Desktop Support Coordinator Jobs in Boca Raton, FL

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Scope of work: 

The Video Teleconferencing Architect is responsible for the roadmap, design, installation, commissioning, operation, and maintenance of all Video Conference systems. This includes the re-design and engineering of both current and future technologies. Client is currently transitionsing to Cisco UC from Polycom so the candidate must have vast knowledge in the current Cisco UC platform. The Architect position will provide full life cycle support on an enterprise level for video conferencing, network streaming, and audio visual technology. The ideal candidate will have knowledge of existing technology from Polycom, Microsoft, Cisco Skype for Business, and Avaya. The candidate should have a track record of providing exceptional customer service. They will play a critical role in efforts related to the growth, design, and engineering of Client's Video Conference Strategy.

• Leads upgrades and installations of systems across the enterprise.
• Creates annual and multi-year plans for upgrades of existing equipment. 
• Researches, recommends, and implements new and emerging technologies. This includes video conferencing, desktop video conferencing, web conferencing, streaming and mobile video delivery, high quality video over IP, conference room collaboration systems.
• Engineer and install new components within the existing video conference bridging solutions, conference room collaboration solutions (content sharing) and incorporate the appropriate audio components and control systems to enable our cross-platform deployment. Interoperability between Polycom, Cisco, Skype, Avaya and Crestron technology a plus.
• Works closely with Desktop Services manager on coordinating staffing for events, and meetings requiring VTC assistance.
• Trains Desktop Services staff members and others in IT on existing and new technology.
• Responsible for completing site surveys, designing solutions based on requirements, estimating, and installing.
• Responsible for the operation, maintenance, and repair of all VTC equipment and systems that are required to provide acceptable service levels for the business.
• Is on call 24x7 to handle emergencies or outages as the need arises.
• Maintains a regular schedule for the preventive maintenance of previously mentioned systems.
• Works closely with the IT Project Management Office and Newbuild departments on planning, designing, and engineering new IT projects for shoreside and shipboard.
• Continues to update documentation of all mentioned systems that are in place as well and any new systems that come online.
• Owns relationships with the vendors that maintain, service, and sells existing and future systems.
• Recommends measures to improve work procedures and employee performance to increase quality of services and job safety.
• Establishes standards to be maintained across the global data center environment. 

Required skills/competencies: 

• Five or more years of experience to include the following:
• Knowledge of video conferencing systems Webex, and BlueJeans web conferencing software.
• Comfortable with computer software including web capturing systems, digital editing software, web video encoding and codecs.
• Comfortable with Mac/PC operating systems.
• Strong interest in emerging technology
• Strong written and oral communication skills
• Ability to lead and manage complex projects with a variety of clients
• Must be able to handle temperature extremes and confined spaces at times. 

Preferred Skills: 

• Knowledge of AMX, Extron, and Creston programming a plus. 
• Knowledge of Polycom, Cisco, Lync, Avaya and Crestron technology a plus. 

Preferred Education: 

• Successful completion of a Bachelor's Degree. 

Required Certifications: 

• Certifications: Cisco preferred 

Thanks & Regards