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Intern Dell Customer Support Jobs (NOW HIRING)

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

Harris

$22 - $25/hr

In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer ...

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Intern Dell Customer Support information

What does an intern in Dell Customer Support do?

An Intern in Dell Customer Support assists with handling customer inquiries, troubleshooting technical issues, and providing support under the guidance of experienced team members. They may interact with customers via phone, email, or chat to resolve problems and ensure customer satisfaction. Interns often learn about Dell's products, support processes, and tools while gaining hands-on experience in a professional environment. This role is designed to help interns develop communication, problem-solving, and technical skills relevant to customer service careers.

What are the key skills and qualifications needed to thrive as an intern in Dell Customer Support, and why are they important?

To thrive as an Intern in Dell Customer Support, you typically need strong problem-solving abilities, basic IT knowledge, and excellent communication skills, often supported by enrollment in a related degree program. Familiarity with customer relationship management (CRM) systems, ticketing tools, and basic troubleshooting software is commonly required. Proactive listening, patience, and a collaborative attitude help interns excel in resolving customer issues and working effectively with team members. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and building a solid foundation for future roles in tech support.

What kinds of projects or tasks can an intern in Dell Customer Support expect to work on during their internship?

As an Intern in Dell Customer Support, you can expect to assist with resolving customer inquiries, troubleshooting technical issues, and supporting the team in delivering excellent service. Interns often work on ticket management, documentation, and may participate in process improvement initiatives. You’ll likely collaborate with experienced support agents, learn about Dell’s products and support systems, and gain hands-on experience with customer communication. This role provides valuable exposure to real-world problem-solving and cross-functional teamwork.

Is an Intern Dell Customer Support internship good?

An Intern Dell Customer Support internship provides hands-on experience in customer service, technical troubleshooting, and communication skills. It can be valuable for building industry knowledge, gaining professional experience, and improving employability in tech support roles.

What cities are hiring for Intern Dell Customer Support jobs?

Cities with the most Intern Dell Customer Support job openings:

What are the most commonly searched types of Dell Customer Support jobs?

The most popular types of Dell Customer Support jobs are:

What states have the most Intern Dell Customer Support jobs?

States with the most job openings for Intern Dell Customer Support jobs include:

Intern Dell Customer Support jobs near you

Intern, Customer Support and Customer Success

Harris Computer

Remote

$22 - $25/hr

Other

Posted 11 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

79th of 244 rated software companies

Job description

Customer Support/Customer Success Intern

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success.

What your impact will be:

  • Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
  • Provide technical support to eScholar customers and help manage incoming support issues through eScholar's incident management system.
  • Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
  • Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
  • Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
  • Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
  • Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
  • Participate in functional and technical design sessions.
  • Gather end-user requirements for data pipelines, reporting, and operational improvements.
  • Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

  • Proficient in SQL
  • Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
  • Experience with Python and other programming languages
  • Experience with AWS or Azure cloud-hosted applications
  • Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
  • Experience with version control and functional testing
  • Experience with SQL Server, Postgres and Oracle
  • Experience creating technical documentation
  • Some prior experience with the education sector through internships

What will help you stand out:

  • Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
  • Interest in support operations, incident management, and continuous process improvement
  • Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
  • Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
  • Attention to detail and strong verbal and written communication skills
  • Ability to work collaboratively and independently
  • Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour

What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media

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