IT Support Technician II

Job Description
Job Summary
The IT Support technician II provides hardware and software support to users of the company's personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.
Responsibilities

• Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
• Responsible for Active Directory User provisioning and de-provisioning
• Relies on experience and judgment to resolve technical support calls and emails.
• Provides technical assistance to the users/staff in a timely and efficient manner.
• Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem. Provide support to IT Support Technician I.
• Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
• Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares. Assists in the process of evaluating and recommending new hardware and software applications.
• Responsible for maintaining conference room audio/video equipment.
• Removes, installs, and patches software as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.
• Provides end-user training on the use of the computer.
• Responsible for maintaining communication devices, including headsets, conference room phones, mobile phones, etc.
• Maintains documentation for hardware/software installations, networking devices - computers, printers, mobile phones, etc.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.

Skills & Requirements

• High School Diploma or equivalent required.
• Associate's degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.
• 3 years' experience in a fast-paced technology environment
• Experience in supporting a web-based software applications
• Experience in providing desktop support
• Experience in a help desk setting
• Windows OS Management
• Active Directory Account Administration
• Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
• IT Asset Management and tracking experience
• Apple iOS, Android OS, and general mobile device provisioning experience
• Microsoft Office Suite installation and troubleshooting skills
• Microsoft Teams experience

Note: All offers are contingent upon successful completion of a background check.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
Job Snapshot

• Location:
  Las Vegas, Nevada
• Job Type:
  Executive/HR/IT
• Date Posted:
  05/13/2026

About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot

• Location:
  Las Vegas, Nevada
• Job Type:
  Executive/HR/IT
• Date Posted:
  05/13/2026

Job Description
Job Summary
The IT Support technician II provides hardware and software support to users of the company's personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.
Responsibilities

• Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
• Responsible for Active Directory User provisioning and de-provisioning
• Relies on experience and judgment to resolve technical support calls and emails.
• Provides technical assistance to the users/staff in a timely and efficient manner.
• Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem. Provide support to IT Support Technician I.
• Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
• Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares. Assists in the process of evaluating and recommending new hardware and software applications.
• Responsible for maintaining conference room audio/video equipment.
• Removes, installs, and patches software as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.
• Provides end-user training on the use of the computer.
• Responsible for maintaining communication devices, including headsets, conference room phones, mobile phones, etc.
• Maintains documentation for hardware/software installations, networking devices - computers, printers, mobile phones, etc.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.

Skills & Requirements

• High School Diploma or equivalent required.
• Associate's degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.
• 3 years' experience in a fast-paced technology environment
• Experience in supporting a web-based software applications
• Experience in providing desktop support
• Experience in a help desk setting
• Windows OS Management
• Active Directory Account Administration
• Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
• IT Asset Management and tracking experience
• Apple iOS, Android OS, and general mobile device provisioning experience
• Microsoft Office Suite installation and troubleshooting skills
• Microsoft Teams experience

Note: All offers are contingent upon successful completion of a background check.
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.