guide users through troubleshooting procedures and develop troubleshooting scripts.
  • Record Keeping: Record daily data communication transactions, problems, remedial actions taken, and installation activities.
  • Team Collaboration: Collaborate with the infrastructure team to analyze, modify, and test computer systems and programs based on users and system specifications. Prepare evaluations of software or hardware and recommend improvements or upgrades. 
  • Security Awareness: Maintain a secure IT environment, fostering a culture of security consciousness within the company.
  • Customer Service: Provide professional communication and excellent customer service when interacting with both internal and external stakeholders.

WHO WE ARE LOOKING FOR

You’re enthusiastic and motivated in a fast-paced environment. You have demonstrated knowledge of IT security practices and a commitment to maintaining a secure IT environment. You’re a lifelong learner with a combination of formal education (CompTIA A+ certification preferred) and 1 - 2 years of solid on-the-job experience including VOIP and Office 365 programs. If you have a passion for IT, troubleshooting expertise, and the skills to provide top-notch technical support, we want to hear from you.

We’re open to individuals who aren’t just looking for their next job, they’re looking to build a career. You want an opportunity to showcase your skill set with a solid company who will invest in you. In our culture – everyone matters.

ALL ABOUT JENSEN INFRASTRUCTURE

Much like you, our founder, Don Jensen was looking for a way to support his family, so he started his Company in 1968. Since founded, we’ve been supporting communities across Nevada, California, Arizona, Washington, Missouri, and Hawaii.

Jensen Infrastructure likely has an impact on your daily life.  We build culverts to take water away from your neighborhoods, underground utility boxes to hold cables, and manholes to allow workers access to the sewers deep below the roads we drive on. And that’s just a small sample of what we do at Jensen on a daily basis.

When you work at one of Jensen’s many locations, you will enjoy the close relationships and camaraderie of a small company while being part of a larger, well-established, growing company.

We are committed to ensuring employment practices that promote equal opportunities. Please let us know if you require any reasonable accommodations during your interview process.

If there is an offer, the salary presented will consider several factors including, but not limited to, geographical location, a candidate’s experience, education, skills, licensure and certifications, training, and internal equity. Base pay is just one piece of the total rewards program offered by Jensen Infrastructure. Eligible roles also qualify for a comprehensive benefits package including 401(k) with match, PTO, and paid holidays.

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