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It Helpdesk Associate Jobs in Boca Raton, FL (NOW HIRING)

Celsius

Associate IT Project Manager

Boca Raton, FL · On-site

$93K - $110K/yr

... Associate IT Project Manager On-site Full Time Boca Raton, Florida, United States People ... help drive project execution, coordinate resources, manage project documentation, and support ...

New

Celsius

Associate IT Project Manager

Boca Raton, FL · On-site

$93K - $110K/yr

... Associate IT Project Manager On-site Full Time Boca Raton, Florida, United States People ... help drive project execution, coordinate resources, manage project documentation, and support ...

New

Celsius

Associate IT Project Manager

Boca Raton, FL

$93K - $110K/yr

... Associate IT Project Manager On-site Full Time Boca Raton, Florida, United States People ... help drive project execution, coordinate resources, manage project documentation, and support ...

New

National Employee Benefits Administrators, Inc.

Be Seen First

Help Desk II

Pembroke Pines, FL · On-site

The IT HelpDesk supports the Manager of IT infrastructure ensuring that the following aspects of NEBA's IT environment are managed according to set standards and requirements. This position requires ...

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It Helpdesk Associate information

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How much do it helpdesk associate jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for it helpdesk associate in Boca Raton, FL is $20.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What are some typical challenges an IT Helpdesk Associate may face when supporting end-users, and how can they effectively manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What are IT Helpdesk Associates?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Associate, and why are they important?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
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What job categories do people searching It Helpdesk Associate jobs in Boca Raton, FL look for? The top searched job categories for It Helpdesk Associate jobs in Boca Raton, FL are:
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It Helpdesk Associate jobs near you

IT Specialist

Solaris Health Holdings

Fort Lauderdale, FL • On-site

Full-time

Posted 14 days ago

Job description

Description:

GENERAL SUMMARY

The IT Specialist is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions. The IT Specialist works autonomously fulfilling end user requests and resolving issues according to service and procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests. The IT Specialist is required to participate in IT related projects as directed.


ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Maintains computer networks between locations and/or care centers.
  • Contributes to determining hardware and software specifications.
  • Responsible for application testing and documentation of workflow.
  • Provides user support and customer service to physicians and staff to resolve software and hardware issues.
  • Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices.
  • Exhibits knowledge of fundamental operations of commonly used software, hardware, and other equipment.
  • Installs hardware and completes repairs.
  • Communicates security information to all levels of the organization.
  • Under supervision, administers information security software and controls.
  • Follows standard Help Desk operation procedures; accurately logs all Help Desk contacts using tracking software for job tickets.
  • Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • Microsoft certifications preferred.

KNOWLEDGE | SKILLS | ABILITIES

  • Working knowledge of common operating systems and software applications.
  • Adequate familiarity with equipment found in clinics.
  • Knowledgeable in Microsoft on-line services.
  • Excellent interpersonal skills and ability to work well with others.
  • Strong problem solving skills; abstract ability to visualize a problem or situation and solve it.
  • Ability to provide technical support over the phone; good phone skills, and professional demeanor.
  • Demonstrated oral and written skills.
  • Knowledge in healthcare systems operations such as EMR.
  • Complies with HIPAA regulations for patient confidentiality.
Requirements:

EDUCATION REQUIREMENTS

  • High School diploma or equivalent required. Associates Degree in Computer Science or Certificate in computer technology related field is preferred.

EXPERIENCE REQUIREMENTS

  • 5 years experience in lieu of degree or certificate. Minimum of 2 years’ experience in Information Technology.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%