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Senior It Helpdesk Jobs in Boca Raton, FL (NOW HIRING)

Forgen

IT Field Engineer

West Palm Beach, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Up to 50% Position Summary The IT Field Engineer is a senior, field-facing technology role ... Passion for safety, with the ability to help ensure that nobody gets hurt * Collaborative team ...

LARSON CANDO INC

IT Coordinator

Tamarac, FL · On-site

Respond to IT help desk requests, troubleshoot hardware and software problems, and escalate complex issues when necessary. * Install, configure, and maintain Windows-based workstations and standard ...

MES Life Safety

IT Specialist

Hallandale Beach, FL

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a dedicated onsite Help Desk Support Specialist to join our IT team. This role is responsible for providing technical support to end-users, administering company devices, supporting ER ...

Citigroup, Inc.

IT Project Senior Manager

Fort Lauderdale, FL · On-site

$164K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A. seeks an IT Project Senior Manager for its Fort Lauderdale, Florida location. Duties: Plan and coordinate day-to-day project management execution and activities for corporate products. Drive the ...

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All JobsIt Helpdesk JobsSenior It Helpdesk JobsSenior It Helpdesk Jobs in Boca Raton, FL

Senior It Helpdesk information

See Boca Raton, FL salary details

$12

$21

$32

How much do senior it helpdesk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for senior it helpdesk in Boca Raton, FL is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.62 per hour, depending on experience, location, and employer.

What is the difference between Senior It Helpdesk vs Help Desk Technician?

AspectSenior It HelpdeskHelp Desk Technician
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupport teams, IT departments, enterprise environmentsHelp desks, customer support centers, small to medium businesses
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, ticket resolution, user support

The main difference between Senior It Helpdesk and Help Desk Technician lies in experience, responsibilities, and complexity of support. Senior It Helpdesk professionals handle more complex issues, provide mentorship, and often work in larger enterprise environments, while Help Desk Technicians focus on basic user support and troubleshooting in smaller or less complex settings.

How does a senior IT helpdesk typically collaborate with other IT teams within an organization?

Senior IT Helpdesk professionals often act as a bridge between end users and specialized IT teams such as network, security, or systems administration. They escalate complex issues, coordinate resolutions, and ensure clear communication between departments. This role requires strong collaboration skills to share knowledge, provide feedback on recurring issues, and contribute to process improvements. Effective teamwork helps maintain smooth IT operations and enhances user satisfaction.

What are the key skills and qualifications needed to thrive as a senior IT helpdesk, and why are they important?

To thrive as a Senior IT Helpdesk professional, you need extensive knowledge of computer hardware, software troubleshooting, networking, and a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and enterprise operating systems is typically required. Strong problem-solving, patience, and communication skills help in efficiently assisting users and mentoring junior staff. These skills ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What is a senior IT helpdesk?

Senior IT Helpdesk professionals are experienced technical support specialists who handle complex IT issues, provide guidance to junior helpdesk staff, and ensure efficient resolution of hardware, software, and network problems. They often manage escalated support tickets, maintain IT documentation, and may assist in training new team members. Their deep technical knowledge and problem-solving skills help organizations maintain smooth IT operations and deliver high-quality support to end users.

What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL?

The most popular types of It Helpdesk jobs in Boca Raton, FL are:

Senior It Helpdesk jobs near you

IT Field Engineer

Forgen

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Forgen is dedicated to building a better future - for generations.
Location: West Palm Beach, Florida (other locations considered)
Travel: Up to 50%
Position Summary
The IT Field Engineer is a senior, field-facing technology role responsible for owning network deployments, hardware support, and site technology operations across Forgen's active project sites and office locations. This role serves as a primary point of escalation for the IT Service Desk and functions as the on-the-ground technology lead for new site mobilizations, ISP coordination, and end-to-end jobsite connectivity. The IT Field Engineer operates with a high degree of autonomy, interacts directly with employees at all levels-from craft workers to project executives-and partners closely with the IT Infrastructure and Service Desk teams.
Forgen Overview
Forgen is a leading geotechnical and specialty civil construction company operating across North America. We are dedicated to delivering innovative solutions for complex civil, geotechnical, and environmental challenges, guided by our core values of integrity, passion, teamwork, and smart work.
Key Responsibilities
Field & Site Support
  • Travel to active project sites to provide IT support, troubleshoot issues, and represent the IT team on the ground
  • Serve as the primary escalation point for the IT Service Desk on complex or unresolved field and site issues
  • Lead jobsite technology coordination from mobilization through demobilization, including setup, ongoing support, and teardown
  • Meet with project executives, site superintendents, and staff to assess and coordinate IT needs
  • Assist with IT setup for new offices and project locations, including conference room and collaboration technology
  • Coordinate with local vendors for low-voltage installs, cabling, and other on-site technology services
  • Serve as a senior IT generalist, supporting a broad range of technical needs across field and office environments

Network & Connectivity
  • Configure and deploy high-availability, secure networks including wired infrastructure, switchgear, and wireless LAN
  • Order and coordinate ISP and telecom services for new and existing jobsites; administer ISP and vendor contracts and billing
  • Set up and configure Wi-Fi, Starlink, cellular hotspots, and other alternative connectivity solutions
  • Troubleshoot complex network connectivity issues and drive root cause analysis to resolution
  • Work with the IT Infrastructure team to develop and maintain network standards, configurations, and deployment procedures
  • Support network equipment, phone systems, and other IT infrastructure across jobsite and office locations
  • Maintain and manage network equipment inventory in coordination with logistics and the rental yard

Hardware & Device Management
  • Install, configure, and support printers including IP-based printing and print server administration
  • Image, configure, and deploy laptops, desktops, and other endpoint devices
  • Support and troubleshoot jobsite-connected tools, AV/conference room systems, and office equipment
  • Track and maintain asset inventory of IT equipment across job sites and office locations

Systems & Software Support
  • Support Windows 10 and Windows 11 environments across field and office deployments
  • Provide support for Microsoft 365 applications and services
  • Support and maintain Active Directory and Microsoft Entra (Azure AD) environments
  • Participate in software installations, upgrades, and patching cycles using update management tools
  • Participate in the creation and maintenance of IT standards, procedures, and documentation

Escalation, Training & Communication
  • Function as Level 3 escalation for the IT Service Desk; resolve complex issues and document resolution paths for reuse
  • Train and mentor Service Desk staff and field team members on products, procedures, and best practices
  • Participate in the IT root cause analysis process and contribute to problem management knowledge base
  • Keep peers and management informed of trends, significant problems, and customer-impacting issues
  • Log and track issues using the problem management system; maintain accurate history records and related documentation
  • Any other task or duty as assigned or required

Basic Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent experience considered
  • 3-5 years of IT support experience (phone, in-person, and remote)
  • 2+ years of network infrastructure support experience

Preferred Qualifications
  • Proficiency with Windows 10 and Windows 11 operating systems
  • Working knowledge of Microsoft 365 applications and services
  • Experience with Active Directory and/or Microsoft Entra (Azure AD)
  • Demonstrated experience configuring and deploying Cisco Meraki network devices.
  • Experience ordering, coordinating, and administering ISP and telecom services
  • Familiarity with Starlink, cellular hotspots, and alternative connectivity solutions
  • Experience imaging, deploying, and configuring laptops and desktops
  • Ability to install and troubleshoot printers, including IP-based and print server configurations
  • Experience with metric-based support ticketing systems
  • Experience with asset and inventory tracking of IT equipment
  • Ability to use patching and update management tools
  • Construction industry experience is a plus
  • CompTIA Network+ or Security+ certifications preferred
  • Strong attention to detail, analytical thinking, and problem-solving skills
  • Excellent oral and written communication skills; comfortable presenting to project executives and field staff alike
  • Self-starting and proactive-identifies opportunities and acts without waiting to be directed
  • Ability to handle sensitive and private information with appropriate discretion
  • Strong work ethic and demonstrated commitment to ethics and integrity
  • Passion for safety, with the ability to help ensure that nobody gets hurt
  • Collaborative team player who can work independently to meet deadlines, goals, and objectives
  • Valid Driver's License and ability to travel to project sites across the country

Physical Demands & Work Environment
This role requires regular travel to active construction project sites across the country. Site visits involve physical demands including extended periods of standing or walking, lifting up to 50 pounds, and working in environments with potential exposure to heavy equipment, dust, fumes, uneven terrain, and variable or extreme weather. Required PPE must be worn on all active construction sites. When not traveling, the role may be performed from a home or regional office environment using standard computing and communications equipment.
This job description outlines the general scope of work and is not exhaustive. Employees may be assigned additional duties as needed. Requirements may be adjusted to accommodate disabilities, except where they pose a direct safety risk.
Perks and Benefits
Forgen offers a comprehensive benefits package, including medical, dental, vision, retirement plans, bonuses, paid time off, and more. We support a flexible work model for most non-craft positions and provide additional perks like education assistance, wellness programs, and employee awards.
Equal Opportunity
Forgen is an equal-opportunity employer and prohibits discrimination based on any legally protected status.
Privacy Policy
At Forgen, we are committed to protecting your privacy. We collect and use your personal data to manage the recruitment process, including assessing your application, verifying information, and, if applicable, entering into an employment contract. Your information may be shared with authorized third parties who perform services on our behalf, such as background checks, and only where permitted by law. We implement appropriate security measures to safeguard your information and retain it only as long as necessary for recruitment and legal purposes.
You have the right to access, correct, or request deletion of your data, and to withdraw your consent at any time where applicable. For questions or to exercise your rights, please contact hr@forgen.com.
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