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It Helpdesk Assistant Jobs in Boca Raton, FL (NOW HIRING)

Consolidated Water Group,

IT Technician

Coral Springs, FL · On-site

$55K - $75K/yr

... and assist with IT infrastructure and security initiatives. This position requires excellent ... Ensure all help desk tickets are assigned, updated, and resolved within established service level ...

National Employee Benefits Administrators, Inc.

Be Seen First

Help Desk II

Pembroke Pines, FL · On-site

For Helpdesk Support / IT Assistant, familiar with PC hardware & software, MS Windows, basic server & network knowledge, VOIP experience and troubleshooting, VPN knowledge and troubleshooting ...

Franklin Academy Charter Schools

IT Tech

Lake Worth, FL · On-site

$50K/yr

Description Overview The IT Support Technician reports to the Director of School Operations and is ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

Franklin Academy Foundation

IT Tech

Lake Worth, FL · On-site

$50K/yr

Overview The IT Support Technician reports to the Director of School Operations and is responsible ... helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$20.50 - $28.25/hr

In this role, you'll troubleshoot complex problems, assist frontline technicians, and ensure ... since 2001, providing IT Support such as technical helpdesk support, computer support and ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL

$80K - $108K/yr

The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies within the gaming industry. The candidate will be a critical part of the team, ensuring smooth operations ...

L3Harris Technologies

IT Support Technician

Sunrise, FL · On-site

$68K - $127K/yr

Respond to user-reported IT issues via helpdesk tickets, phone, or in-person, providing first-line ... wide IT projects. * Ensure adherence to IT governance, cybersecurity best practices, data ...

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All JobsIt Helpdesk JobsIt Helpdesk Assistant JobsIt Helpdesk Assistant Jobs in Boca Raton, FL

It Helpdesk Assistant information

See Boca Raton, FL salary details

$9

$19

$31

How much do it helpdesk assistant jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for it helpdesk assistant in Boca Raton, FL is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.92 per hour, depending on experience, location, and employer.

Is helpdesk a good entry level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and maintaining hardware and software. They often require basic knowledge of operating systems, networking, and customer service skills, making them suitable for those starting a career in IT.

What is the difference between It Helpdesk Assistant vs IT Support Technician?

AspectIt Helpdesk AssistantIT Support Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced
Work EnvironmentHelpdesk, office-based, remote supportOn-site troubleshooting, technical support
Job ResponsibilitiesResponding to user queries, basic troubleshootingDiagnosing and fixing hardware/software issues
Industry UsageCommon in corporate and educational settingsUsed across various industries requiring technical support

While both roles involve supporting users with technical issues, the IT Support Technician typically handles more complex problems and may work more on-site, whereas the It Helpdesk Assistant focuses on initial support and remote assistance. Both roles require similar certifications and are vital in maintaining IT operations.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing IT Helpdesk Assistants to focus on more complex issues. However, AI tools complement rather than replace human support, and the role still requires technical knowledge, communication skills, and problem-solving abilities. The integration of AI enhances efficiency but does not eliminate the need for skilled IT support staff.

What does an IT Helpdesk Assistant do?

An IT Helpdesk Assistant provides technical support to users within an organization, helping them resolve computer hardware, software, and network issues. They respond to support requests through phone, email, or ticketing systems, troubleshoot problems, and may perform basic maintenance tasks such as installing software or updates. Their role often includes documenting issues, escalating complex problems to higher-level IT staff, and ensuring users can work efficiently with minimal disruptions. Strong communication and problem-solving skills are essential for this position.

What jobs pay 4000 a week without a degree?

The IT Helpdesk Assistant role typically does not pay $4,000 a week without experience or specialized certifications. High-paying jobs that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades like commercial driving or certain technical roles with on-the-job training. Most roles offering such high weekly pay require significant experience, skills, or licensing.

What are some common challenges IT Helpdesk Assistants face, and how can they effectively address them?

IT Helpdesk Assistants often encounter challenges such as troubleshooting a wide range of technical issues, managing high ticket volumes, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Additionally, developing strong communication and customer service skills can help resolve issues more efficiently and ensure a positive experience for end users.

What is a helpdesk assistant?

A helpdesk assistant is an IT support professional who provides technical assistance to users, troubleshoots hardware and software issues, and maintains IT systems. They often use ticketing systems and require good communication skills and basic knowledge of computer networks and operating systems.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Assistant, and why are they important?

To thrive as an IT Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, typically supported by a diploma or associate degree in IT or related certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for daily operations. Excellent communication, patience, and problem-solving abilities help deliver effective support and build user trust. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations within an organization.
What are the most commonly searched types of It Helpdesk jobs in Boca Raton, FL? The most popular types of It Helpdesk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for It Helpdesk Assistant jobs? Cities near Boca Raton, FL with the most It Helpdesk Assistant job openings:
It Helpdesk Assistant jobs near you
Infographic showing various It Helpdesk Assistant job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,143 per year, or $19.8 per hour.

IT Technician

Consolidated Water Group,

Coral Springs, FL • On-site

$55K - $75K/yr

Full-time

PTO

Posted 19 days ago

Job description

IT Technician
Location: Coral Springs - South Florida
Department: Information Technology
Employment Type: Full-Time
Job Summary
Aquilex is seeking a motivated and customer-focused IT Technician to join our Information Technology team in South Florida. The ideal candidate will provide Level 1 and Level 2 technical support to onsite and remote users, maintain desktop and mobile technologies, troubleshoot hardware and software issues, and assist with IT infrastructure and security initiatives.
This position requires excellent technical knowledge, strong problem-solving skills, and a commitment to delivering exceptional customer service while ensuring timely resolution of help desk requests.
Essential Responsibilities
  • Provide Level 1 and Level 2 technical support to local and remote users.
  • Install, configure, troubleshoot, and support desktop and laptop hardware, Windows operating systems, and Microsoft Office applications.
  • Create, manage, and maintain user accounts in Active Directory and Microsoft 365.
  • Support and administer Active Directory, Group Policies, and other Windows infrastructure services.
  • Diagnose hardware, software, networking, and system issues through root cause analysis.
  • Maintain and support endpoint security solutions, including virus and malware detection and remediation.
  • Configure, upgrade, deploy, and maintain workstations, laptops, mobile devices, printers, IP phones, and related equipment.
  • Package, ship, receive, and inventory IT equipment.
  • Monitor and maintain backup jobs and resolve backup-related issues.
  • Ensure all help desk tickets are assigned, updated, and resolved within established service level agreements (SLAs).
  • Provide Microsoft Office and general computer training to employees as needed.
  • Support IT infrastructure projects and departmental initiatives.
  • Travel to company office locations throughout South Florida as required.
  • Document troubleshooting steps, solutions, and procedures for future reference.
Qualifications Required
  • 2+ years of experience supporting Windows desktop and laptop environments.
  • Experience providing Help Desk support for onsite and remote users.
  • Experience managing user accounts in Active Directory and Microsoft 365.
  • Working knowledge of:
    • Windows Active Directory
    • Group Policies
    • TCP/IP networking
    • Windows operating systems
  • Experience with endpoint protection, antivirus, and malware removal.
  • Strong troubleshooting and analytical skills.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Valid driver's license and ability to travel between office locations.
Preferred
  • Microsoft certifications such as:
    • Microsoft Certified Solutions Associate (MCSA)
    • Microsoft Certified Desktop Support Technician (MCDST)
  • Experience supporting backup systems.
  • Experience with mobile device deployment and management.
Technical Skills
  • Microsoft Windows 10/11
  • Microsoft Office 365
  • Active Directory
  • Group Policy
  • TCP/IP Networking
  • Endpoint Security
  • Desktop & Laptop Hardware
  • Mobile Device Support
  • Help Desk Ticketing Systems
  • Hardware Deployment & Asset Management
Support Responsibilities
This role primarily supports:
  • Tier 1: Basic Help Desk support, troubleshooting, password resets, software installations, hardware support, and service requests.
  • Tier 2: Advanced troubleshooting, root cause analysis, infrastructure support, Active Directory administration, Group Policy management, networking issues, and escalated incidents.
The IT Technician will escalate complex issues to Tier 3 support or external vendors when necessary and document resolutions for future reference.
We offer a competitive compensation package that includes Paid Time Off (PTO) and Benefits Package.

Aquilex is a Drug-Free Workplace and an Equal Opportunity Employer.