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It Helpdesk Associate Jobs in Boca Raton, FL (NOW HIRING)

ChenMed, LLC

Associate IT Architect

Miami, FL · On-site

$108K - $154K/yr

The Associate IT Architect is a hands-on technical leadership role. You will direct, design, and support software projects across ChenMed, partnering with product, engineering, and business ...

Polo Club

IT Technician

Boca Raton, FL · On-site

Summary: The IT Technician role is responsible for assisting the technology department in the ... Associate degree or equivalent from two-year College or technical school. A minimum of one year ...

L3Harris Technologies

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

Franklin Academy Foundation

IT Tech

Lake Worth, FL · On-site

$50K/yr

Overview The IT Support Technician reports to the Director of School Operations and is responsible ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL

$80K - $108K/yr

The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies within the gaming industry. The candidate will be a critical part of the team, ensuring smooth operations ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ... Passion for safety, with the ability to help ensure that nobody gets hurt * Collaborative team ...

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It Helpdesk Associate information

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How much do it helpdesk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it helpdesk associate in Boca Raton, FL is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

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It Helpdesk Associate jobs near you

Associate IT Architect

ChenMed, LLC

Miami, FL • On-site

$108K - $154K/yr

Full-time

Re-posted 5 days ago

ChenMed rating

8.4

Company rating: 8.4 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

1st of 242 rated social care providers

Job description

We're unique. You should be, too.
We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.
The Associate IT Architect is a hands-on technical leadership role. You will direct, design, and support software projects across ChenMed, partnering with product, engineering, and business stakeholders to deliver reliable, scalable solutions. This role requires both independent work and cross-functional collaboration. You are expected to make sound technical decisions, drive them forward, and unblock delivery without relying on direct management oversight. You will guide architecture and implementation choices, mentor software developers, and serve as the technical lead for small to medium-sized engineering teams.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
  • Architecture and design: Define and evolve solution architecture for projects, including APIs, data models, integration patterns, and deployment considerations, aligned with ChenMed's architecture direction and shared standards in partnership with peer architects.
  • Technical leadership: Act as tech lead for small to medium engineering teams; set technical direction, review designs and code, contribute hands-on through implementation, testing, and debugging, and keep delivery on track.
  • Build vs. buy: Evaluate and recommend build-versus-buy options, including vendor assessment, total cost of ownership, integration effort, and long-term maintainability.
  • Project support: Partner with stakeholders to clarify requirements, break multi-month initiatives into actionable work for the team, identify risks, and support projects from conception through production.
  • Mentorship: Coach and mentor software developers on architecture, design patterns, coding practices, and professional growth.
  • Cross-functional collaboration: Work across product, engineering, operations, and business teams to align technical solutions with organizational needs.
  • Decision ownership: Make pragmatic technical decisions, document rationale, and move initiatives forward with minimal escalation.
  • Quality and standards: Promote engineering best practices and ensure designs account for non-functional requirements (security, scalability, reliability, performance, and cost) alongside maintainability, observability, and testability.
  • Adaptive approach: Staying ahead of emerging industry trends and evolving technologies to proactively inform and adapt technical decisions in line with modern ways of working.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Proficient in at least 2 of the following languages or frameworks: Java, Javascript/Typescript, Spring Boot, React
  • Expert in understanding relational and NoSQL Databases such as SQL (MySQL), MongoDB
  • Familiar with at least one cloud provider: AWS (preferred), GCP, Azure
  • Knowledgeable in technologies related to event driven architecture such as Apache Kafka, RabbitMQ, Amazon MSK
  • Deep understanding of architecture/software engineering patterns such as: MVC, CQRS, event sourcing, event-driven, Strangler Fig, IaC, Modular Monolith Expert in delivering web based software using standards such as: RESTful and GraphQL API design, distributed systems concepts, and modern software delivery practices (version control, CI/CD), publisher and consumer, containerization

EDUCATION AND EXPERIENCE CRITERIA:
  • BA/BS degree in Computer Science, Information Technology, Information Systems, Computer or Software Engineering or a related fieldOR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
  • A minimum of 5 years of IT-related work experience required
  • MCSA, MCSE or a related IT certification preferred

PAY RANGE:
$108,313 - $154,733 Salary
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-Onsite

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About ChenMed

Sourced by ZipRecruiter

We're expanding healthcare equity across America. We're already in 15 states with 100+ medical centers. As a rapidly growing, physician-led organization, we have one central focus: rescue any and every senior from a healthcare system that has failed them. Our family of brands include Chen Senior Medical Center, JenCare Senior Medical Center, and Dedicated Senior Medical Center. Recently named a 2021 Best Places To Work and one of the only healthcare companies recognized in Fortune's 2020 "Change The World" list, ChenMed prides itself on creating a culture that enables career growth and promotes inclusion for all.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Miami, FL, US

Year founded

1985

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