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Senior It Helpdesk Jobs in Boca Raton, FL (NOW HIRING)

Rose Paving

IT Support Specialist

Sunrise, FL · On-site

$60K - $65K/yr

... IT leadership and IT staff (including a Security Analyst, Sr. Network Engineer, Systems ... in an IT Helpdesk or Support role • Excellent customer service skills with a 150% user-first ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

Celsius

IT Help Desk Technician

Boca Raton, FL

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Helpdesk Support Benefits * Comprehensive Medical, Dental & Vision benefits * Long- and short-term ...

SBA NETWORK SERVICES

Senior Auditor - IT SOX

Boca Raton, FL · On-site

$88K - $116K/yr

As a Global Senior IT SOX Auditor, you will help strengthen the systems, processes, and controls that enable reliable financial reporting across a complex and rapidly evolving technology landscape.

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

... to senior IT staff or vendors, and collaborating across departments to deliver superior service ... help improve systems and processes • Assist with IT projects, system rollouts, and upgrades ...

New

YouFit

Help Desk Technician

Deerfield Beach, FL

$19.25 - $26/hr

... to senior IT staff or vendors, and collaborating across departments to deliver superior service ... help improve systems and processes • Assist with IT projects, system rollouts, and upgrades ...

New

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

Up to 50% Position Summary The IT Field Engineer is a senior, field-facing technology role ... Passion for safety, with the ability to help ensure that nobody gets hurt * Collaborative team ...

Forgen

IT Field Engineer

West Palm Beach, FL

Up to 50% Position Summary The IT Field Engineer is a senior, field-facing technology role ... Passion for safety, with the ability to help ensure that nobody gets hurt * Collaborative team ...

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

Up to 50% Position Summary The IT Field Engineer is a senior, field-facing technology role ... Passion for safety, with the ability to help ensure that nobody gets hurt * Collaborative team ...

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Showing results 21-40

All JobsIt Helpdesk JobsSenior It Helpdesk JobsSenior It Helpdesk Jobs in Boca Raton, FL

Senior It Helpdesk information

See Boca Raton, FL salary details

$12

$21

$32

How much do senior it helpdesk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for senior it helpdesk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is a senior IT helpdesk?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.

How does a senior IT helpdesk typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are the key skills and qualifications needed to thrive as a senior IT helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

Senior It Helpdesk jobs near you

IT Support Specialist

Rose Paving

Sunrise, FL • On-site

$60K - $65K/yr

Other

Posted 5 days ago

Job description

As the primary onsite IT support resource, you'll work closely with remote IT leadership and IT staff (including a Security Analyst, Sr. Network Engineer, Systems Administrators, and Dynamics 365 CRM Engineer) to ensure smooth day-to-day operations. You'll also play a key role in supporting our Microsoft Dynamics 365 Sales CRM platform, which powers a large portion of our business operations.
Key Responsibilities
• Serve as the first point of contact for technical support requests via SolarWinds Service Desk
• Provide support for Windows 10/11 workstations, Microsoft Surface laptops, HP printers, Microsoft Teams VoIP phones, and business software
• Troubleshoot and escalate hardware, software, and network issues as needed using GoTo Resolve RMM tools
• Support user access, permission management, and issue resolution in Dynamics 365 Sales CRM, including modules like: - Experlogix CPQ - Accounts, Leads, Opportunities, Jobs, and Scheduling
• Setup and configure new employee hardware and software
• Maintain asset inventory and participate in lifecycle management of devices and accessories
• Collaborate with remote IT staff to implement solutions and enforce IT standards
• Assist with basic onboarding/offboarding tasks including provisioning and deprovisioning accounts
Required Qualifications
• 2+ years of experience in an IT Helpdesk or Support role
• Excellent customer service skills with a 150% user-first mindset
• Strong troubleshooting skills for Windows 10/11, Microsoft Office 365, Teams, printers, and basic networking
• Familiarity with RMM tools (GoTo Resolve preferred) and ticketing systems (SolarWinds or similar)
• Willingness to learn and support Microsoft Dynamics 365 Sales CRM
• Self-starter with the maturity to work independently while collaborating remotely
• Strong documentation and communication skills
Preferred Qualifications
• CompTIA A+ certification or other relevant IT support certifications
• Experience supporting Microsoft Dynamics 365, especially Sales or CPQ modules
• Basic understanding of IT asset management and imaging/deployment tools
• Experience working in a distributed, multi-site organization

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